Bajaj review: card block 1

dear all,

im holding an EMI Card from Bajaj fin serve leading, from last 2years, and im regular payer to the bank. recently i got the message saying im eligiable for 36 thousand salary loan on my EMI card. so i have apllied for the same, as i was in need.
but post collection of documents, bajaj excuitve MR Madhu and Mahendra did not responce to my call or message, post 20th day of documents submission, i had been to bajaji fin serve offcie ( which is on mg road bangalore) to check the status on my application. but fin executive said that they have rejected the loan and they have behaved rudeley and they throwed the documents on me. when i asked the reason behind the loan rejection, they said due to addres in valid,

but im staying in same address from last 5 years, my all govt proof are belongs to same address. later i got to know excuitve from bajaji had visted wrong house and verified. due to that my loan rejected and my EMI card blocked.

i have infromed bajaj team saying mistake is happend from Bajaj, so i placed re-verifcation request.

but bajaj team rudely miss behaved and they said they cant activate the card or do the re-verification
but due to excutive mistake why the customer has to suffer. becasue of this im mental upset. still i have loans in bajaj which im paying regulary, im no where defaluter in bajaj.

when i requested to activate card to bajaj red ressal team and we care bajaj team through mail communication, they refuse to activate the card. i was keep on sending top mails to team, on early stage team red ressal use to cal on my no to commuincate the status on complaint. but when i contineued sending mails to get valid resoluation to my complaint, they stiop calling or replying to mails. when ever i contacted on helpline, they also efuse to arrange the call back.
on one fine day i had spoke to customer service manager Rajini on call to activate teh card, she asked me to send Cibil score. so based on score she m, ay try to activate the card. so i have shared my cibil score which i got from cibil (789) than too they are not ready to activate the card. and she refuse to take a call when i called to customer care,

later they are started giving some other reason behind the emi card block. they started saying they blocked the card because of credit policy. when i asked whts the credit policy, they are not ready to tell.

im totally upset, no where mistake is from my side. i would request any body can help me please.

bajaji team whch sits in bangalore are very un professional. we dont have any land line or help line to contact, if we conatct on help line its no use, as no will be always busy. execuitve on call also very rude. and team leaders and managers will support to excuitve rather than understand customer problems.

when ever we visit to bajaj fin serve in banaglore, security will not allow us to get in. sales excutive are very rude, they are using all un professional wards on customer. none of the excutive are following the dress code, they come as they want, i never felt that bajaji is a finance company. like me there are thousnd of customer facing problem, please some one can take a seroius action on bajaj and reslove the customer problem.

before complainting here i have sent more than 24 mails to bajaj and called more than 50 times but none of them are helped me.
i ahve checked in bajaj website to take help, expect one helpline on there is no any other no to call or mail id to contact,
i can say bajaj is palying smartly in customer life.
why cant govt can identify this kind cases?/

my question is
why cant company can tell the reson behind the rejection of loan or card./
whts the relationship between card and loan.
my loan rejected due to address in valid but why did they blcok the card?
they did not check coustmer past payment history before blaocking the card
they did not inform customer before blocking the card
when i asked they said they cant reval the infromation regarding card block
which govt has made the rules to hurt the customer with out any reason
why cant govt can take an action aganist to the bajaj regarding un proper management
bajaj asked me share the cibil score to activate the card, post share they refuse to activate
they said card blocked because of address in valid, post valid address confrimation, they are sying card blocked due to our credit policy.
when i asked credit polciy they refuse to tell
why they dont have values or respect on customer.
bajaj team self given teh card and blocked teh card
what rights they have to play in customer life
post valid address confirmation also they cant activte the card? why cant they check customer status before blocking the card
what the sinor managaement doing at bajaji?

please some one can take this issues and get me the resoluation.

i need a call back on my no so i can exlpain better.

please stop this kind of ahrresment from banks, there are so many customer dnt even to know to whom to contact for there problmes.

in fact from last 3 months im figting with bajaji team to get the resoluation, but they dont even care about me or my values.

i request please help em to reslove my probelm.

Thank you
raghu [protected]
Bangalore