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I rented a property in August. Mr Anello did not provide proper receipts for any of the transactions and he charged me under two company names.
After several emails requesting the rental contract we finally got it, 2 months later.
According to the website we have 5 days after receiving the contract to cancel with a full refund. We tried to cancel because of some serious customer service issues and we were told the 5 days started when they took the deposit.
We canceled 6 months before our check in date. Since Mr. Anello was withholding our wedding savings we decided to go though our banks to get the refund.
We got a partial refund because Mr. Anello didn't provide proper paper work for any of the transactions and because he charged part of the deposit under a different business name.
I have repeatedly asked Mr. Anello not only for the proper receipts but also the last part of the refund and he continues to ignore me.
His business practices are unreliable, unfair and untrustworthy.
I am have stressed and have experienced so much anxiety over this entire situation. I just want my money back so I can move forward and finish planning my wedding.