I purchased a used left HID headlight for 2014 Cadillac SRX for a salvage vehicle being repaired. It took longer than I thought to get back from body shop but when I did get it back I installed the headlight and the led lights didn't work. I sent a message to OEMassive and got an e-mail from a lady saying it was to late to be returned but would get with upper management to get exception an contact me within 3 business days. I waited 5 business days then called them at [protected] and spoke to Stacy and she told me she could do nothing for me since it was a used return they sold to me and they had limited supply. I took that to mean they sent me a defective light and I was stuck with it. It was about 63days from purchase date with 60 days return. I needed a headlight so I purchased one from another seller.
Desired outcome: Refund of purchase price of $227.25