PosterPass.com review: deceptive business practices 184

I also am getting screwed right as we speek! I am fileing a complaint with the attorny generals office about fraud

My daughter ordered 4 posters on a credit card for $8.00. She received 2 shipments a week apart. We received our credit card statement showing two charges made to it - one for $34 on April 14 and another for $48 on April 18. My daughter called PosterPass to cancel her "membership" and told them she'd return the second shipment. PosterPass said the membership was in the terms and conditions, but she was not aware of them. I looked at their website yesterday and made a nasty phone call to "Nate" at PosterPass. I contacted the Federal Trade Commission about this website and their fraudulent practices and have asked our credit card company to dispute the charges. We have also cancelled our credit card to stop charges. Interestingly, PosterPass changed their "Details and Terms" yesterday afternoon to show their exorbitant charges.

customerservice@posterpass.com I got this email address from a comfirmation email from posterpass.

This is a huge scam. There was nothing said about getting additional posters or the charge. I have reported you to the BBB and cancelled my ATM card.

I saw 4 poster for . 2.oo I got charged with 39.00 the first time. Second time 48.00 and 3rd time 48.00 the second and third time was only two posters each and i did not order them. I called to cancel the lady said she could cancel but i had posters in the mail they would cancel after those. i said i didn't order any. They took me for 135.00. After i cancel they must have sent my account information to PL INC phone number [protected] which you get is a recording and no one calls you back. I had 48.00 taken recently out of my account from them when you call it says hit 2 forposter pass. they have 4 other companies they deal with.
Betty Janssen fargo north dakota funbetty2006@yahoo.com

I agree completely. I cancelled my membership. I was shipped 4 posters also, and before ever receiving what was supposed to be my monthly posters I was charged
also the $44.00 and had not even received the next two posters. I am still waiting for a full refund. These people need to be closed down.

I have received 4 boxes of 4 posters, exactly the same, arriving a week apart. I will check my bank account soon, call them up as I had a suspicion of deceit.

Just ordered 3 posters for .99 each. Was charged $34.00 for the 3 and sent 3 more at the same time for another charge of $39.00! Not once did i see anything about sending more posters or that insane price! I ordered them because they were only .99, taken off my child support debit card! I live on practically nothing and have 4 kids to support. I am so fricking angry, how dare these people rip everyone off and get away with it.

I ordered four (4) posters from PosterPass.com, and they first billedme $29.90 and each week for the next three weeks they billed me at $32.90 each time. So when I am supposed to pay $ 8.00, I paid $ 128.60. The greater scam to add to this, is when I would have collected a total of 16 posters, I only received 12 posters.
They are unreachable for verification. I had to instruct my credit card host to block future payments from this company, and they still told me that it is not that easy to do so.
I ADVISE EVERYONE...DO NOT MAKE THE MISTAKE THAT I AND OTHERS DID!

I have had the same problems as so many of you except I am being billed from two companies posterpass.com and homeartsdirect.com and they both bill me everyother week. I cannot seem to ever contact them. I have tried writing letters and calling with no luck. I have sent back every poster that i received except for the first 4 that I ordered. I cannot find an email address for them either. I tried logging onto "my account" but low and behold they have no account for me so how can they keep billing me. Seems like you can only be billed from someone you have an account with. Any suggestions!

I too was taken in. I ordered 4 posters for $8.00 and was sent 3 posters and charged $39.90. Less than a week later I received my 4th poster along with 2 others I did not order and was charged another $39.90. Of course this being Saturday, they are not open, so I have to wait 2 more days to call them. There was nothing in the add that mentioned any kind of club or having to order more posters. I am contacting the BBB right after sending this complaint. I am also getting a new ATM card so this can't happen again. fJudging by the compaints, this company shoud be out of business.

I was also scammed. I was recently charged $33.96 for 4 posters. When I contacted customer service, the gentleman explained that the extra charges were because of shipping. This would come to over $6 for EACH POSTER. I asked him to cancel my "account" which I was not aware I had created. He sent me a cancellation email and I will still be charged for the posters. I told him that I would let everyone I know that this is a terrible company to purchase from.

