Menu
For Business Write a review File a complaint
CB Footwear Rack Room Shoes Exchange service/process with rack room shoes
Rack Room Shoes

Rack Room Shoes review: Exchange service/process with rack room shoes

J
Author of the review
3:28 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I reached out about getting an exchange for a pair of shoes we purchased for my child because they broke only 2 weeks after purchase. I was instructed to send in photos of all angles and to wait 48 hours for a response. Two days later I had heard nothing, so I then contacted them again and was told that they were sorry, but they had no way of contacting the individuals that made the decisions on the cases. I then waited one more day and called again where I eventually received an email that stated my exchange had been approved. That was on a Friday, I then heard nothing until the following Tuesday where they said a shipping label would be mailed to me. Three days later I had not received any update regarding the arrival of that label, so I then called. The gentleman answered my call and said that for some reason every time someone had spoken with me whether it was via chat, phone, or email they had started a new case. He claimed to have gotten it all straightened out and that I would be receiving an email in no more than two hours and that he apologized for the mix up. Six hours later I had heard nothing and called again. I was now told that my contact information was no longer in connection with any case and placed on hold. I am still waiting to hear when I will receive the new pair of shoes and the shipping label for the return!

Desired outcome: New shoes ASAP, they have had my money for over a month

Confidential Information Hidden: This section contains confidential information visible to verified Rack Room Shoes representatives only. If you are affiliated with Rack Room Shoes, please claim your business to access these details.

0 comments
Add a comment
  1. Rack Room Shoes Contacts

  2. Rack Room Shoes phone numbers
    +1 (800) 306-9309
    +1 (800) 306-9309
    Click up if you have successfully reached Rack Room Shoes by calling +1 (800) 306-9309 phone number 0 0 users reported that they have successfully reached Rack Room Shoes by calling +1 (800) 306-9309 phone number Click down if you have unsuccessfully reached Rack Room Shoes by calling +1 (800) 306-9309 phone number 0 0 users reported that they have UNsuccessfully reached Rack Room Shoes by calling +1 (800) 306-9309 phone number
  3. Rack Room Shoes address
    8310 Technology Dr., Charlotte, North Carolina, 28262, United States
  4. Rack Room Shoes social media
  5. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Rack Room Shoes Category
Rack Room Shoes is ranked 17 among 120 companies in the Footwear category