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Straight Talk Wireless Customer Service Phone, Email, Contacts

Straight Talk Wireless
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Straight Talk Wireless Complaints 718

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6:09 pm EST
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Straight Talk Wireless Porting out from straight talk, text receive ability, mobile data

1. I believe I have been discriminated against by Straight Talk (ST) Wireless for multiple years and that the company has purposely broken my texting service every billing cycle even though I set it up automated while uninterrupted in payment.

2. For the first several months I would have to call them and fix my text receive service and mobile data.

3. I even followed the Straight Talk representative’s procedure to delete everything off my phone and perform a factory reset and even that DID NOT solve the text receive issue.

4. Additional provider/network tweaks resolved the issue even after a factory reset.

5. My phone works just fine when they allow the information to it.

6. Today (11/10/2022) is the 8th consecutive day of attempting to PORT OUT and away from them.

7. I have been kind and respectful however I believe ST is intentionally being malicious, such as: creating errors, allowing errors, creating obtuse requirements, changing requirements, repeatedly asking for the same verifying information on multiple calls, refusing to stay on the line for 1 minute after being on the line for nearly an hour, purposely requesting known bad transfer attempts to timeout failed PORT OUT attempts to prevent PORTING OUT.

8. I have provided the same verifying information numerous times over the past week and they have refused to log or share these truths in continuity with other employees, agents and representatives of Straight Talk.

Desired outcome: 9. I wanted PORTED OUT. 10. I want them investigated for digital fraud and audited for digital transmission of service versus digital liability of sales. 11. I want a full refund for all paid services NOT received.

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11:32 am EST

Straight Talk Wireless phone not working

i have been a customer of the home phone for 7 yrs. you recently sent me a new modem to replace my old one. well i followed the procedures you called for and hsince have spent many hours on the phone 9 borrowed from a nieghbor . I am payed up until the middle of december and am not able to use my phone. the number I am talking about is [protected]. This is the only phone I have and I am disabled and need it badly.please get them to fix this problem . I can't keep borrowing neighbors phones. Please call me on the number that is not working to let me know the problem is fixed . going on week 23 with no phone. thank you and hope to hear from you soon.

Desired outcome: to get my phone working again.

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AlexTrac
Medley, US
Nov 07, 2022 4:26 pm EST

Hi Richard T Hunter. This is Sara from Straight Talk Wireless. We sincerely apologize for the inconvenience you encountered with your recent order. As one of our long-time customers, we do not mean to make you feel this way. We really do understand your frustration, and we are doing our best to provide quality service throughout the years. Give us another chance to fully evaluate your situation and help you out. We assure you, we will do all the research necessary to get this issue resolved. Kindly reach us via this chat link https://www.straighttalk.com/support/contact, or by calling [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. To monitor your order, try sending ORDER to 611611. We are looking forward to work with you. Thank you.

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3:46 pm EDT
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Straight Talk Wireless Cell phones

Very unethical and scamming money grubbing business that proves everything that is wrong with corporate America they don't care about anything but money money money their website is fraudulent and deceptive advertising and their customer service is terrible nobody from the corporate office will ever reach out to you just people from the middle East with terrible english telling you the same BS as the 50 other terrible english speaking agents have said more money and we will unlock the phones that i would have never bought if their website wasn't falsely advertising that the phones would work where I live this is a terrible unethical scamming money grubbing company that needs stop scamming people

Desired outcome: My phones unlocked so I can use them with a carrier that has towers on this island

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AlexTrac
Medley, US
Nov 05, 2022 5:16 pm EDT

Hi Kcpauly. This is Sara from Straight Talk Wireless. We sincerely apologize for the inconvenience you encountered with your recent order. As one of our long-time customers, we do not mean to make you feel this way. We really do understand your frustration, and we are doing our best to provide quality service throughout the years. Give us another chance to fully evaluate your situation and help you out. We assure you, we will do all the research necessary to get this issue resolved. Kindly reach us via this chat link https://www.straighttalk.com/support/contact, or by calling [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. To monitor your order, try sending ORDER to 611611. We are looking forward to work with you. Thank you.

