Waste Management [WM]
reviews and complaints

I spent TWO days attempting to figure out your "smart assistant" Lisa and concluded she is pretty dumb. I litterally called and spoke with Lisa about 20 times. Each time, she eventually hung up on me! The issue is that the home is NEW construction and the address has never been entered into your database. Thus, when 11Lisa asks for my account number OR my address I am stuck. I cannot Pass Go and am always Go Straight To Jail.

My ultimate solution was to 'guess' that if I pretended to b a contractor working on new construction I might be able to trick Lisa into sending me to a live person.

IT WORKED! The live person tried to forward me to a representative that could help... but they were all busy. I have been on now on hold for about 5 minutes as she attempts to confirm that she was able to get in touch with someone to call me ASAP.

Thanks,

Dave Hanks

409 Milano Ct, Dayton, NV 89403

[protected]

Waste Management's bills states the following on their bill:

"By paying this, you agree to continue service during the specified period and to the terms of service at www.wm.com/OMR with no refund for early cancellation...If services are cancelled after initial acceptance, you will be assessed a cart removal fee of up to $75 plus applicable taxes and chares including fuel surcharge environmental and regulatory cost recovery charge..."

So, I fulfilled my contract and completed my time with them and did not want their service any longer. I cancelled the service, and they stated I had to pay the $75 fee. I stated, but I am not accepting this bill nor am I paying or cancelling early, thus, there would be no charge. They stated that they are going back to the previous billing that I already paid. I stated, but that already ended...and they said, that doesn't matter. I then stated they can't just make up a law as they want it to apply to them. This is very easy to read, and it states: "BY PAYING THIS...FOR EARLY CANCELLATION... IF SERVICES ARE CANCELLED AFTER INITIAL ACCEPTANCE OF SERVICES"...

This company will go to great lengths to prevent picking up your trash. They did not pick up my trash on Monday. I called several times and each time given a different reason on why it was not collected. I was then told it was going to be picked up on Tuesday but they never came. I called again and they told me it would be picked up Wednesday but they never came. I was then told Thursday and again nothing. I was told they would pick it up Friday and yet again nothing. I called at the end of the Friday to be told they are not coming. I have never been lied to so much by a company. It is really unbelievable.

For the past 3 weeks and times before, I have had issues with the driver returning my waste container back where he retrieved it from. I have phoned in and reported this just minutes after the driver left each time. In addition, supervision has not reached back out to me, per a representative's request. Attached is a picture of where the can sits for pick up, and a video of where it is returned. I do not really care for a follow-up call. Just relay to the driver, do not place it in the middle of the sidewalk in front of the neighbor's home.

Thank you.

Dr. Parham

Worst company ever. I hope they go bankrupt. They keep sending me bills, service was all paid up and ended 6 months ago. Can't get a hold of anyone. Trying to shut off service is like going through a bad divorce. Was on hold for over a half hour, just to be told they sent me to the wrong dispatch. Spend a second half hour waiting to get someone, just to tell them they shouldn't have billed me. And this isn't the first time.

I am willing to return the container myself to avoid the excessive $75 container return fee. I spoke to a representative from Waste Management's corporate customer service department. The representative said a self-return of the container is certainly possible. When speaking to my local Waste Management customer service department, however, everyone I spoke with said I could not return the container myself. This seems exceedingly unfair and scheming.

waste management is a complete joke. I called about bill and was put on hold for 56 minutes and transferred 4 times. last time I was transferred I tried to cancel my services and they said they would have to transfer me again. you know what I said to them but can't say here. my name is Dannie Campbell and live in Evansville IN. my account # is [protected] with this so called company. I tried to email them with this complaint but don't provide that all they have is their customer service phone #. and I won't go through that again. I tried to cancel on phone # provided and they put me on hold and then said would call me in 5 minutes but took them 15 minutes. never use waste management again.

I am an apartment manager with 8 units. We have to use a dumpster and pay extra for a lock due to people using out trash in the ally way. Putting these compost trash cans out will definitely cause our ally to be dirty and defeats our purpose for a lock. I recently was told I had to have and pay extra for them. This is unacceptable! Especially since you cut back service to once every other week for regular trash service and started charging more. The people of this town are not very happy with waste management and soon will begin to rebel against waste management. I will be removing the compost trash cans from my property and will refuse to use them! I can not afford to pay extra for them.

Three times they took my trash can because of plain being lazy , they pull up the lift dumps the can and the guy just leaves it in the truck and pulls off with it in the back of the truck , I pay for two trash cans and im tired of the hassle about getting a replacement can ! If I call the local company the lady there is rude very rude and never does anything until I call the corporate office which I guess I will have to do again ! They are getting very bad reviews in this area and continue to do ! I want my trash can replacement since I pay for it !

