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I contracted Crystal Clear Window Works to treat six windows in my house that were showing moisture between the panes. They treated the windows and said it would be 12 weeks before the treatment dried out. After 16 weeks it was still damp. They treated again. After 16 weeks it was still damp. The franchise I was working with went out-of-business.
I called the home office in Nashville. Took them many months to respond and finally arrange with another franchise for a third treatment. After six months, the windows are still damp and the glass is stained, and the metal parts are corroding very quickly.
Repeated e-mails and calls to the home office got no response, except a promise that my claim had been sent to accounting for payment. No Payment has been received. Calls go to voice mail. No calls are returned.
I filed a complaint with BBB. The TN office told them that Customer Service was out of the Ottawa office. BBB transfered my complaint to Canada. They have been unable to get any response from Crystal Clear.
Be forewarned!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Anormalcustomer, I guess you too have suffered as we have with this company have a look at KWS WINDOWS COMPLAINTS on this site too, He also owns this company with the same sort of complaints
Hi world! gerry and co are now called getthemistout.com.He wont give it up will he lol.Suppose he invsted so much into this nonsense the prat has to carry on and destroy his chances of operating a normal bussiness ever again!what an headbanger you are gez lol igu`s rock :)
There are plenty of ex- franchisees in the uk. Some of us parted with significant sums. Lawyers advised we had a strong case against CCWW but pointed out that the company would probably just fold and then re-from under a new name. The process is too flakey and unreliable. ...I personally repaid about 10k to customers who were unhappy. Stay away. Don't trust O'Sulllivan - he is not a man of his word.
Yes folks o Sullivan has set up his business in Ashbourne not far from where I live
Ive had work done by the yorkshire (now only functioning "franchise" who are now the national coverage and can't say ive ever dealt with a nicer set of chaps. We're very prompt with my quote and didn't pressure sell me anything. I had a choice of taking a repair, and of it didn't work then I paid the difference and I had the unit changed to a new DGU anyway. Turns out the repairs have worked fine and my windows are totally clear. From speaking to the office in Brighouse their operations manager as he called himself gave me all the info I needed about changes made to the system from days of old and it most have worked as mine are spot on! Just wanted to share some good experiences!
Well lucky you then the guy that came here damaged my frame and window never cleared
Heres gez n pete laughing there heads off lol
Face to his name
Lol that's so funny
Just found this pic its a real nice one to put faces to names.Maybee they will be on crimewatch 1 day! Hi gez n pete x
Did my full house and I'm over moon
Although lads loved a few coffees
Good for you Lee Wilby, But read the reviews when things go wrong I tried to take the company to court but they had no funds.My company solicitor advised otherwise.