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Kcpauly
Craig, US
Nov 06, 2022 4:27 pm EST
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Replying to comment of AlexTrac

No Sara all of you terrible english speaking agents say the same old BS over and over again just wanting more money if you really cared you would put me in touch with someone in America with the authority to actually do something not just read me the same old scripted run around in bad English

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11:47 am EDT
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Straight Talk Wireless Phone I ordered with card and coverage along with next day shipping

I ordered an iPhone XR refurb. And I paid extra for next day shipping. I have yet to get a tracking num. and when I speak to your rude employees they ALL HAVE SAID the SAME THING check your emails later today and wait for your tracking number. I should have gotten it when you people took my order and paid for next day delivery. Well I’m still waiting and continue to get the same answer , no one knows anything about it and I’ve called everyday since I ordered it. The order # is 1 0 1 8 1 5 8 2 9. Can someone find out what’s going on at this point I would like Reimbursed and my 5 dollar next day payment. Horrible business I’ve been a S.T. Customer for yrs. I’m shutting 4 phones off because of your rude employees

Desired outcome: Reimbursed or my product shipped by tomm. Tired of the lies and not getting what I paid for I really want my 5 dlr next day shipping

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10:41 am EDT
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Straight Talk Wireless Home phone issues

I have been a home phone customer for years and since they made me buy a new device for their network change over, my phone has not worked right everyday since it was activated on October 20th. I have called in numerous times for tech support daily and it's the same song and dance, "I have to connect you to corporate because I don't have the tools to help home phone customers". I either get hung up on or the person I talk to at corporate will have someone call me back in fifteen minutes, which never happens. They also messed up my account online and I can't refill or change any account information online anymore. The messages I get on my phone are "The customer you called has restrictions", "Your account has been Disconnected: even though my service was active,"All circuits are busy", just to name a few. They correct the issues most times but the next day we start over again, red light flashing no signal bars etc. I've heard other customers with the same complaint's as well as with my local retail store which sells Staight Talk.

Desired outcome: Fix ongoing problem of not being able to receive or make calls.

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Update by JSalva
Nov 07, 2022 1:23 pm EST

Just an update, have contacted straight talk numerous times since my Nov 1st complaint and my home phone service is still not working. So I kept my end of the bargain and gave straight talk another chance, but the same issue I've been dealing with is on going with no resolve in sight.

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4:27 pm EDT
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Straight Talk Wireless Cell phone

My son broke his cell phone at work.. He bought a new phone with the same company Straight Talk. We tried for 3 days to get the phone activated. I attempted 6 times with online chats, and 10 phone calls... they could not get the phone activated. I decided to change carriers. Due to the phone being new, they refuse to unlock the Network for 60 days. Basically, I have a brand new $200 phone that I cannot use because they refuse to unlock the IMEI. There are NO Contracts with this company, how can they refuse to unlock my phone.

Desired outcome: I want them to unlock the IMEI or send me a check for $200 for the phone.

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5:07 pm EDT
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Straight Talk Wireless I want my phones unlocked now for free and I'll go away

Paul Cunningham

12:56 PM (2 minutes ago)

to info

I have contacted a false/deceptive advertising law firm for your unwillingness to unlock the phones that you fraudulently sold me through your webpage. I was willing to let the $90.00 service plan that I bought go, but now because your agents want to charge me $170.00 each on top of the phone charges to unlock them, I am left with no choice other than to pursue legal action. They tell me I have to have 60 days of active service yet tell me you don't have service here, so why does your webpage ask me for my zip code and tell me here are the phones and plans available for 99921 Craig, Alaska?

