The complaint has been investigated and resolved to the customer’s satisfaction.
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Unauthorized withdrawal from my bank account of $24.95. Same format posted to my account as the other unauthorized withdrawal from INT*IDPROTECT MNTR SVC.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
I also had an unauthorized withdrawal. One for $19.95 to MVQ*VALMAX and one for $23.95 to MVQ*TWENTY$PROPLUS. Impossible to cancel "membership".
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cyndyrael
Akeley, US
1 comments
cyndyrael
of Akeley, US
Aug 14, 200912:38 pm EDT
I also had a unauthorized withdraw of $19.95 that made my account go overdrawn so another $18.00. So all together a $37.95 charge to my account. How do I get this money back? Or is it gone? And what the hell is it? I don't want to be charged every month I need help Please! Cyndy
8/14/[protected]
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sbatt
US
1 comments
sbatt
of US
Aug 17, 200910:45 am EDT
I too was charged 24.95 without knowing what this was. When I searched the description I found this complaint board and also their website which allows you to cancel but does not provide a number where you can call and get your money back. A MAJOR SCAM! Does anyone know how to contact this company to get a refund on monies they never had authorization to remove? What other options do I have as a consumer to file a complaint?
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dook1*87
Mesa, US
2 comments
dook1*87
of Mesa, US
Aug 19, 20095:50 pm EDT
[protected] should be a number to this bs company
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dook1*87
Mesa, US
2 comments
dook1*87
of Mesa, US
Aug 19, 20096:02 pm EDT
Just call that number, stay on the line, DO NOT GIVE THEM YOUR CARD NUMBER AGAIN, and eventually you will be sent to a customer service person, and tell them you want to speak to a supervisor. Tell the supervisor that there was an unauthorized withdrawal from your account and you will get a refund and they shouldnt bother you anymore. Dont dial any of there menu options just wait on the line for less than a minute and you will be forwarded to a customer service rep
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cristiano89
US
1 comments
cristiano89
of US
Aug 27, 200912:54 pm EDT
The same thing happened to me today I was billed 24.95 on my account I tried to call and it didnt do anything. I saw this blog and waited on the phone like the person above me said and they refunded the money and it would take two business days. Do what dook1*87 says it worked. Thanks btw
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Crazyguy123
US
1 comments
Crazyguy123
of US
Aug 27, 20095:32 pm EDT
I had a charge from this company as well. I asked them why I was charged when i never heard of theyre company. I had made a ONE TIME purchase on intelious.com to find out some background info on a person. well these idots automatically enrolled me in theyre ### scam. I did speak with a person and he said that he will cancel the "membership" that i never signed up for and the money would be refunded in 2 business days. we'll see if that happens... its thursday afternoon... so i guess i'll be back on here on monday letting yall know. DONT give them you're email... dont give them any info at all... All he needed to find me in his system was my NAME.
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mhgal
New Castle, US
3 comments
mhgal
of New Castle, US
Aug 31, 20096:59 pm EDT
Hi Crazyguy 123 - I'm wondering how you did with the Intelius complaint. I just spent over two hours on the phone with several different people. Intelius said that they knew nothing about MVQ (which charged me twice for 19.95), but they are supposedly refunding it anyway (?), along with the 19.95 charge for something called AP924, which is another of their "third party" vendors.
Do make sure when you deal with them, you get a confirmation number. I first used the [protected] number. The woman there said they could only refund one payment. Then I called [protected]. I got a confirmation number, with them saying they would refund all three charges and cancel my 'membership'. I looked up the company on the Better Business Bureau web site - LOTS of complaints about this exact thing. They're about to get one more! Good luck!
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lloyd2571
Greensburg, US
1 comments
lloyd2571
of Greensburg, US
Sep 17, 20099:52 pm EDT
This company is a big scam! I got nailed for $24.95 saying that I took a trial period for their useless services. So if you want your money back call [protected] and wait on the phone (don't use any menu options) eventually or less than a minute someone will put you through to a supervisor (if you want to call them that, instead of a m-fer who stole your money without your consent) You should get a refund in 2 business days and they'll cancel your B.S. membership. So what ever you do don't let them keep your money!
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Pat666
Cumming, US
2 comments
Pat666
of Cumming, US
Sep 22, 20093:32 pm EDT
I have just noticed this on my holding and I have not made any purchases of this amount. I just dealt with a creditor and paid off the remaining balance on an AT&T bill and I am almost certain that the ### stole the number.
Here's how it appears on my account, if this helps anyone.
