Enercare review: Water tank

Enercare sent 5 technicains to my home over a 2 week span and did not document the notes. Was approved for a new water tank and then no one had any idea that this was the situation. Was back and forth on calls for over 4 hours and was finally approved for the correct water tank and then they showed up with the worng tank. Was advised by an energy management consultant that this was not the correct tank and would need to be patient and wait for another tank. Was told that I should go to a families home to shower. I am appauled at the service from Enercare and no one will even let me speak to a Manager. The CS agent told me that he was the last point of escalation and I could not speak to anyone else. I am a VP for Customer Care and would never provide this service to any customer. Your have no standards and you should be embarrassed by the service you are providing.