The phones don't work here and can't have 60 days of active service, and now you want to extort me for more money all due to false/deceptive advertising. All I wanted was my phones unlocked so I can use them, yet I get a run around when I call. This is very bad and unethical business practices. How many people does this happen to everyday? You people should be ashamed of yourselves. I am retired and live on a fixed income, and have nothing better to do than, to try to make you people make this right. I will wait for your reply before launching my social media campaign against your false/deceptive advertising, which is a Federal, and state crime: The federal Lanham Act allows civil lawsuits for false advertising that “misrepresents the nature, characteristics, qualities, or geographic origin” of goods or services. 15 U.S.C. § 1125(a). The FTC also enforces false advertising laws on behalf of consumers.

Stat. § 817.41. Section 817.41 - Misleading advertising prohibited (1) It shall be unlawful for any person to make or disseminate or cause to be made or disseminated before the general public of the state, or any portion thereof, any misleading advertisement.

Paul Cunningham

[protected]

[protected]@yahoo.com

[protected]@gmail.com

Mail Delivery Subsystem

12:56 PM (2 minutes ago)

to me

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Message blocked

Your message to [protected]@straighttalk.com has been blocked. See technical details below for more information.

The response from the remote server was:

550 5.4.1 Recipient address rejected: Access denied. AS([protected]) [MW2NAM12FT063.eop-nam12.prod.protection.outlook.com]

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Update by Kcpauly
Nov 04, 2022 2:36 pm EDT

Same old scripted run around

What a scam and a joke

Update by Kcpauly
Nov 03, 2022 11:36 am EDT

What a scam and a joke

Update by Kcpauly
Nov 03, 2022 11:35 am EDT

So now they think by calling and waking my household up at the crack of dawn with another terrible english speaking agent to tell me the same BS that, that will resolve the problem

These people don' t care about nothing but money they are a terrible unethical and bad business that proves everything wrong with corporate America

What a scan

Update by Kcpauly
Nov 01, 2022 9:25 pm EDT

I received a call and an email from the ERD(Executive Resolution Department) they gave me the same run around. I have tried several times to get somebody higher up to resolve this and they are just completely unwilling to put me in touch with anybody. One supervisor told me he was the CEO of Tracfone and he couldn't unlock the phones without all the prior run around. The Executive Resolution Department emailed me that they were here to resolve the case, so I called wasting more of my time, as they just gave me the same run around, and going as far as telling me they knew false advertising is a FTC crime but he was still not going to unlock them unless I paid him. He said that at the bottom of the web page there is a statement about their unlocking policy, I said there is no statement about deceptively selling phones to people, and just kept going on in the same loop. I told them I was going to contact a law office or the FTC and he said do whatever you want, but I'm not unlocking the phones unless you pay more money. What a scam

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Matt A
US
Oct 22, 2023 5:58 pm EDT
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I just tryed to unlock a phone I purchased almost a year ago and was told it would cost me $900 ,now the Fed law specifically says the can charge a reasonable fee but I doubt that anyone would consider that a reasonable fee ,we will find out I intend to file with the BBB and if need be the attorney general

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pshawk
Fargo, US
Jun 19, 2023 7:50 am EDT

Did you read the responses given by straight talk. All the same "read off a paper" responses! Most of us have called theses ridiculus contacts so many times only to recieve NOTHING but a run around. But the higher up just keep the cycle going. WOW WOW.611 611 HAHAHA WHAT A JOKE OF CUSTOMER SERVICE.🖕🖕🖕

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3:12 pm EDT

Straight Talk Wireless There is no way to sign up for auto pay when you have their 2 lines unlimited plan

This has been and issue for over a year now. My father and I have to call straight talk because the website doesn’t show the plan we are one when we go to refill the monthly plan. And then we have to call customer service and the people working in their customer service do not know the plans or the service that straight provides. Most of them ask why we do not enroll in auto pay and I say every-time. “We would love to enroll in auto pay but straight Talk does not have that as an option when a customer pays for a 2 line 90.00 unlimited plan.” Then they eventually figure that out for themselves. I also had an hour conversation with customer service representative that didn’t know straight talk offers cloud storage with their phone plan. I have been using it for over a year. It’s not great for anything other than pictures and videos and contact information, but for the past month Safari won’t let me get into the site. When I called to ask what is going on, I was lied to so they could get rid of me.

