Hyundai Malaysia review: guarantee conditions 1

Waiting and waiting for a reply and yes we take any complaint seriously... ###.
wrote them 3 times.

Date: Tue, 13 Jan 2015 10:51:39 +0000
From: [protected]@hyundai.com.my
To: [protected]@hotmail.com
Subject: Acknowledgement, Your Case ID: [protected] [This email address is used for outgoing mail only]

Date: 13/01/2015
Dear Customer,

Thank you for contacting Hyundai-Sime Darby Motors Sdn. Bhd., we have received the feedback you have provided to us recently on the following:-
Case ID: [protected]
Case Subject : Guarantee
Case Details : I am rather angry that I was told that I have no more guarantee on this car, basically because I do not drive enough. My service record is as follows:
30/4/13 1000 km with odo at 518
06/1/14 5000 km with odo at 5323
06/1/15 10000 km with odo at 9786
If I had followed the instructions I should have serviced the car 4X during 2014, each time after only have driven 1000 km. It would have been a complete waste of oil and bad for the environment. I am often out of the country and therefore do not drive much in Penang. I think when I service the car with my small mileage every 5000 km with an official dealer this should be enough. Moreover with the small mileage there is also less change that I need replacement parts, an added advantage for Hyundai. Therefore please confirm that you reinstate my guarantee, as otherwise there will be no more Hyundai for me in future, and your dealer will loose a permanent service customer.
Thanks
John Pater
Hyundai-Sime Darby Motors Sdn. Bhd. takes your views very seriously and we're looking into your case right now. We will get back to you promptly. In the event you would like to contact us, please be reminded to always quote your case ID above.
Thank you,
Customer Care Centre
Hyundai-Sime Darby Motors Sdn. Bhd.
Sender: raihanj