I was quoted an "all in" price to effect my move from Australia to USA. All of a sudden, at the minute it comes for me to pay, I received an invoice for $2, 000 more than their quotation. On emailing their sales manager Shaun Perkins, he emails me back and says, well, we didn't allow for packing your wine and there has been an increase in shipping costs... lies. Absolute lies.
I had someone with me when I was quoted to ensure that what was said actually transpired. Thank goodness I did. I was quoted full packing as all movers do.
I would be extremely skeptical of any quote Grace Removals gave you and suggest you use someone else for your move.