09/22/2009 TWENTY4PROPLUS $24.95
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Pat666
Cumming, US
2 comments
Pat666
of Cumming, US
Sep 22, 20098:43 pm EDT
I just posted above and figured out what's going on. My wife used a people search service earlier this month and they must have a checked box (which she must have not seen) and this authorizes them to sign you up for this service. As soon as I saw the amount, I called my bank and the bank called the company and I told them to cancel this bogus charge, and they did.
Hope this helps.
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cemcflc
Fort Lauderdale, US
1 comments
cemcflc
of Fort Lauderdale, US
Sep 23, 20093:27 pm EDT
If you are charged $24.95 and the following description appears on your bank statement "PURCHASE MVQ*TWENTY4PROPLUS", then call [protected]. Tell them you want to cancel your membership, get a refund of $24.95 (which you'll receive within 3-5 business days) and obtain a confirmation number. The confirmation number is VERY IMPORTANT, in case they don't remove the charges you'll have recourse later.
Be sure to file a complaint to the BBB. 1000's of complaints about this. They're about to get another!
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rockie44
US
1 comments
rockie44
of US
Sep 26, 20096:29 pm EDT
MVQ*TWENTY4PROPLUS yah, I type this in google, and got to this website. Went to their website, and put the (MVQ*TWENTY4PROPLUS) in 1st box and email in 2nd box, and the canceling went smooth, and got the e-mail to confirm it. Yes did lost the 2 months payment of $24.95, but glad it's over...I hope
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Heather Tammerino
clarksville, US
1 comments
Heather Tammerino
of clarksville, US
Oct 07, 200912:15 am EDT
This just happened to me today! I got charged of 24.99 from this MVQ. I can't afford this crap. How the hell did they get my account info?
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carol8
North Aurora, US
1 comments
carol8
of North Aurora, US
Oct 10, 20097:14 pm EDT
MVQ*TWENTY4PROPLUS just deducted $29.95 from my account. INTELIUS.com had a promotion that if you accept a trial membership in this MVQ*... plan, INTELIUS would provide services for 99cents . WELL, INTELIUS NEVER provided any service and I'm still stuck with the unauthorized withdrawal from my bank!
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Nina 24
Plumas Lake, US
1 comments
Nina 24
of Plumas Lake, US
Oct 13, 20094:35 pm EDT
My husband's account has been charged $1.00 every month since 4/18/08. I called and cancelled the membership on 10/1/2009. I just got off the phone with [protected]. I spoke to a woman named Tabitha ID# 700147. She seamed little defensive and would only tell me that the last charge to my husbands account would be refunded. She said she could not reveal when and how these charges began, but kept insisting that the last charge will be removed and she kept trying to end our conversation. I asked to speak to her supervisor. She transferred me to Keith ID# 154101 and he was quick to tell me that the charges began on 4/18/2008, and that they were authorized by my husband when he accepted the terms and conditions at spendonlife.com when he signed up to view a FREE Credit Report. I nice way to scam someone out of money. They would not speak to me any longer and told me to have my husband call. I told them they were scamming many people out of money, and they disagreed, saying "Its' in the terms and conditions". This is not over and we will fight this until all the money is refunded to our account.
Here is # 5 in the terms and conditions. The only way to view the credit reports is to click accept the terms and conditions. BAD IDEA!
5) In order to use the Sites and the Services, You must Provide the following information:
You must provide your debit or credit card payment information. Your debit or credit card will not be charged at the time you sign up for your free trial. However, if you do not cancel your free trial within the free trial period, you will charged at the monthly rate in effect at that time for the MCH Service for which you enrolled. Your debit or credit card will continue to be charged each month at the applicable monthly rate unless you cancel the Services. YOUR FREE TRIAL PERIOD IS MEASURED IN 24-HOUR DAYS. FOR EXAMPLE, IF YOU SIGN UP FOR A 7-DAY FREE TRIAL PERIOD AT 10:00 A.M. ON MARCH 1, 2010, YOUR FREE TRIAL PERIOD WILL EXPIRE AT 9:59 A.M. ON MARCH 8, 2010.
You may be required to provide your social security number and other personal information, such as previous addresses, employment, and other names, so that your identity can be verified in order to use some Services.
You must provide true, accurate and complete information about yourself as prompted by the applicable subscription form(s) and to promptly update your information if and when it changes. If you provide any information that is untrue, inaccurate, or incomplete, or we have reason to believe that such information is untrue, inaccurate, or incomplete, we reserve the right to terminate your subscription.
