We got trapped to this scam too recently. We got call from Imperial Majesty Cruise Line offering 3-day and 2-night cruise trip plus free hotel and car rental. We were asked to repay $298.00 as reservation fee on August 2, 2010 and reserved our trip from Dec 21-27, 2010. We booked airline tickets to Orlando in Oct and were so excited for our trip. We called the company today (Dec 11, 2010) to confirm the trip (phone number: [protected]), the lady who answered our call told us that our trip was canceled and then put us on hold forever. We called again, and another lady answered the call and told us that the schedule for the trip has been changed and we need to pay $99.00 each ($198.00 for two) to update our trip. We started suspicious on the trip and asked to talk to his manager. We were put on hold again forever. We called them the third time, and the lady Teresa answered our call. After she searched on their system, she told us that our trip is good and no change was needed. We were so happy and asked her to send the schedule to us. She promised to fax to us. She even left her phone extension to us [protected] ext: 4006). We waited for half an hour and did not receive the fax. We then called the fourth time and asked for Teresa. Jewell (ID 7535) answered the call and told us that Teresa was on the other line. We told him the fax, he told us that it took over 7 to 10 day for fax to reach us. We then asked him to confirm our trip, he said that our trip was reserved but no fixed date confirmed yet and we need to call back on Monday to set the date. We asked him the car rental and hotel reservation. He gave us the phone number to Alamo [protected]) and one for hotel Ramada Plaza Resort [protected]) and the reservation number. We called Alamo and hotel to check the reservation. Alamo told us that there is no reservation for us and they even said that they never heard of Imperial Majesty. The answer from the Resort was the same. We finally realized that the trip is totally a scam. We started search on the Internet for Imperial Majesty Cruise Line (http://www.imperialmajesty.com/contact.html) and found out that they stopped accepting reservation since March 2009.
It was too sad that we were trapped. We will appreciate it if someone can instruct us how to stop them from cheating other people and how to get our money back. Thanks. All Green
The complaint has been investigated and resolved to the customer’s satisfaction.