Kensington Tours reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Kensington Tours
Welcome to our customer reviews and complaints page for Kensington Tours. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Kensington Tours.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Kensington Tours's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Travel plans
UNRELIABLE. Poorly planned. We were promised a seamless, first class 2 week trip to Japan. The hotel rooms offered were all standard rooms - in big box hotels, so we booked our hotels separately. We were promised private transportation but our itinerary listed public transportation. We had no choice if a half day tour was scheduled in the morning or...
Read full review of Kensington Tourskensington tours scotland
We booked a Kensington Tours package to Scotland. It was HORRIBLE. We paid an extra $1500 for a 5-star hotel package, we received 4-star hotels for all but 1. The itineraries wasted so much time with cheesy low-quality sites to visit. There were a couple of day trips that were OK through Rabbies, that they use (16 seat busses). They put us in a hotel where...
Read full review of Kensington ToursPoor Planning and Management
Overall, I was extremely disappointed in our trip to Italy. For the amount of money I paid and positive comments I had read, I was shocked by how many problems we had during our trip. Most of it was due to the poor planning. My trip advisor gave me a quote and told me that it would be best to pay for the trip ASAP so that I could secure the USD/EURO rate...
Read full review of Kensington Tours and 2 commentsWon't provide refund
I and three of my friends, who are all graduate students with modest incomes, booked a tour for Thailand with Kensington Tours in February 2010, scheduled to begin on June 9th. The itinerary included touring in Bangkok and Chiang Mai. We made a deposit with Kensington of 7937.00 USD. We first contacted Kensington on May 2nd with concerns regarding the...
Read full review of Kensington ToursGiving a Voice to Consumers
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