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james weatherly
sharpsburg , US
2 comments
james weatherly
of sharpsburg , US
Oct 16, 200911:17 am EDT
please cancel my membership
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james weatherly
sharpsburg , US
2 comments
james weatherly
of sharpsburg , US
Oct 16, 200911:22 am EDT
don;t
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Jiml30
US
1 comments
Jiml30
of US
Oct 30, 20096:23 pm EDT
I have seen a $24.95 charge and found this site. I had nothing to do with the company and find this very frustrating.
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gxb930
US
2 comments
gxb930
of US
Nov 05, 20093:54 pm EST
I as well have been charged $24.95 for the past 4 months. My bank, "Chase" says i have to cancel the membership before they can do anything? I told them that the number to call [protected] asks me for my credit card number. So I say yeah thats a great idea! Its already a fraudulent charge and I'm going to give out my credit card number!
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gxb930
US
2 comments
gxb930
of US
Nov 05, 20093:56 pm EST
Turns out when you use "free credit report.com" or other "free credit check" companies, you agree to the conditions regarding a monthly enrollment $24.95 to protect your credit. B/S. Read the fine print. Nothing is free!
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Intelius_Customer_Support
Bellevue, US
2 complaint
51 comments
Intelius_Customer_Support
of Bellevue, US
Nov 05, 20098:00 pm EST
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.
However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.
It sounds like you have also accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call [protected] Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.
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thebench
US
1 comments
thebench
of US
Nov 09, 20095:10 pm EST
The other day I got this $19.95 charge on my account from MVQ PRIVAC. I don't even know what it is. OK, I must have clicked on something but I certainly was not ordering anything and did not fill out any forms, questions, or receive a confirmation email. So just by clicking on something they ened up with my email address, home address, name and back account #. I called the number and cancelled my so called membership
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FXWD07
Alpharetta, US
1 comments
FXWD07
of Alpharetta, US
Nov 28, 200911:30 am EST
I followed the instructions and talked with a CS rep who cancelled membership and refunded one charge. I asked to be transferred to a supervisor who said she would refund one more (I had 5 for $24.95). I told her all five were unauthorized and she immediately said they would refund all 5. We'll see if the refund actually happens.
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MrsHarrisClass
US
1 comments
MrsHarrisClass
of US
Dec 07, 200912:50 pm EST
The number I called was [protected]. It is a phony membership into a security company. I cancelled it. Be CAREFUL when purchasing online. I recieved 3 mos back
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KIMBERLYANNJONES
Sadler, US
1 comments
KIMBERLYANNJONES
of Sadler, US
Dec 09, 20091:24 pm EST
I am also a victim of MQV Identity Check 24. If you call and cancel they still bill you and state that you signed up for 2 memberships and you only cancel one. It is a scam and I recommend that everyone who has had this happen to them report it, it is a crime. This is the website www.ic3.gov. See below for details:
The Internet Crime Complaint Center (IC3) is an alliance between the National
White Collar Crime Center (NW3C) and the Federal Bureau of Investigation (FBI).
IC3’s mission is to address crime committed over the Internet. For victims of Internet
crime, IC3 provides a convenient and easy way to alert authorities of a suspected violation. For law enforcement
and regulatory agencies, IC3 offers a central repository for complaints related to Internet crime, uses the
information to quantify patterns, and provides timely statistical data of current trends.
Features
• Provides a central point for Internet crime victims to report and to alert an appropriate agency
on-line at www.ic3.gov
• Collects, reviews, and refers Internet crime complaints to law enforcement agencies with
jurisdiction to aid in preventive and investigative efforts
• Identifies current crime trends over the Internet
Benefits
• Provides an analytical repository for Internet crime complaints
• Analyzes and refers all fraudulent activity identified on the Internet to the appropriate local,
state, or federal law enforcement authority
• Aids in the development of law enforcement training to address identified Internet crime problems
• Serves as the catalyst that allows law enforcement and regulatory agencies to network and
share data
• Potentially reduces the amount of economic loss by Internet crime throughout the United States
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penny slone
Westminster, US
3 comments
penny slone
of Westminster, US
Dec 11, 20099:37 am EST
unarthorized withdraw from checking
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penny slone
Westminster, US
3 comments
penny slone
of Westminster, US
Dec 11, 20099:40 am EST
unarthorized withdraw
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Ed Jansen
US
1 comments
Ed Jansen
of US
Dec 13, 20093:53 pm EST
Same thing happened to me. I wanted to look up a phone number for .95 cents. Next day I find 24.95 deducted from my account for some sort of i.d. protection. This is a total scam. Contacted my bank and trhey will file a discepancy report and credit my account. I Hope!
