I don't know how and when this company got my information and how they were able to take money from my account for 2 years. I only found out about now because I was having trouble paying for my son's college tuition. I called my bank, and they told me that all charges have been stopped due to a suspious charge on my account from Essentials for Home. I asked my Bank to give me the telephone number so I can call them. When I called to ask what was it that I was paying for, they told me that it was for them giving me information, books, and coupons for my household. I told them that I had never recieved anything of the sorts and that I wanted an itemized statement of all the things that I have recieved from them. They could not give me an answer to anything and got angry with me when I got angry and demanded all of the money they stole from me because obviously I did not recieve a thing. I went back to all my bank statements as far as 2 years and also found the same telephone number under the name of Essentials for home so I called again. They knew who I was because they probably have caller ID.
And I asked them all the same questions, they got mad, and started yelling and hung up on me. I tried to call back but they would not answer. I was charge $14.95 for Value Plus and $14.95 for Essentials for Home. A total of $29.90 a month for 2 years to a fraudulent company. If there is anyone else out there that had the same outcome, I want in on anything that would bring this company down. (Notice that there no real PHYSICAL ADDRESS.)
The complaint has been investigated and resolved to the customer’s satisfaction.