Best Buy reviews and complaints 1
View all 1145 complaintsBest Buy - Misleading advertising and selling non-working components.
Purchased an ‘open box’ LG C2 65” TV from Best Buy that was advertised as ‘Excellent’. However, the TV did not come in a box and the remote that was provided was not the same remote that comes with the TV if bought new. None of this is disclosed. Not only did they sell me the wrong remote, but it had a ton of scratches and did not even work! I had to bring it back to Best Buy for them to tell me that it was a defective remote.
Desired outcome: Provide me a product that was expected and paid for—an ‘open-box’ TV in excellent condition.
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Hi John.
We're very sorry for any confusion. The description used to describe the condition of an open box item is subjective at best. It is why, when open box items are sold in store, we suggest inspecting the unit.
If there is any difficulties with the remote, please contact the location you purchased the unit from. They'll be glad to work with you to make the purchase right.