Desired outcome: To have the option to enroll in auto pay when paying for a 2 line 90.00 unlimited plan

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MiaNet
Medley, US
Oct 29, 2022 4:56 pm EDT

Hi Joshua Garsteck. Please accept our deepest apology for this experience. We do not want our customers to encounter issues about the service we offer. Don't you worry, we will take further steps to remedy this problem as soon as possible. For further assistance, please chat with us via this link https://www.straighttalk.com/support/contact, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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1:41 pm EDT

Straight Talk Wireless a refund on my 35.00 plan card

On Oct. 26th/27th I purchased a Straight talk phone along with a 35.00 plan. I wanted to transfer my number [protected] to Straight Talk and applied the 35.00 plan. After 24 hrs, the phone still was not activated. I returned the phone and purchased another phone with a different carrier. Since I was not able to get the phone activated in a timely manner, I wish to have the 35.00 credited back to my card which I made the purchase with...I have never stole from anyone or any company and don't appreciate Straight Talk keeping my 35.00.

Desired outcome: Want to be refunded.....

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Update by Joyce Siebert
Oct 31, 2022 12:19 pm EDT

Tried calling and of course spoke to 2 different people who could not speak clear English nor could they understand me...Just refund my 35.00.

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MiaNet
Medley, US
Oct 29, 2022 4:55 pm EDT

Hi Joyce Siebert. Please accept our deepest apology for this experience. We do not want our customers to encounter issues about the service we offer. Don't you worry, we will take further steps to remedy this problem as soon as possible. For further assistance, please chat with us via this link https://www.straighttalk.com/support/contact, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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11:17 am EDT
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Straight Talk Wireless Ending my service early and being very rude to my grandfather

My service has been ended early repeatedly and so has my grandfather's. When we contact customer support with straighttalk they get rude, extremely rude with my 75 year old grandpa and call us liars. Then they tell us we have to watch how we speak to them. We will never do business with straighttalk again! They certainly made is very clear that had no intention of so much as an appology!

Desired outcome: Free service plans for me and my grandpa and punishment for straighttalk agents

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erniecat
US
Oct 28, 2022 12:17 pm EDT
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Trying to end cellphone service with straight talk. Account page reflects no way to cancel service. Also the brower I am using is recognizing straight talk as an unsafe website. I can't even access through my email. I got on another computer with another brower and it went to the website. Is there a telephone number I can call to cancel service?

Straight Talk Wireless
Straight Talk Wireless
US
Oct 28, 2022 7:51 pm EDT
Replying to comment of erniecat

Hi erniecat. Please accept our deepest apology for this experience. We do not want our customers to encounter issues about the service we offer. Don't you worry. We will take further steps to remedy this problem as soon as possible. For further assistance, please chat with us via this link https://www.straighttalk.com/support/contact, or call us at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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1:18 pm EDT
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Straight Talk Wireless Straight Talk Wireless

On 10/07/22 my phone service stopped even though I had a service plan still active.

I was told I needed a new sim card after talking to 5 representatives on live chat.

I ordered one, it finally got here 10/13/2022.

I followed the directions and I still didnt have service.

I chatted with a representative that told me they fixed it, and after restarting, it didnt.

I chatted with some more representatives, each giving me different answers, and got a ride to a phone booth the next day to talk with someone, 10/14/2022.

The representative told me to take out the sim and put it back in to refresh it. I wasnt prepared for that and didnt have a tool on me.

I went back home, took it out and put it back, restarted my phone and got the exact same message, not registered on network, that I'd been getting for a week.

I live chatted another representative who told me to restart my phone and tell them if it fixed it, of course I couldn't, I was on the only phone I have.

So I dug out an old phone, got on the internet and contacted them again.

Still, they couldn't get it to work and wanted to schedule a callback, I reminded them, again, I have no service and to please give me the direct number to that department so I didn't have to go through this all over again and they gave me the same worthless customer service number I'd already been calling and then they ended the chat while I was typing.