I work for the property management company JLL. I'm in charge of the maintenance on the AT&T site located at 4353 Atlanta St. Powder Springs GA. 30127. For over 3 years I have asked that a garbage dumpster be picked up because our company changed providers. We have Republic now. Around the time we changed garbage providers WM bought Advance Disposal. I've contacted people from your company on and off during this 3 year period. I've offered to pay your company to empty the dumpster and that way your crew that is responsible for removing the dumpster can have an empty container. Nothing ever happens. You don't call me back, I don't have an account number, but you could be making money off the dumpster for over 3 years, but instead you have left it here on my property and nobody will touch it. I'm almost ready to paint it Republic blue and tell them they can have it. After all, it has sat here and you all done care enough to take your property back.

I recently canceled my Waste Management account with a zero balance. 2 months after I canceled I received an email saying I owed $121.10 to avoid cancellation. I couldn’t call them so I had to use the online tool. I was told I was billed up to $75 plus applicable taxes for my trash can removal. But they deliver it for free so since I cancelled services they wanna bill me an outrageous amount for the trash can removal. Even if I was billed the full $75 for the trash can removal, how does the added tax add to $121.10? I live not even 1/4 mile away from waste management. I would have delivered it myself and not had to pay $121.10. Completely outrageous

I am so done with WM... over the last month the service is becoming worse , last week they missed my pick up on 05/30 , they rescheduled the pick up for 24 hours no one came by when I called back they promised me some one will come the next day (06/01) I called to confirm I was on schedule for that day , they missed it once again , they came out 06/02. Then today they came out for the normal pick up they did a partial service , left my trash can turned over , with a bag still in it , ands the recycle can also had trash in it . I have been requesting someone from management to give me a call to discuss our future relationship and it's been over a week , and still haven't received a call. I have attached pictures of todays service. My next email id going out to social media along with the pictures if I can not get results.

I would simply request someone at WM to attempt to get a Polycart replaced if they do not know their ID.

I have been trying for over an hour. I followed their instructions, I attempted to chat online, I attempted to email, and now I am on hold for over 20 minutes as the message reports to go online to replace the cart. I also pushed 1 for a callback instead of waiting on hold, but that did not work either.

Technology at WM needs evaluated.

The previous owner left three garbage bins. I called WM four times, ( wasting whole bunch of time), and all those four times I was told to drag those three bins to the street and they promised me that they will pick those bins up. So far four times I have dragged those three bins to the curb but they never showed up to pick up those bins, and I had to drag them back to my property.

It does not matter how many times the representative or the agent promises me that they will pick those bins up. Because they never do and at the end of the day I have to drag those bins back to my property I am really sick and tired of this.

( do you know how much time I have to waste just to get through to talk to someone it keeps asking for my customer ID I don't have any of those)

I place the garbage out early this pasted holiday weekend, was out by Sunday night on 5/28/23, and has been at the end of my driveway usual location, all week and no one came to pick it up. I came home on Friday night, 6/2/23 and the garbage was on the ground, and it looked like an animal got to it. This is not acceptable. My elderly mom cannot deal with this incompetence. Thankfully, my neighbor was able to help and gather the garbage. Can you please make sure that the garbage is picked up regularly. I do expect to see yet another credit for missed pick up for the week of May 28th. AGAIN, I pay my bills on time and I expect my service to be on time as well. Thank you!

I have moved and am trying to cancel. On the website FAQ they say click on "Still need help" which does nothing on 3 different browsers. Calling it was useless too.

I am moving. I need to cancel service. Address is 11660 carriage park lane duluth GA 30097. HELP!

Bin is on the street now for service Wednesday. I want this to be the last pickup at my location under my name.

This is on Desert Fox Drive in Sparks Nevada on May 24, 2023.
Drivers continue to keep the truck rolling while emptying the trash and sometime jerk the truck to a stop which causes trash to spill onto the road while being emptied and then they keep going. Last week, they dumped it so fast that only half of the trash came out of the can.
Frankly speaking, I think that management personal pressures these people to do so much work that they feel a need to rush.

Having to throw organic waste in the trash bin(s) without a trash bag is unsanitary as the food sits in the heat and flies begin to lay eggs.. I work entirely too much to clean the bin(s) after every dumping.. There were maggots in my entire front yard when I woke up this morning due to a bin that had a very little organic waste left in the bottom.. unacceptable!

For the past three weeks our dumpsters have not been picked up on Mondays

I have been given several excuses, (new driver, short staffed, or they will look into it) But... they will be there on Tuesday to pick up. Which is also my scheduled day. I have asked for a credit, none given. I have asked to speak to a supervisor, they are always in a meeting. Based off of the reviews I have just read, sadly I am not the only one suffering from poor/ lack of service.

I am requesting to be let out of the current contract, since the terms are not being held up on your end.

CC: Better Business Bureau

The recyclables have not been picked up at Gulf and Bay Club Bayside in Siesta Key, FL since May 3rd. Repeated phone calls have not produced any results. I have called daily and been told daily the "Operations Team" is working on it. Although the call center agents have been very courteous there appears to be a gap in communication between them, the operations team, the dispatch team, and the drivers. I do not know what else can be done to schedule service for our 101 residents. I'm hoping this complaint will be routed to upper management for assistance and resolution. It's truly a headscratcher that WM has no issue collecting the trash from this complex on a weekly basis... just no recyclables. Kinda makes one want to place the recyclables into the trash bins...