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CB Business and Industrial GNC overcharged debit card and won't refund money
GNC

GNC review: overcharged debit card and won't refund money 1

D
Author of the review
10:23 am EST
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Over a month ago I tried to purchase some items at my local GNC store. The employee helping me at the time told me that my card didn't go through and I paid with cash. later that week I saw that my card was indeed charged I went to the store and they informed me that I would have to go through the Corporate customer service department. I was told by the C.S. dept. that they in fact identified the error and that my card would be refunded. I waited one week and never saw the charge refunded. I called back and was informed that a mistake was made and they would refund my money immediately. almost three weeks have passed and I still haven't seen any money. I have called several times, each tome being told that someone will call me back, still no return calls. I am quite disturbed that such a large company would have such poor service. I know that $53, 00 of my money is of little or no concern to GNC, but I would like something for the money that has been taken.

1 comments
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M
M
Mich T
US
Sep 03, 2021 11:21 pm EDT

Take screen shots of deal and they allso dont "cancel orders" they sent me a cancelled order Gmail. The customer service rep hung up on me when I told them that.

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