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angela1234
orlando, US
1 comments
angela1234
of orlando, US
Dec 19, 200911:46 am EST
I have been charged for the last two months and did not realize it. The customer service is not opened so I wil have to try on Monday. I also used Intellius so that must be how this happened.
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shoppingbbs
Lafayette, US
1 comments
shoppingbbs
of Lafayette, US
Jan 05, 20104:36 pm EST
MVQ*TWENTY4PROPLUS(Other) - I had 4 unauthorized transactions to my credit card account in the amunt of $24.95 each. I called chase (by credit card company) and they transferred me to 24 protect plus's phone number. The first rep only could reverse one transaction. I asked to speak to a supervisor - that individual agreed to reverse the next three. I asked for their direct phone number as Chase had transferred me and it is [protected] which is 24 protect plus's phone number. Will be monitoring the account to make sure the reversals go through. 24 protect plus did not attempt to argue that I authorized the transactions and very quickly agreed to reverse. Now let's hope they do!
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angelicgrl09
Wheeling, US
1 comments
angelicgrl09
of Wheeling, US
Jan 10, 20108:27 pm EST
i also got a charge on my account for 49.90 saying i signed up for something i have no idea what it is called twenty4proplus have i lost my money?
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BSCompanysNoMore!
Kensoha, US
2 comments
BSCompanysNoMore!
of Kensoha, US
Jan 11, 20101:47 pm EST
Along with everyone on this page was charged, however I was charged $99.80, I have never heard of the company. I originally called [protected](Intelius), which had no record of me in there system. That supervisor transferred me to MVQ TWENTY4PROPLUS. I spoke with them today and spoke with the dumbest representative ever. I requested to speak with a supervisor, she acted like she couldn't understand the words that were coming out of my mouth. I told her that she was a bogus company and I want a supervisor to give me a refund. She said she could only refund $24.95 and told her I don't think so! She continued to read from some script and she wasn't listening. I asked her to prove to me that I have a membership and why only 24.95 could be refunded. She claims that they've been trying to withdrawal money for the last 4months and funds were not there...BS! I asked her to confirm my email address, home address, phone number...she couldn't. She finally transferred me to her supervisor, he immediately told me that I would get a full refund with in 2 business days, I asked for a confirmation# and he gave me his name and his name and ID#. Marcus#19206 and asked him to verify is call back #, because if my refund is not processed I will be calling back directly to him. He told me that he didn't know the phone number by heart. I laughed and said how could you not you work there, so find it, and find it now. He came back with the same number I had [protected]. I just wanted to hear him say it.
I will post with an update.
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BSCompanysNoMore!
Kensoha, US
2 comments
BSCompanysNoMore!
of Kensoha, US
Jan 14, 20101:08 am EST
I wanted to give a update on my status. I got my $99.80 in exactly 2 business days! To everyone else who is going through this... be PERSISTENT! Don't let them get you!
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Theyaresostupid
US
1 comments
Theyaresostupid
of US
Jan 20, 201011:04 pm EST
LOLOLOL! This scam is so pathetic it is almost funny! Same story of how I found this bogus charge on my account. I waited and got a lady Margy #700169...it took her 5 minutes just to get my name spelled right and then her system went down and she said she had to put me on "hold"...when she finally got her system to "reboot" (riiiiight) she tried to justify what they did and I immediately called her out and told her that I had been to this site and the BBB site and that she was doing exactly what every previous post warned about...she immediately changed her tone and issued the refund of $24.95. She told me that I needed to read all of the fine print A to Z! I will check back in a couple days to see if I actually get my refund! Also, when I tried to use the [protected] it said that the number had been disconnected or changed. The [protected] number worked though. Remember to wait for the representative and don't give any info!
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cake7725
Homer Glen, US
1 comments
cake7725
of Homer Glen, US
Jan 29, 201011:13 am EST
My account was charged the money several days AFTER I cancelled my card. I just called and was on hold for fifteen minutes. Then I spoke to Estela #150028. She asked for credit account number and e-mail address, and thanks to a comment on this site I let her know that I will only be giving her my name because that's all she needs. She knew my address and tried to tell me all of the benefits to my membership and I said no, I just want my money back because I never signed up for this. She said it will return to my account within 3-5 business days. Has anyone actually received their money back? I'm worried that now they have access to my account and maybe I would be better off closing it...
