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the company has a very limited database of movies and most of these movies are old and second class productions. website promises to provide higher speed download compared to other sites which is completely untrue.
My 7 years son joined and subscribed without my knowledge, then realised it wasn't as good as he tought and called mummy for help.
I asked for a refund straight away, on the ground of not having authorised the transaction myself and not having download any movie yet: refund was denied because an attempted download was in the account history (download which anyway failed to complete (only went until 15%) due to very low speed or connection problem).
Is there any way to get this scam out of the internet? It's utterly despeakable, these kind of sites should not be allowed to operate or at least there should be a mandatory refund policy in place to protect genuine people-or kids!- from being ripped off so easily.
Best wishes, Fran
The complaint has been investigated and resolved to the customer’s satisfaction.
SCAM ARTISTS SUPREME! I signed up with MOVIE LUSH 3 years ago & they said they would not ever charge me unless I purchased a movie. I discovered all the movies were worse than D grade rubbish. They have been charging me EVERY month since then and my bank says they cannot cancel the debit order, and I have to get Movie Lush to cancel from their side. But they will not even acknowledge my emails! I'm in a different country & can't afford to phone them. My bank says the ONLY way to stop them is to cancel/close my bank account! So what I have been doing is empty my bank account before month end = their debit gets rejected. Sure it costs me a small fee. But now after doing that twice THEY HAVE CHANGED THEIR NAME TO MOVIE CRYSTAL! And also changed the date they debit on.. dong it beginning of month - so they have me over a barrel unless I close my bank account! FRAUDSTER ###!