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I bought a tube of CELEBRITE SEXY TEETH whitener at $49.99 +$4.99 S/H. I was to get a mail rebate for the price of the product ($49.99) which I never got. In addition, I was enrolled in a wellness membership which I successfully cancelled. I just got charged for $99.99 from ionline.com from Colorado. After not recognizing the charge to my account from Ionline.com I googled it to find out that it is related to CELEBRITY SEXY TEETH. I am unable to to find a customer services link or phone numeber. This morning I was told by my bank that the charges are to post for them to pursue my complaint. I never had any issue with buying online before.
STAY AWAY FROM CELEBRITY SEXY THEETH and Ionline. THEY ARE CROOKS as reported on this site.
The complaint has been investigated and resolved to the customer’s satisfaction.
You were charged the $99 because when you bought their product you were automatically enrolled in a program to send more of the product every month or so. In order to cancel that you need to look closely at the email they send to you when they are shipping your order. They do not have a phone number but there is a form you can fill out to stop any additional charges. I am waiting to see if this works and if it does not I will simply cancel my debit card and request a new one with a new number.
I HAD A SIMILAR EXPIRENCE. ONLY, I WAS TOLD THAT I F I CLICKED ON THE BIG RED STAR, THAT I WOULD GET A DICOUNT OF 49. 99 AND THE BALANCE WOULD BE $00.00, AND SHIPPING WOULD BE FREE. AND THAT I COULD CANCEL THE MEMBERSHIP AT ANYTIMEI. I CLICKED THE RED STAR AND HIT CHECKOUT AND IT WAS A LIE . THE BALACE WAS $54.99. WHICH THEY IMMEDIATELY PUT A HOLD ON THE AMOUNT AT MY BANK. I DID SCUCESSFULLY CANCEL THE MEMBERSHIP AND WAS SENT A CONFIRMATOIN VIA E MAIL. I SENT THE PRODUCT, RIGHT BACK AND I AM AWAITING A CREDIT FROM THEM IN MY BANK . IT HAS BEEN ALMOST A MONTH NOW. I HAVE A PHONE # FOR THEM1-[protected] Patti Painter
My experience has been same but was not as lucky. I have been scammed for over $150 to date. After contacting my bank, Attorney Generals Office and BBB we hope to finally come to some resolution to these scam companies, ionline.com ane Wellness MD. THEY ARE A SCAM and inform anyone you may know not to fall into their trap. As they do not post their phone numbers here are several we have come up with [protected] OR [protected])...they do not provide unless you search and that takes time, effort and energy to do so. TELL EVERYONE YOU KNOW TO BEWARE! Hope you do not feel like the fool I do after falling for their sales pitch.
Sexy White Teeth Offer - THIS IS HOW TO CANCEL.
Product is no good; ordered & did NOT work at all. In addition; i was "automatically" enrolled into their 'VIP Rewards Program". That means I would be charged $99.99 every quarter for a 3 month supply of something that does NOT work.
How to get out of this. If it hasn't been 60 days since you ordered; you can cancel BEFORE you are charged. The best way of doing so is to CALL THEIR CUSTOMER SERVICE TELEPHONE #: Customer Support: [protected]
After 60 days from your initial "trial" offer; they will start billing you as an 'automatic vip rewards program member'; & send a 3 month supply to you. So if you've gotten another 99.99 charge; this is what has happened.
CALL THIS # TO CANCEL: ioNLINE Customer Support:
[protected] *** They only asked for name, zip code, & street address.
{You will not have any luck using the website they show for the cancellation form: http://ionlineorder.com/cancelvip.php)}