Like obviously many before I ordered Hoodiaxs from CJ Industries - the trial for $3.99. Even though their terms and conditions tell you that they will autoship after the first trial it also says that within 30 days you can cancel the order. Not even 3 weeks after I ordered and received the trial I got my credit card report which showed not just the $3.99 taken off by CJ Industries but also an additional $39.99 just 2 weeks later. I never ordered anything else nor did I ever receive any further products. So I wrote an email to the company telling them that I never ordered anything else, never received anything else and would like to get my money back. They send this pretty rude email back:
Sales CJ Industries wrote: please read the terms and conditions you agreed to when you ordered the trial
> > www.hoodiaxs.com
> > autoship canceled as of today, but there will no refunds as you agreed to the terms and conditions that you chose not to read before agreeing to them. We have 1000s of customers who read what they sign up for and like it.
My response:
Good for them. But I thought "autoship" would mean to receive a product. I didn't. All I got was a credit card report and my sample on the 22nd of June. And replying with a sort of rude email is not making it better that $39.99 were taken off my account for no product. Then you should chose to read your own terms and conditions were it's stated that you would ship out a product to the customer. Thanks for taking me off the autoship list. Nevertheless am I not paying for something I haven't ever received! So far about your statement that I chose not to read your terms and conditions.
Their response:
Sales CJ Industries wrote: tracking numbers will be forwarded to you later this afternoon showing delivery
Funny though that I really haven't received a product. Never ever even received a confirmation email which they sure were able to sent out for the ordered the trial. It taught me a good lesson: Not to make business with them anymore. If I order a trial I want to a) have the chance to cancel any further "orders" and b) don't want to get charged for something I didn't want and even DIDN'T get and c) don't want to get rude emails back from a business that messed up their shipments. All in all I am upset and angry. I don't think customers should be treated like this.
Oh and their additional email:
Every one of those customers didn't read the terms and conditions before they agreed to them, goto the ftc.gov website, we are doing everything according federal trade commission guidelines
This is all correspondence within 2 hours of just one day. At least they take their time to answer emails. haha!
This company just sent me a bill dated July 29 2008 the last time I talked to these people were 1 year ago .I will not be paying this bill it was handle last year the credit card that they tried to get the money from was canceled a long time ago so I need a phone number so I can call these ###s.
devt is valid, you agreed to these terms
http://cj-industry.com/cjindustry/ReviewCancellations.html
our contact info is sales@cj-industry.com
[protected]
but since this is now a collections issue we can not help you on this matter
They did the same exact thing to me. I just out of nowhere got a 100 dollar invoice and when i called the debt collectors to cancel the first time, about 3 weeks later i got the exact same 100 dollar invoice from a different collector for CJ. When you dispute it they're supposed to do something about it, either waive fees or they'll keep trying to collect that 100 dollars.
You shouldn't have paid. I'm not paying. I didn't even order anything from these ***wipes, I will happily continue to dispute them for every single letter they try and send me.
www.bbb.org
you need to go there.
www.bbb.org
you need to go there, file a complaint.
www.bbb.org
you need to go there, file a complaint.
www.bbb.org
you need to go there, file a complaint.
Please all that are being frauded and charged for a product not recieved, or charged without ordering a product.. Stop CJ industries from doing unjustice to others! Help the community and file a complaint-contact the better busines beurow- and local law athorities, file complaints.. FBI have an online crime unit only honest complaints of unjustice please.. ic3.gov file a complaint here!
contact Info on cj industries
ph#[protected]
add.: 7223 church st. suit A-20#331
Highland CA 93246
email: sales@cj-industry.com