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Sherry637747
US
1 comments
Sherry637747
of US
Feb 08, 201011:52 am EST
Twenty4proplus is a huge scam. I have no idea how they got my card number, and my bank is making an investigation and says I have to shut down my whole credit CARD NUMBER AND START WITH A NEW CARD. this is the only way. I will never accept any offers on the computer...they ARE ALWAYS TOO GOOD TO BE TRUE!
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THRASHERDUDE
Alvin, US
1 comments
THRASHERDUDE
of Alvin, US
Feb 08, 20104:37 pm EST
It is coming from people searches do not do people searches with Intelius or any other persons search at all. If you want a refund you will need to file a police report and show your bank or credit union so they can refund your money and overdraft fees if you have any.
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muttley's mom
Manlius, US
1 comments
muttley's mom
of Manlius, US
May 26, 201010:44 am EDT
I just called. I didn't realized I had been billed since NOV of 2009! Seven months! At first they just offered a cancellation, but I told them I wanted to speak to a supervisor. They connected me to one and she "said" she would refund all seven months @ 24.95 and it should show up in my bank account within 2 business days. She gave me a confirmation #. I do have to say she was very nice and professional and didn't give me a hard time. Hopefully the refund will actually happen. But what a hassle. Glad I found this website so I knew who to call. Thanks!
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Sherryjean
Carthage, US
1 comments
Sherryjean
of Carthage, US
Aug 02, 20122:12 pm EDT
Ok I've got you all beat! I have several automatic transactions that come out of my check each month. It usually says something like recurring card transaction. Well this month's statement had one off my itself, for 34.95. (with a toll free number beside it [protected]) So I called to see what it was. Much to my surprise, it was Intell, etc. like above. I asked how long they had been taking this out of my account and she said since 9/2009. This is Aug 2, 2012.( I'm an idiot! ) I said, I did not authorize any of those. She said, we can take the July 34.95 off. I said, what about the others, that you were not authorized to do. She said I'm sorry but that is all I can do. I asked to speak to her supervisor and she said she was the only one there at that time! BULL! In case you haven't had time or didn't care to, this amount adds up to $1208.30. I NEED HELP...BAD! THIS IS CRAZY! Boy will I watch my monthly statements from now on. I told the woman I was turning this over to our attorney. She even told me the email address this was associated with. Never heard of it! This has to be where I ordered some flowers or something online. How else could they have got my bank card info? Anyway if you guys have any BRIGHT ideas let me know. Thanks. Sherry
I also had an unauthorized withdrawal. One for $19.95 to MVQ*VALMAX and one for $23.95 to MVQ*TWENTY$PROPLUS. Impossible to cancel "membership".
I also had a unauthorized withdraw of $19.95 that made my account go overdrawn so another $18.00. So all together a $37.95 charge to my account. How do I get this money back? Or is it gone? And what the hell is it? I don't want to be charged every month I need help Please! Cyndy
8/14/[protected]
I too was charged 24.95 without knowing what this was. When I searched the description I found this complaint board and also their website which allows you to cancel but does not provide a number where you can call and get your money back. A MAJOR SCAM! Does anyone know how to contact this company to get a refund on monies they never had authorization to remove? What other options do I have as a consumer to file a complaint?
[protected] should be a number to this bs company
Just call that number, stay on the line, DO NOT GIVE THEM YOUR CARD NUMBER AGAIN, and eventually you will be sent to a customer service person, and tell them you want to speak to a supervisor. Tell the supervisor that there was an unauthorized withdrawal from your account and you will get a refund and they shouldnt bother you anymore. Dont dial any of there menu options just wait on the line for less than a minute and you will be forwarded to a customer service rep
The same thing happened to me today I was billed 24.95 on my account I tried to call and it didnt do anything. I saw this blog and waited on the phone like the person above me said and they refunded the money and it would take two business days. Do what dook1*87 says it worked. Thanks btw
I had a charge from this company as well. I asked them why I was charged when i never heard of theyre company. I had made a ONE TIME purchase on intelious.com to find out some background info on a person. well these idots automatically enrolled me in theyre ### scam. I did speak with a person and he said that he will cancel the "membership" that i never signed up for and the money would be refunded in 2 business days. we'll see if that happens... its thursday afternoon... so i guess i'll be back on here on monday letting yall know. DONT give them you're email... dont give them any info at all... All he needed to find me in his system was my NAME.
