In addition to filing complaints with the BBB of LA, you can also file complaints with the Dept of Justice and the FBI. (This info was provided by California's Department of Consumer Affairs)
Internet businesses are not regulated in the state of California; therefore, we recommend you contact the California Department of Justice, Office of the Attorney General (AG). The AG's office establishes and operates projects and programs to protect consumers from fraudulent, unfair, and illegal activities that victimize consumers. Please contact the AG at the following:
California Department of Justice
Office of the Attorney General
Public Inquiry Unit
PO Box 944255
Sacramento, CA [protected]
Telephone: [protected]
Toll Free: [protected] (CA only)
Web site: https://oag.ca.gov/
Please use the following link to file a complaint:
http://ag.ca.gov/contact/complaint_form.php?cmplt=CL
We also suggest you contact the Internet Crime Complaint Center (IC3) which is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA). The FBI's IC3 Unit is organized to handle internet business fraud. You may contact them at http://www.ic3.gov.
The complaint has been investigated and resolved to the customer’s satisfaction.