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Pentagon Federal Credit Union

Pentagon Federal Credit Union review: death escrow operations

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3:29 pm EDT
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My husband died Dec 15, 2012 and to close the account associated with him I had to wait until his company paid for his final leave balance, etc. Even though I was on his accounts, I went to court and was appointed his executor. Now PFCU has decided that before they will close out his accounts and move the money to my accounts they need to go back to his former company to ensure that the funds were actually his. That is not the purpose of the credit union, that is the responsibility of his probate lawyers and myself. They are denying me access to funds that are legally mine. Seniors be aware that PFCU will hold everything up illegally.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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