Captain D's

On December 18, 2023 at approximately 6:45 PM ET, I stopped at your location at 4478 Jonesboro Rd, Forest Park, GA. I ordered2 of the Fish and Fries Specials advertised on ads at the drive through speaker for $5.99. Upon arriving home I discovered the order did not contain the fries. Had the lobby been open this mistake would have been avoided. More attention to detail by the staff would have avoided this error. When I realized the mistake I attempted to call the restaurant however, my call was not answered.

I ordered a southern tender meal. When I received the order. My fish was not done. I politely asked could they remake and they did. But, when I received the remake order the fish was still not done. So, I asked the manager. He said his name was Shannon. He wore braces. He told me he was not going to remake the order again. I asked why. He had a very nasty attitude and said it was onba timer and he wasn't going to remake it. I told him that's not my fault, the fish is not done. I'm not eating raw fish. So, he would rather give me my money back. Instead, of remaking my meal. That was horrible customer service skills and a very bad and nasty attitude. How can Captain D's hire people with such nasty attitudes. I will not be patronizing Captain D's anymore. I'm very unhappy with this kind of service. I have been a customer for years. But, not anymore. Sad sad situation. I expected better quality of service from your workers.