Menu
Register
Write a review File a complaint
Safelite AutoGlass

Safelite AutoGlass review: Windshield replacement

T
Author of the review
4:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

A week ago a tech came to my place of work and replaced my windshield. He also said he had to replace my rearview mirror. He told me "it's a Nissan mirror" even though I have a Toyota. He literally told me that if I wanted a better mirror, I could go to Car Toys. As I was at work and busy, I said ok and he left. When I went to leave work, I recognized that my auto dimming mirror that also had passenger seat airbag sensor, emergency call button, and On Star button was not at all equivalently replaced. I had a $10 piece of crap mirror. Today I went to the local SafeLite location to complain. The front desk person told me that the pre-work photos showed a cheap crappy flip mirror and that "we don't replace your mirror" and that the original was put back on. I told her the story and she insisted that the tech returned the original mirror back. I'm furious that not only was an expensive mirror stolen from me (probably to be sold for profit), but that I was treated in this way. It was assumed that I was the liar. Do I have to file a police report? What the heck? I'll be taking this places and demanding accountability. And I'll never use this company again. I'll also be informing my auto insurance company about all of this and posting this story everywhere I can.

Claimed loss: Autodimming rearview mirror with passenger seat airbag sensor, Onstar button, emergency button.

Desired outcome: Something equivalent to the original rearview mirror.

More Safelite AutoGlass reviews & complaints

Safelite AutoGlass - They're giving me the runaround 34
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Safelite AutoGlass - Insurance Scam 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Safelite AutoGlass - False advertising
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Safelite AutoGlass - Cheap glass 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Safelite AutoGlass - BAD PRODUCT AND SLOW FOLLOW UP 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
0 comments
Add a comment
  1. Safelite AutoGlass contacts

  2. Safelite AutoGlass phone numbers
    +1 (888) 892-2342
    +1 (888) 892-2342
    Click up if you have successfully reached Safelite AutoGlass by calling +1 (888) 892-2342 phone number 0 0 users reported that they have successfully reached Safelite AutoGlass by calling +1 (888) 892-2342 phone number Click down if you have unsuccessfully reached Safelite AutoGlass by calling +1 (888) 892-2342 phone number 0 0 users reported that they have UNsuccessfully reached Safelite AutoGlass by calling +1 (888) 892-2342 phone number
    Schedule An Appointment Or Get A Quote
    +1 (877) 865-5629
    +1 (877) 865-5629
    Click up if you have successfully reached Safelite AutoGlass by calling +1 (877) 865-5629 phone number 0 0 users reported that they have successfully reached Safelite AutoGlass by calling +1 (877) 865-5629 phone number Click down if you have unsuccessfully reached Safelite AutoGlass by calling +1 (877) 865-5629 phone number 0 0 users reported that they have UNsuccessfully reached Safelite AutoGlass by calling +1 (877) 865-5629 phone number
    Update An Appointment
    +1 (877) 865-5610
    +1 (877) 865-5610
    Click up if you have successfully reached Safelite AutoGlass by calling +1 (877) 865-5610 phone number 0 0 users reported that they have successfully reached Safelite AutoGlass by calling +1 (877) 865-5610 phone number Click down if you have unsuccessfully reached Safelite AutoGlass by calling +1 (877) 865-5610 phone number 0 0 users reported that they have UNsuccessfully reached Safelite AutoGlass by calling +1 (877) 865-5610 phone number
    Warranty Inquiries
    More phone numbers
  3. Safelite AutoGlass emails
  4. Safelite AutoGlass address
    7400 Safelite Way, Columbus, Ohio, 43235, United States
  5. Safelite AutoGlass social media
Safelite AutoGlass Category
Safelite AutoGlass is ranked 316 among 493 companies in the Auto Parts and Repair Stores category