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I read about Startec, I found that I had the same situation. They charge me but I could not connect any call to over seas. They excused are because I have prepaid account, they can not refund the money I lost because their system has problem. I asked to refund the rest of my money, but the same excuse. I requested they take off my credit card information, they told me the same excuse, because I am prepaid customer, they can not respond to my request. The company is thief.
I checked them; they do not have marketing department as well as the technical department. This kind of company just is destroying the American companies reputation.
They are liar.
The complaint has been investigated and resolved to the customer’s satisfaction.
This company is one of the largest rip-off artists in the country. My problem with them started in late 2008 after watching their ad. I called and of course, they put me through the nicest sales people in the world. I opened the account and they convinced me to give them my debit/ credit card number so they can save me the hassle of sending my monthly payments.
Anyway, I saw the monthly payments being debited from account and although I did notice that they were kind of high, I have never doubted that I was being ripped off big time. I tried to look at the bills, but, purposely, the bills are not available on-line. In other words, you have to call the company, be placed on hold for ages until you get someone and then they will tell you some sort of balloony story and you sill don't receive your bill. Finally, I had a chance to look through my account and guess what: in a 12-month period, my usage was $751 and the total payments debited from my account was $1070. In the beginning, I thought it was a mistake but when I called, they said those were fees and I should have been aware of those fees. First of all, they have never mentioned such fees when I opened the account. Okay, let's say they did tell me about those fees, am I that insane to accept fees that are 42% as much as my bill? What kind of fees are these? Just to prove that I'm not creating this story, I asked them to email me all my bills, I have my bank statements, I have my usage statement and I have my common sense that no one in the U.S. will accept some unknown fees to be applied to his phone bill that are 42% as much as the usage. MY ONLY PROBLEM IS THAT I DID TRUST THEM WITH MY ACCOUNT AND NEVER CHECKED AFTER THEM BUT NOW I'M READY TO TAKE THEM TO SMALL CLAIMS COURT...
SO BE AWARE!