Hi Crazyguy 123 - I'm wondering how you did with the Intelius complaint. I just spent over two hours on the phone with several different people. Intelius said that they knew nothing about MVQ (which charged me twice for 19.95), but they are supposedly refunding it anyway (?), along with the 19.95 charge for something called AP924, which is another of their "third party" vendors.
Do make sure when you deal with them, you get a confirmation number. I first used the [protected] number. The woman there said they could only refund one payment. Then I called [protected]. I got a confirmation number, with them saying they would refund all three charges and cancel my 'membership'. I looked up the company on the Better Business Bureau web site - LOTS of complaints about this exact thing. They're about to get one more! Good luck!
This company is a big scam! I got nailed for $24.95 saying that I took a trial period for their useless services. So if you want your money back call [protected] and wait on the phone (don't use any menu options) eventually or less than a minute someone will put you through to a supervisor (if you want to call them that, instead of a m-fer who stole your money without your consent) You should get a refund in 2 business days and they'll cancel your B.S. membership. So what ever you do don't let them keep your money!
I have just noticed this on my holding and I have not made any purchases of this amount. I just dealt with a creditor and paid off the remaining balance on an AT&T bill and I am almost certain that the ### stole the number.
Here's how it appears on my account, if this helps anyone.
09/22/2009 TWENTY4PROPLUS $24.95
I just posted above and figured out what's going on. My wife used a people search service earlier this month and they must have a checked box (which she must have not seen) and this authorizes them to sign you up for this service. As soon as I saw the amount, I called my bank and the bank called the company and I told them to cancel this bogus charge, and they did.
Hope this helps.
If you are charged $24.95 and the following description appears on your bank statement "PURCHASE MVQ*TWENTY4PROPLUS", then call [protected]. Tell them you want to cancel your membership, get a refund of $24.95 (which you'll receive within 3-5 business days) and obtain a confirmation number. The confirmation number is VERY IMPORTANT, in case they don't remove the charges you'll have recourse later.
Be sure to file a complaint to the BBB. 1000's of complaints about this. They're about to get another!
MVQ*TWENTY4PROPLUS yah, I type this in google, and got to this website. Went to their website, and put the (MVQ*TWENTY4PROPLUS) in 1st box and email in 2nd box, and the canceling went smooth, and got the e-mail to confirm it. Yes did lost the 2 months payment of $24.95, but glad it's over...I hope
This just happened to me today! I got charged of 24.99 from this MVQ. I can't afford this crap. How the hell did they get my account info?
MVQ*TWENTY4PROPLUS just deducted $29.95 from my account. INTELIUS.com had a promotion that if you accept a trial membership in this MVQ*... plan, INTELIUS would provide services for 99cents . WELL, INTELIUS NEVER provided any service and I'm still stuck with the unauthorized withdrawal from my bank!
My husband's account has been charged $1.00 every month since 4/18/08. I called and cancelled the membership on 10/1/2009. I just got off the phone with [protected]. I spoke to a woman named Tabitha ID# 700147. She seamed little defensive and would only tell me that the last charge to my husbands account would be refunded. She said she could not reveal when and how these charges began, but kept insisting that the last charge will be removed and she kept trying to end our conversation. I asked to speak to her supervisor. She transferred me to Keith ID# 154101 and he was quick to tell me that the charges began on 4/18/2008, and that they were authorized by my husband when he accepted the terms and conditions at spendonlife.com when he signed up to view a FREE Credit Report. I nice way to scam someone out of money. They would not speak to me any longer and told me to have my husband call. I told them they were scamming many people out of money, and they disagreed, saying "Its' in the terms and conditions". This is not over and we will fight this until all the money is refunded to our account.
Here is # 5 in the terms and conditions. The only way to view the credit reports is to click accept the terms and conditions. BAD IDEA!
5) In order to use the Sites and the Services, You must Provide the following information:
You must provide your debit or credit card payment information. Your debit or credit card will not be charged at the time you sign up for your free trial. However, if you do not cancel your free trial within the free trial period, you will charged at the monthly rate in effect at that time for the MCH Service for which you enrolled. Your debit or credit card will continue to be charged each month at the applicable monthly rate unless you cancel the Services. YOUR FREE TRIAL PERIOD IS MEASURED IN 24-HOUR DAYS. FOR EXAMPLE, IF YOU SIGN UP FOR A 7-DAY FREE TRIAL PERIOD AT 10:00 A.M. ON MARCH 1, 2010, YOUR FREE TRIAL PERIOD WILL EXPIRE AT 9:59 A.M. ON MARCH 8, 2010.
