Great Escapes Travel Club review: membership benefits

We have been members for the past 14 years and had been generally happy with them. A major benefit was the "escapedollars" that we were credited with following each vacation. Last year the company stopped applying or paying the escapedollars we had earned. The finally reimbursed us, but they have become completely unresponsive to our inquiries with regard to future policies.
The company shows the signs of one in serious financial trouble.