I'm disabled, my husband is in the hospital, and I cant even call 911 for the last week while I beg and plead with these people to help me for days on end.

I've lost a week on the last service plan I bought getting sent on wild goose chases.

Desired outcome: I just want the phone service I paid for, uninterrupted, and reimbursed for the days I couldn't use it.

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Update by Della Schrock
Oct 19, 2022 7:47 am EDT

I recieved the SIM card yesterday, I followed the directions, it didn't work and your site told me to contact customer support.

Not one representative on live chat could help me so I went to a payphone and called the same number you gave me.

I was told to take the SIM out so it could refresh, put it back in, and it would work.

I'm at a payphone with no paper clip.

So I went home, did exactly what they said, and still got "not registered on network" when I tried to make a phone call.

I contacted a representative on live chat, again, that again said they couldn't help me, this one ended the chat while I was asking what to do.

So I drive back out to the phone booth.

With a paperclip just in case.

This time, after 20 minutes of navigating the information on my phone, they told me to wait 24 hours for the SIM card to update itself.

I've already been without a phone for a week.

I walked into the store whos payphone I'd been using and bought another phone and plan with a different company.

I can't be without a phone. My husband is in the hospital and I'm alone and disabled.

I couldn't even dial 911 if I needed to.

I've been more than patient and loyal.

You did this to me with the first Verizon SIM you sent me over the summer and that's why I still had the old network SIM in my phone. That Verizon replacement SIM didn't work either.

I've been with you eight years and I regret having to leave over this, but I can't deal with this anymore.

I've bought two $35 cards from you on your app that I still haven't been able to use a week later. I'd appreciate if you refunded them, as I'm disabled and on a fixed income and had to buy a new phone so doctors could call me about my husband.

Della Schrock

Update by Della Schrock
Oct 14, 2022 7:46 pm EDT

The site wouldn't let me answer the response I got from the one I filed, so I'm reporting it here.

I recieved the SIM card yesterday, I followed the directions, it didn't work and your site told me to contact customer support.

Not one representative on live chat could help me so I went to a payphone and called the same number you gave me.

I was told to take the SIM out so it could refresh, put it back in, and it would work.

I'm at a payphone with no paper clip.

So I went home, did exactly what they said, and still got "not registered on network" when I tried to make a phone call.

I contacted a representative on live chat, again, that again said they couldn't help me, this one ended the chat while I was asking what to do.

So I drive back out to the phone booth.

With a paperclip just in case.

This time, after 20 minutes of navigating the information on my phone, they told me to wait 24 hours for the SIM card to update itself.

I've already been without a phone for a week.

I walked into the store whos payphone I'd been using and bought another phone and plan with a different company.

I can't be without a phone. My husband is in the hospital and I'm alone and disabled.

I couldn't even dial 911 if I needed to.

I've been more than patient and loyal.

You did this to me with the first Verizon SIM you sent me over the summer and that's why I still had the old network SIM in my phone. It didn't work either.

I've been with you eight years and I regret having to leave over this, but I can't deal with this anymore.

I've bought two $35 cards from you on your app that I still haven't been able to use a week later. I'd appreciate if you refunded them, as I'm disabled and on a fixed income and had to buy a new phone so doctors could call me about my husband.

Della Schrock

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Straight Talk Wireless customer service

My son lost his phone 9/17/22. We searched for it for a week. After 1 week of not being able to find it, he went on the Straight talk website and purchased the iphone 14 for $900.00. I got a confirmation email from PayPal, but nothing from Straight talk. For the past 3 weeks I have tirelessly been trying to find out ANY information as to the whereabouts of this item. If I am at all able to be connected to a customer service representative, they either do not speak English well, do not understand English, or are unable to help me. I have now paid $900 for a phone that no one can account for, I have paid $38 in monthly charges for a phone that has not been used. I was denied credit for the month. I have been on the phone every other day trying to figure out what is going on! No one at Straight talk speaks English and No one is helping me. I am at the point that I have exhausted all options.

