Future Beat review: Melissa Etheridge VIP photo opp package

Bought Melissa Etheridge tickets with Photo Op Package December 2021 for an April concert as a Christmas gift for my girlfriend. Package added $400 to the cost of the tickets ($640 total) but included the photo opp with Melissa, T-shirts, autographed poster and bunch of other stuff. Very cool. We both have loved Melissa since the early 90's. We were so excited! Got an email with a redemption code for t-shirt sizes in March 2022... redeemed both codes right away. The emails said that the merchandise might arrive after the concert. No big whoop. A few days before the concert in April, she tested positive for Covid. The day of the concert, I was still testing negative, but I knew I had been exposed. We both chose to do the right thing and not put Melissa or other concert goers at risk. We missed the photo op and the concert. Last week, I still had no word on the merchandise. I wrote Future Beat - there is no way to contact them except for [protected]@future-beat.com - clue that they are probably a very bad organization. Got a note back from support saying they were processing my order and would send me tracking when my order was shipped but they couldn't give me any idea when my order would ship. Processing can take "many many weeks". They had my money for six months. The concert was a month before I reached out to them and thats the best they could do. I have continued to write them and they are unresponsive. How is that anything more than a scam? They get to have my $400 and deliver on what I purchased whenever they want or never? I am now in contact with Melissa's fan liaison who says she is contact with Melissa's management team. On Monday, I will file a fraud claim with my bank and reach out to the CA attorney general, as the company is in CA. Really really gross.

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