CB Automotive Financing and Insurance Toyota Unethical behaviour

Toyota review: Unethical behaviour

Raihaana of ZA

Feb 22, 2020 11:39 am EST

Verified customer

Hi Toyota, I am Raihaana Jacobs from Hillcomp Electronics. On 21 February 2020, at around 7h30 I took my toyota Corolla 2015 automatic to Barlow world Toyota Stellenbosch. There was a shuttering on the front wheels and the car pulled heavily. On arrival, Leon from the workshop and my husband took the vehicle for a drive. Leon says it sounded like the automatic gearbox. We left the vehicle there. Roundabout 14h15. I received a call from Wayne, the consultant by whom I booked the vehicle in the morning, stating that they are still busy with the vehicle and that he will phone me as soon as the are finish. I asked him what the actual problem was on which he replied that the injectors were dirty. Roundabout 16h00 Wayne phoned again to say that the vehicle was ready for collection. On arrival at the dealership I was issued with an invoice and a payment was requested. I replied that I refuse to pay. During the entire time that the vehicle was at the dealership nobody communicated to me what the fault was, that the warranty does not cover the cleaning of the injectors and what the cost will be. I think its company policy to first detect the fault, inform the customer about the fault, inform the customer if the warranty covers the fault or not, then quote the customer, the customer then needs to give the go-ahead. These steps were not followed. The workshop manager did not even have the decency to come and speak or apologized for their actions. I think their attitude was and the customer service that I got from them was very unprofessional.

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