Desired outcome: I would like the phone. 4 wks without communication with my child, is not safe. If it cannot be provided, I want a refund so I can purchase it elsewhere.

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Straight Talk Wireless Home Phone # [protected]

I am trying to transfer my phone service to a new vendor. My new vendor needs info from my old vendor.

On Oct 7 I made several attempts to get this info, finally On my 3rd or 4th try I was able to contact someone who was able to give me the necessary info, which I gave to my new vendor.

On Oct 11 my new vendor contacted me saying my account with Straight Talk was frozen and they could not proceed. I once again called Straight Talk, upon their getting confirmation I was the owner of my phone number I was put on hold and my connection was dropped and my phone line had dial tone but would no longer function. After about 5 minutes it was working again, I recalled and was

asked if my problem had been fixed, upon answering no, I was again dropped this time with my carrier lite on my phone modem going red.

Desired outcome: Someone that will release the freeze on my account

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Straight Talk Wireless Phone service

Straight talk claims to offer unlimited talk, text and data usage. However, since purchasing their unlimited plan May 15th 2022 my data service has been inconsistent with their claims of “unlimited”. There are stretches throughout the entire day where my internet service is unusable. Sometimes for multiple hours at a time. I work from my phone and at one moment my internet will be high speed LTE and the next it will be unbearably slow. Most of the time never loading at all, with zero movement of the place of my phone. After searching their website FAQs and receiving multiple run arounds on their help line the only solution they offered was an automated texting line that claimed my data was running at high speed. Because of that I was refused reimbursement. Almost 6 months into switching to their service and I am still experiencing waves of no data service. I would never recommend Straight Talk to anybody! Please don’t waste your money, especially if internet access is needed in your everyday life.

Desired outcome: I’m in the process of filing in small claims court if this continues to go unresolved. I would like full refund of every $55 unlimited plan i purchased for a total of 6. I paid for a plan that was falsely advertised.

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Straight Talk Wireless Tried and paid to upgrade phone to a samsung a53

I ordered a samsung galaxy a53 that i never recieved tracking info for didnt get any emails for other then an order #. I waited 3 days while trying to use their website to look my order number up and nothing would pop up giving me any info i then called and was told my payment was just processed and that my new phone would be shipped out the next day. It never was. I sat on the phone agaim getting transfered from department to department with noone knowing what happend to my order. Finally was able to talk to a supposed manager and he told me my phone was stolen from their warehouse so he said he would put it in the system i need a refund and made me write down a ticket number and said it could be weeks till i get my money back. So now im questioning if thats even real either cause i cant look this ticket number up anywere. Only thing i have going for me is my bank that has fraud insurance and a whole legal team to go after the fraudent case. I have the one email and my bank statements of the withdrawel they took from me and i also get emails everyday from usps of all the mail coming to me via informed delivery so theres no way they can fight it. They better hope i see pending deposit by this weekend into my account cause not only will i be suing, my banks coming after them to and its going to make their new owners "verizon" look really bad

Desired outcome: Instant refund by the latest this weekend and a free month of service for my time and stress this has caused me. I barely make enough money to pay my bills what they stole was all i had extra and i needed a new phone and they stole my money

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My package appeared today randomly was able to get ahold of straight talk to let them know to cancel my refund. Very odd situation but atleast i got the phone i payed for just wish it wasnt so stressful and time consuming. Also wish i had been able to track what was going on with the package. Still im happy it worked out in the end.

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9:34 pm EDT
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Straight Talk Wireless Unlimited service

Been having serious issues with straght talk wireless. Back in August my talk and text were shut down for three weeks of my one month card. After making a complaint they said they would look into it further. Still have heard nothing but started having my data throttled. After about 15 phone calls I was told the problem was my phone. Purchased a new phone and for the first four days it worked great. Then the same problems started. Calling straight talk they say the problem is my phone is why now my text and data get shut off every other day. Cannot get any kind of help from the company, they have no idea why this keeps happening or how to fix it and now I am blocked from their website or checking my account at all. Not sure why they refuse to give me the unlimited talk text and data I already paid for but this has game has been going on for about three years now with no resolution, no stopping and no help through three different phones. I am done with this company and will be changing providers within the next year. They clearly do not want my business or they want me to keep paying for what they will not give me.