AAAAAHHHHHHHHHHH! I contacted Posterpass again because another charge was added to my credit card, this time for $39. I have not received any shipment and now they have charged me over $70. The salesman said that he would refund the money when I send the merchandise back. This is pretty difficult to do when I haven't gotten any merchandise to send back.

I was shocked when my checking account was overdrawn because of POSTERPASS! How can they still take my money! And, notice, not 2$, - 33! Does anybody know how can I stop it? Pleeaaase!

the same exact thing happened to me-first i paid the 25 for 5 then they charged and extra 39.80-has anyone contacted the bbb yet?

The very same thing happened to me as April. I was suckered into the 5 or 25$. I'll never shop a website again with out looking it up first. I was charged 39$, which sent my account into the negatives. I am calling Poser Pass on Monday to demand they take the poser back AND refund my money. I will try to get back to you with the results...

Ordered "introductory posters" for 25.00 on 9/10/08. Made a mistake not looking into the company prior to ordering. 9/15/08 cancelled by phone with "Angelina" as soon as I noted others' complaints on web. 9/16/08 a charge for 38.90 posted to credit card which I noticed on 9/17/08 after posterpass.com customer service was closed. Phoned again 9/18/08 and was told that "your post office has your order sitting on the shelf, " and "Your first order (secondary to the actual first order, or “introductory” order) was sent on 9/14/08 the day before you cancelled." Hogwash, of course. Post office does not hold my mail on the shelf (especially since the original order was made 9/10/08 and supposedly was being held by post office at least as early as 9/14/08 (a rather remarkable response time for both mail and company that ships "usually within 10 days.")

Phoning them gets nowhere basically, other than "we will refund for any returned posters." Clearly this company prefers to risk customer hostility rather than give up their obvious deceptive marketing.

I have filed a complaint with the Federal Trade Commission. Advise others here to do the same for documentation purposes if for nothing else. (https://www.ftccomplaintassistant.gov/)

I was only a memeber for 2 weeks and they shipped 4 shipments are 39.80 already. Also charged a 39.80 fee on top of the original "deal" of 5 posters for $5 each. Just canceled and sending back all shipments, they say they will refund when they receive.

This company is ridiculous. They have this offer for 4 posters for $2.00 each, plus shipping and handling. Who on god's green earth would ever think that shipping fees would be $26.00? They charged my card $33.96 for 4 posters. Why would I ever pay that much for 4 meesly posters. I called them, and surprise! They say if you put return to sender. it can take 4 weeks to get your refund. So to get it quicker, I have to spend more of my money to mail it directly to them. I'm curious to see if it will cost me $26.00.

I am real pissed off about this posterpass.com. I agreed to a one time purchase of 5 posters for $1 apiece. For whatever reason, after the first five posters, they sent me another two posters. Tonight, I see on the website that the initial purchase has free shipping and handling, but the posters would cost $25. I was never told of this when doing my purchase. I also apparently have signed up for a membership unknowingly. They never even sent me an e-mail or anyting saying I had a membership. On my debit card, I was charged $25.oo, 39.80, 39.80, 0.80, 25.00, and 39.80. I only purchased the initial posters 2 weeks ago, and have only received a total of 7 posters, yet I keep getting charged. It's ridiculous.

I ordered 4 posters and I received 4 posters one day and then 2 days later received 2 more posters. I ordered the ones that were advertised 4 for $2.00 each. I love the fact that the word each is very small and easy to miss, but that was okay. The worst part was when I realized that they charged me $33.96 and then $39.80 and then $39.80 along with some international ATM fees of $1.19 and $1.02. Funny I didn't think it was international from Illinois to North Carolina. And when I called about it I was told that they would reimburse me only the one fee of $39.80. Awful expensive posters that aren't even framed. Believe me I also called the bank.

