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CB Restaurants and Dining Chipotle Mexican Grill 6864 Johnson Dr, Mission, KS, 66202, US
Chipotle Mexican Grill company logo
Chipotle Mexican Grill
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Chipotle Mexican Grill company logo

Chipotle Mexican Grill

6864 Johnson Dr, Mission, KS, 66202, US
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1 complaint
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Working hours
Mon
10:45 am - 10:30 pm
Tue
10:45 am - 10:30 pm
Wed
10:45 am - 10:30 pm
Thu
10:45 am - 10:30 pm
Fri
10:45 am - 10:30 pm
Sat
10:45 am - 10:30 pm
Sun
10:45 am - 10:30 pm
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2:38 pm EST
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Chipotle Mexican Grill - Manager is rude - not to go orders being processed.

Store - 6864 Johnson Dr., Mission, KS

Ordered online for an 11;30 Pickup - I arrived at 11:30 to find about 6-7 people waiting for to go orders. No other customers in the store, and the front counter employees were just standing there looking at each other. NO to go orders were brought out from the back until 11:55. I asked to speak to the Manager, she was extremely rude, and it was obvious that she didn't care about any of us waiting for to go orders. She refused to cancel my to go order, then turned her back and walked away. I left at 12, noon, without my order.

Chipolte has built their communication system so they don't have to respond in person to customer complaints. Everything is automated.

Claimed loss: 30 minutes of my life and no lunch

Desired outcome: Manager needs to be disciplined, or trained, or maybe should being doing something else.

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