Desired outcome: Pay me for the hundreds of wasted hours trying to get anyone to do their job and help me fix this constant problem.

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2:32 pm EDT
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Straight Talk Wireless Straight Talk automated system technical suppirt.

The automated system and inter-company phone transfer service is ineffective and faulty. The automated system works very poorly, rspecially the voice recognition. (Which could more effectively be handled by humans, even if paid minimum wage, not to mention it would ve cheaper than paying for seldom and poorly working automated systems) Attempting to contact technical support through the automated phone service is ineffective and frustrating, requiring me to traverse several menus before actually getting technical support, which I attempted to select in the first place-I should have been taken directly there. Once in technical support, if I am not disconnected (especially when being transferred to other services), I am subjected to a list of "textbook" amateur diagnostics (the same every time, regardless of the problem) by basic-level unknowledgable operators. If transferred to "higher level" tech support I am more ofyen disconnected than not-and if using the fallback service, very often not recieving it)

Desired outcome: One-step non-automated technical support from experienced associates.

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2:06 pm EDT
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Straight Talk Wireless Scam rewards

Having used their gold plan for over a year and racking up points, I decide to use them as their automated "service" keeps telling me I have enough for a free plan. So I look them up and see that I have enough for the silver. Both silver and gold have "" unlimited data. But apparently the gold has unlimited up to 200gb, but the silver I hear from their customer service has up to 60gb. I have already purchased via the rewards the silver plan to begin at the end of my present service which was already renewed by their automated service.

The rewards was told to me after renewing. I purchased the silver plan before calling to see what that asterisk after unlimited was to hide. The gold plan for 55$ is the plan I am currently enrolled in. The silver only had a difference of hot spot and wifi usage written on the plan page. Nothing was said about their so called unlimited data. 200 gb for gold but apparently unlimited means something quite different for silver: a whole 140 gb worth of difference! Even their customer support first told me that unlimited means unlimited until I had to explain to them that Gold is 200 and I'm being told silver is only 60. Either they are very conveniently forgetful or they purposely withhold vital information.

Now they tell me refunds on rewards is not possible! That's over 4500 accumulated points gone to waste! Plus I have to stop them from switching over to a plan I don't want or can afford getting before my current much better plan ends. Tried to reason with them to get back said points to gather the necessary amount for a free gold plan. But they are resilient in sticking me for something worse.

Cancelling the new one however, will not refund the reward points it will just have them gone as though never there. THIS IS A SCAM! IF UNLIMITED MEANS FAR DIFFERENT FROM ONE TO THE NEXT IT SHOULD TELL YOU! It tells of other differences why not the "limit" on the unlimited data? Do the math: unlimited (60gb) VS. unlimited (200gb)? Not only is unlimited basically not unlimited but that's all right, 200 goes a long way; but 60 doesn't. Rewards should be refunded and plans should be explained WITHOUT having to go around the world to find out the why's and wherefors...

Desired outcome: Refunfmd rewards and note said differences!

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Zayden14#
Mobile, US
Sep 05, 2023 3:19 pm EDT

I played their spin the wheel game and won a Chromebook. It said a confirmation would be sent which never happened. I called customer service repeatedly and got nowhere.

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Krutrök Evert Mathias
US
Oct 03, 2023 5:15 pm EDT
Replying to comment of Zayden14#

Same [censored] happened to me, I won a phone, got a confirmation number and everything. Called them numerous times, one time they told me they found the thing in the system… you will receive it in 1 to 3 days. Never received it. Just got off the phone with them now. There nothing that shows that you won anything. That’s what I call [censored].