You may be required to provide your social security number and other personal information, such as previous addresses, employment, and other names, so that your identity can be verified in order to use some Services.
You must provide true, accurate and complete information about yourself as prompted by the applicable subscription form(s) and to promptly update your information if and when it changes. If you provide any information that is untrue, inaccurate, or incomplete, or we have reason to believe that such information is untrue, inaccurate, or incomplete, we reserve the right to terminate your subscription.
please cancel my membership
don;t
I have seen a $24.95 charge and found this site. I had nothing to do with the company and find this very frustrating.
I as well have been charged $24.95 for the past 4 months. My bank, "Chase" says i have to cancel the membership before they can do anything? I told them that the number to call [protected] asks me for my credit card number. So I say yeah thats a great idea! Its already a fraudulent charge and I'm going to give out my credit card number!
Turns out when you use "free credit report.com" or other "free credit check" companies, you agree to the conditions regarding a monthly enrollment $24.95 to protect your credit. B/S. Read the fine print. Nothing is free!
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.
However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.
It sounds like you have also accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call [protected] Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.
The other day I got this $19.95 charge on my account from MVQ PRIVAC. I don't even know what it is. OK, I must have clicked on something but I certainly was not ordering anything and did not fill out any forms, questions, or receive a confirmation email. So just by clicking on something they ened up with my email address, home address, name and back account #. I called the number and cancelled my so called membership
I followed the instructions and talked with a CS rep who cancelled membership and refunded one charge. I asked to be transferred to a supervisor who said she would refund one more (I had 5 for $24.95). I told her all five were unauthorized and she immediately said they would refund all 5. We'll see if the refund actually happens.
The number I called was [protected]. It is a phony membership into a security company. I cancelled it. Be CAREFUL when purchasing online. I recieved 3 mos back
I am also a victim of MQV Identity Check 24. If you call and cancel they still bill you and state that you signed up for 2 memberships and you only cancel one. It is a scam and I recommend that everyone who has had this happen to them report it, it is a crime. This is the website www.ic3.gov. See below for details:
The Internet Crime Complaint Center (IC3) is an alliance between the National
White Collar Crime Center (NW3C) and the Federal Bureau of Investigation (FBI).
IC3’s mission is to address crime committed over the Internet. For victims of Internet
crime, IC3 provides a convenient and easy way to alert authorities of a suspected violation. For law enforcement
and regulatory agencies, IC3 offers a central repository for complaints related to Internet crime, uses the
information to quantify patterns, and provides timely statistical data of current trends.
Features
• Provides a central point for Internet crime victims to report and to alert an appropriate agency
on-line at www.ic3.gov
• Collects, reviews, and refers Internet crime complaints to law enforcement agencies with
jurisdiction to aid in preventive and investigative efforts
• Identifies current crime trends over the Internet
Benefits
• Provides an analytical repository for Internet crime complaints
• Analyzes and refers all fraudulent activity identified on the Internet to the appropriate local,
state, or federal law enforcement authority
• Aids in the development of law enforcement training to address identified Internet crime problems
• Serves as the catalyst that allows law enforcement and regulatory agencies to network and
share data
• Potentially reduces the amount of economic loss by Internet crime throughout the United States
unarthorized withdraw from checking
unarthorized withdraw
Same thing happened to me. I wanted to look up a phone number for .95 cents. Next day I find 24.95 deducted from my account for some sort of i.d. protection. This is a total scam. Contacted my bank and trhey will file a discepancy report and credit my account. I Hope!
I have been charged for the last two months and did not realize it. The customer service is not opened so I wil have to try on Monday. I also used Intellius so that must be how this happened.
MVQ*TWENTY4PROPLUS(Other) - I had 4 unauthorized transactions to my credit card account in the amunt of $24.95 each. I called chase (by credit card company) and they transferred me to 24 protect plus's phone number. The first rep only could reverse one transaction. I asked to speak to a supervisor - that individual agreed to reverse the next three. I asked for their direct phone number as Chase had transferred me and it is [protected] which is 24 protect plus's phone number. Will be monitoring the account to make sure the reversals go through. 24 protect plus did not attempt to argue that I authorized the transactions and very quickly agreed to reverse. Now let's hope they do!
i also got a charge on my account for 49.90 saying i signed up for something i have no idea what it is called twenty4proplus have i lost my money?
