Insulet review: Faulty product... Unethical business

Do not buy this product. I had problems from day 1 with the cannula getting bent while inside me. No occlusion alarms sounded to warn me that anything was happening. When I called customer support the blame was always put on my technique. For crying out loud the cannula insertion is AUTOMATIC. I decided to play along. I wanted to return the product but I also wanted to give it a chance (beware because they only give you 30 days...what?). I had to arrange a face to face meeting with my area nurse/rep that would watch me prime the pump and insert the cannula. Guess what, I was doing it right. Go figure. But now they are saying it is too late to return the product since it's been more that 30 days. Their product is faulty and does not work, even marginally. The pump was supposed to make my life easier but I found that it was THE biggest hassle since being diagnosed 25 years ago. This is serious stuff. It is less hassle giving myself up to 6 injections daily! While on a pump you are ONLY receiving fast acting insulin, you have NO background insulin on board from something like Lantus. So when the pump malfunctions, and more importantly, doesn't sound an alarm letting you know something is wrong, your blood sugar is through the roof! I am not new to diabetes and I feel so lucky that I had some of the best diabetes education at my onset in 1985. I seriously think that my education is what kept me out of the emergency room when the pump would malfunction and I would have a 600 mg/dl blood sugar reading. I know how to act fast and take care of things while waiting to get in contact with my doctors office.

I do not recommend this product. It simply does not work reliably. And, Insulet's business ethic is questionable.