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Milo/CookyK
St. Robert, US
Jul 01, 2023 10:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Reward Points Scam

Been a customer of Straight Talk for over 15 years and will be looking for a different provider. Am enrolled in autopay and reward points program. May 2023, I cashed in 4,500 reward points for a month of service. Thinking that my end of service date would be extended a month. That did not happen and my credit card was charged. I have talked with customer service on 2 occasions and the situation was not resolved. There should be a simple fix by either refunding the 4,500 points or the charge made to my credit card. Would like to resolve this issue.

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8:19 pm EDT
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Straight Talk Wireless Customer Service

Was a loyal customer, switched to Verizon. Want to switch back to Straight. Tried calling for support. Spoke with someone, couldnt understand the name. They advise me I now need a sim card. So, i go and by a sim card. I follow the instructions for transfer. Web page states can take up to 30 minutes. So I wait. An hour goes by and still no service. I call Straight Talk to look for answers. Seems impossible to simply talk with someone. The auto service says already processing that number and then hangs up on me. I call again and wait . go through the whole automated line again, answer all the same questions again, and wait. After waiting 5 minutes I get a hold of someone, talk to her for 30 seconds and she says she has to transfer me. She transfers me and the phone disconnects. OK, so I call again. Go through all the automated jargon again, wait for 5 minutes again. Speak with Sheiden. Explain to her the situation, she transfers me. Line says 2 minute wait, 10 minutes later still no answer. Hang up and call back. Go through all the automated jargon again just to try and speak with a service rep. I get Dumari and ask to speak with a manager. He says one moment, puts me on hold and then the line disconnects.

6 hours to transfer a simple phone number. The worst customer service I have ever had. I have nothing good to say about this service. Big business hires cheap workers that dont care about their job. No accountability. Turn a simple process into a ridiculous procedure.

Desired outcome: Accountability put in place for management.

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8:29 am EDT

Straight Talk Wireless Service

Shut my phone off three dam days on auto refill took the money out of my kid account then gave us a run around saying it didn’t go through old man bad health no car in the middle of no where with phone you shut off for no reason called tried to get you turn it back for one day till it got straightened out told no any other phone company would’ve not your none caring [censored] had to walk three miles almost had a heart attack going to post this on FACEBOOK [protected]

Desired outcome: We are people not numbers show you care

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AlexTrac
Medley, US
Oct 10, 2022 11:06 pm EDT

Hi James Driggers. I read your post and would like to apologize for the problems you are experiencing. We understand how frustrating this might have been, and it should never had happened. Please accept our sincere apologies for the negative experience that you had with our service. Give us a chance to fully evaluate your situation and help you out. If you are more convenient in calling and talking for someone else our customer service is also available via this link https://www.straighttalk.com/support/contact, or simply call us at [protected] at your most convenient time. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Straight Talk Wireless. Make it specific and clear, such as "Incorrect Billing on Straight Talk Wireless Account" or "Straight Talk Wireless Service Interruption".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Straight Talk Wireless. Include key areas such as customer service interactions, service disruptions, billing issues, or any other problems you've faced. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions. If you attempted to resolve the issue with the company, describe the steps you took and the responses received. Explain how the issue has personally affected you, such as inconvenience, financial loss, or stress.

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6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred as a result of the issue with Straight Talk Wireless. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, service restoration, or an apology.

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Overview of Straight Talk Wireless complaint handling

Straight Talk Wireless reviews first appeared on Complaints Board on Jul 30, 2009. The latest review Unauthorized $143.41 charge after changing plans was posted on Sep 25, 2024. The latest complaint Cell service was resolved on Aug 07, 2023. Straight Talk Wireless has an average consumer rating of 2 stars from 721 reviews. Straight Talk Wireless has resolved 222 complaints.
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  1. Straight Talk Wireless Contacts

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  4. Straight Talk Wireless address
    9700 NW 112th Ave, Miami, Florida, 33178, United States
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    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 26, 2024
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Straight Talk Wireless is ranked 13 among 139 companies in the Mobile and Cell Phones category

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