Along with everyone on this page was charged, however I was charged $99.80, I have never heard of the company. I originally called [protected](Intelius), which had no record of me in there system. That supervisor transferred me to MVQ TWENTY4PROPLUS. I spoke with them today and spoke with the dumbest representative ever. I requested to speak with a supervisor, she acted like she couldn't understand the words that were coming out of my mouth. I told her that she was a bogus company and I want a supervisor to give me a refund. She said she could only refund $24.95 and told her I don't think so! She continued to read from some script and she wasn't listening. I asked her to prove to me that I have a membership and why only 24.95 could be refunded. She claims that they've been trying to withdrawal money for the last 4months and funds were not there...BS! I asked her to confirm my email address, home address, phone number...she couldn't. She finally transferred me to her supervisor, he immediately told me that I would get a full refund with in 2 business days, I asked for a confirmation# and he gave me his name and his name and ID#. Marcus#19206 and asked him to verify is call back #, because if my refund is not processed I will be calling back directly to him. He told me that he didn't know the phone number by heart. I laughed and said how could you not you work there, so find it, and find it now. He came back with the same number I had [protected]. I just wanted to hear him say it.
I will post with an update.
I wanted to give a update on my status. I got my $99.80 in exactly 2 business days! To everyone else who is going through this... be PERSISTENT! Don't let them get you!
LOLOLOL! This scam is so pathetic it is almost funny! Same story of how I found this bogus charge on my account. I waited and got a lady Margy #700169...it took her 5 minutes just to get my name spelled right and then her system went down and she said she had to put me on "hold"...when she finally got her system to "reboot" (riiiiight) she tried to justify what they did and I immediately called her out and told her that I had been to this site and the BBB site and that she was doing exactly what every previous post warned about...she immediately changed her tone and issued the refund of $24.95. She told me that I needed to read all of the fine print A to Z! I will check back in a couple days to see if I actually get my refund! Also, when I tried to use the [protected] it said that the number had been disconnected or changed. The [protected] number worked though. Remember to wait for the representative and don't give any info!
My account was charged the money several days AFTER I cancelled my card. I just called and was on hold for fifteen minutes. Then I spoke to Estela #150028. She asked for credit account number and e-mail address, and thanks to a comment on this site I let her know that I will only be giving her my name because that's all she needs. She knew my address and tried to tell me all of the benefits to my membership and I said no, I just want my money back because I never signed up for this. She said it will return to my account within 3-5 business days. Has anyone actually received their money back? I'm worried that now they have access to my account and maybe I would be better off closing it...
Twenty4proplus is a huge scam. I have no idea how they got my card number, and my bank is making an investigation and says I have to shut down my whole credit CARD NUMBER AND START WITH A NEW CARD. this is the only way. I will never accept any offers on the computer...they ARE ALWAYS TOO GOOD TO BE TRUE!
It is coming from people searches do not do people searches with Intelius or any other persons search at all. If you want a refund you will need to file a police report and show your bank or credit union so they can refund your money and overdraft fees if you have any.
I just called. I didn't realized I had been billed since NOV of 2009! Seven months! At first they just offered a cancellation, but I told them I wanted to speak to a supervisor. They connected me to one and she "said" she would refund all seven months @ 24.95 and it should show up in my bank account within 2 business days. She gave me a confirmation #. I do have to say she was very nice and professional and didn't give me a hard time. Hopefully the refund will actually happen. But what a hassle. Glad I found this website so I knew who to call. Thanks!
Ok I've got you all beat! I have several automatic transactions that come out of my check each month. It usually says something like recurring card transaction. Well this month's statement had one off my itself, for 34.95. (with a toll free number beside it [protected]) So I called to see what it was. Much to my surprise, it was Intell, etc. like above. I asked how long they had been taking this out of my account and she said since 9/2009. This is Aug 2, 2012.( I'm an idiot! ) I said, I did not authorize any of those. She said, we can take the July 34.95 off. I said, what about the others, that you were not authorized to do. She said I'm sorry but that is all I can do. I asked to speak to her supervisor and she said she was the only one there at that time! BULL! In case you haven't had time or didn't care to, this amount adds up to $1208.30. I NEED HELP...BAD! THIS IS CRAZY! Boy will I watch my monthly statements from now on. I told the woman I was turning this over to our attorney. She even told me the email address this was associated with. Never heard of it! This has to be where I ordered some flowers or something online. How else could they have got my bank card info? Anyway if you guys have any BRIGHT ideas let me know. Thanks. Sherry