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My elderly Mother opened an account with ONPOINT CREDIT UNION. They added her friend as a Power of Attorney. They did not set up the account correctly. They put her friend as a co-owner of the account. My Mother passed away. They told me that my Mother's money would not pass on to my sister and I. They refused to find the original signature card and legal paperwork that gave my Mother's friend original authority to be added to my Mother's account. They still have not turned over Mother's money to the estate. They refuse to pay on a life insurance policy and hand over the money. Her friend refuses to hand over the money to the estate. My Mother's money will probably end up in the Phillipines where her friend has a favority charity.
The complaint has been investigated and resolved to the customer’s satisfaction.
That is very unfortunate, it sounds almost as if there was lack of knowledge or training on the behalf of the employee whom you dealt with. Was it the Beaverton branch by chance? I would get an attorney if I were you, sorry for your loss.
I was told today that they closed an account I opened in 2013 for inactivity. They said they charge a $5/month inactivity fee, then it drains the account and then they can close it after a year and send your money to the state? How is this not illegal? Never use this company. I said "so if my little old grandma didn't use her account for awhile you could just send her money to the state for inactivity?" He answered "Yes." Unreal.