CB Photo Services Shutterstock unauthorized debit

Shutterstock review: unauthorized debit 4

debitcardrippedoff of Jacksonville, US

Sep 11, 2010 10:56 am EDT

Resolved

Featured review

I found my credit card charged for 1 transactions of $ 249.00 in the name of SHUTTERSTOCK.COM NEW YORK . I know nothing about them as i made no subscriptions or purchases.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Shutterstock - Terrible company! 31

Resolved

Shutterstock - Can't cancel plan 16

Shutterstock - auto-renewal/cancellation 5

Shutterstock - Unauthorised credit card charges

Shutterstock - Deducting $49

Shutterstock - Can't cancel plan

Shutterstock - email received

Shutterstock - Shutterstock Account Termination: A Refugee's Dilemma Amid War

Shutterstock - Unethical behaviour

Resolved

Shutterstock - will let my 6,000+ follower know that shutterstock is a scam 1

View all Shutterstock reviews and complaints

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4 comments

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Don

North Hills, US

6 complaint

3 comments

Don of North Hills, US

Jun 26, 2017 1:05 pm EDT

Last week, we had 5 fraudulent charges to our account, totaling $1, 365. I was a told the charges would be reversed immediately, but it took their billing department three days to reverse them, so the money was taken from our account already, and will take 5 days to be put back. Meanwhile, I had to call to get the purchases restored that we had actually made. No telling how many others this has happened to or how many times it has gone unnoticed by the consumer.

Helpful? 0 0

TonyB67

Rochester, US

1 comments

TonyB67 of Rochester, US

Jan 06, 2012 6:05 pm EST

Verified customer

I just had same thing happen to me on my online Account Now debit card. Same charge of $249. I googled Shutterstock.com and came upon there site: http://footage.shutterstock.com/ and called the number listed. The person who answered call took my info and passed it along to a Christine who called me back. Meantime my bank said that the funds are just on "hold" but still in my account. They said if Shutterstock.com could send a statement on letterhead with my full card number and amount and ask that my bank release the hold, my funds would be available to me by end of business day TODAY. Shutterstock.com would not do this because it isn't part of they're process and that they need to do a "refund" which would not take place til Monday because we were still on the transaction date. The earliest I can have my money back is by Tuesday. I feel further victimized by both Shuterstock and AccounNow for not doing anymore than what they said they could. I was told by a number of people in banking profession that my funds should have been released to me the moment the bank was made aware of this fraudelent activity instead of making the victim - ME, jump through hoops.

Helpful? 0 0

bugmenot2

, US

1 complaint

27 comments

bugmenot2 of US

Apr 23, 2011 7:30 pm EDT

I had same unauthorized charge of $ 249.00 in the name of SHUTTERSTOCK.COM NEW YORK on my card.

Helpful? 0 0

hulafans

Chico, US

1 complaint

2 comments

hulafans of Chico, US

Sep 11, 2010 11:01 am EDT

Verified customer

Report your fraudulent charge, cancel that credit card # now before they hit you again!

Helpful? 0 0

Shutterstock contacts

Shutterstock phone numbers

1300 136 849
1300 136 849

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100%
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Australia

8800 100 6408
8800 100 6408

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Russia

+1 (800) 040-1382
+1 (800) 040-1382

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India

+1 (866) 663-3954
+1 (866) 663-3954

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USA & Canada

+1 (646) 419-4452
+1 (646) 419-4452

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International

+44 208 068 3593
+44 208 068 3593

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United Kingdom

+64 32 887 039
+64 32 887 039

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New Zealand

+43 800 802 006
+43 800 802 006

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Austria

+32 80 026 230
+32 80 026 230

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100%
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Belgium

+33 186 651 418
+33 186 651 418

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100%
Confidence score

France

+49 800 724 5983
+49 800 724 5983

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Germany

+39 800 596 870
+39 800 596 870

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Italy

+31 208 085 151
+31 208 085 151

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Netherlands

+34 900 839 776
+34 900 839 776

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Spain

+41 800 002 684
+41 800 002 684

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Switzerland

+90 850 390 2820
+90 850 390 2820

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Turkey

+86 400 659 1231
+86 400 659 1231

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China

+852 58 085 149
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Hong Kong

+81 345 405 927
+81 345 405 927

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Japan

+65 31 638 417
+65 31 638 417

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Singapore

+82 808 221 327
+82 808 221 327

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South Korea

+54 115 078 9715
+54 115 078 9715

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Argentina

+55 800 878 1022
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+56 224 053 557
+56 224 053 557

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Chile

+57 800 755 0159
+57 800 755 0159

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Colombia

+52 155 4169 3932
+52 155 4169 3932

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Confidence score

Mexico

+1 (212) 714-9777
+1 (212) 714-9777

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