I ordered 4 posters and I received 4 posters one day and then 2 days later received 2 more posters I did not order. I ordered the ones that were advertised 4 for $2.00 each. I love the fact that the word, each, is very small and easy to miss, but that was okay. The worst part was when I realized that they charged me $33.96 and then $39.80 4 days later and then $39.80 again 3 days later along with some international ATM fees of $1.19 and $1.02. Funny I didn't think it was international from Illinois to North Carolina. And when I called about it I was told that they would reimburse me only the one fee of $39.80. Awful expensive posters that aren't even framed. Believe me I also called the bank.

if you want to get a refund from these thieves, here's some good info:

their corporate telephone number is: [protected]

their warehouse number is: [protected]

the customer service manager's name is Rebecca.

the vice president's name is Eric.

what may be the most helpful info of all:

they get their posters from Pyramid America (http://www.pyramidamerica.com/)

and they get their coffee from European Roasterie (http://76.164.129.95/ProductCart/pc/home.asp)

if you make a complaint to their suppliers then perhaps that will get some real results.

hope this helps.

I am very sorry for any troubles you may have had with our company, Poster Pass. Be assured that at Poster Pass our goal is 100% customer satisfaction. Please call to speak to a customer service representative at [protected] so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably provide refunds, return shipping information and anything else that will make your experience with our company more satisfactory. For further clarification, please see our details and terms at https://www.posterpass.com/TC.php?brand=Posterpass&ver=3&freeShip=1&interest=5For5.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@posterpass.com

I am very sorry for any troubles you may have had with our company, Poster Pass. Be assured that at Poster Pass our goal is 100% customer satisfaction. Please call to speak to a customer service representative at [protected] so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably provide refunds, return shipping information and anything else that will make your experience with our company more satisfactory. For further clarification, please see our details and terms at https://www.posterpass.com/TC.php?brand=Posterpass&ver=3&freeShip=1&interest=5For5.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@posterpass.com

Same deal, I ordered 4 posters for 2 dollars a piece. That equals 8 dollars. I have ordered many things off the internet, even car parts and know how shipping and handling works for different things. 4 posters weighs maybe a couple pounds at the very most. All 4 posters came in 1 box but they charged me 6 dollars a piece for them. So the purchase of 4 posters at two dollars a piece ( 8 dollars ) turned into almost 40 dollars. Then not even a week later they send me another shipment and debit my account another 40 dollars. In less than a week my account had been debited 80 dollars for 4 posters that were supposed to be 2 bucks a piece. THis is the most decepting immoral unethical business i have ever done business with. I hope these people get thrown in the slammer for their horrible practices.

I returned there posters about a weak ago and still haven't recieved a refund yet. The box was never even opened. I also thought that the posters were only going to be $2.00 each and ended up getting charged $33.96 for them. I don't agree with there decieving people like that and then getting there product back and not refunding the money they took from me.

I am very sorry for any troubles you may have had with our company, Poster Pass. Be assured that at Poster Pass our goal is 100% customer satisfaction. Please call to speak to a customer service representative at [protected] so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably provide refunds, return shipping information and anything else that will make your experience with our company more satisfactory. For further clarification, please see our details and terms at https://www.posterpass.com/TC.php?brand=Posterpass&ver=3&freeShip=1&interest=5For5.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@posterpass.com
jberman@homeartsdirect.com

I am extremely sorry for the troubles you have experienced with our company, Poster Pass. Be assured that at Poster Pass our goal is 100% customer satisfaction. Please call to speak to a customer service representative at [protected] so that we may swiftly rectify this situation. If you must call after 6 pm, please leave a message and we will return your call first thing in the morning. If you are unsatisfied with the frequency of your order, we will reasonably provide refunds, return shipping information and anything else that will make your experience more satisfactory.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@posterpass.com
jberman@homeartsdirect.com

I am in shock I was charged over 100.00 in 3 weeks, my posters were not 2 dollars like I thought they would be. I am trying to resolve this shoddy business but I am out a lot of money.

They took my credit card info. Did not honor selection of posters.

heres what you do guys and gals...they charged me 40 dollars and 33 dollars. the minute i received the firs set of posters i called, canmceled my account and told them i was sending the box back. they said once they received it they would refund me. HERES THE TRICK----send it with a delivery confirmation.!

the post office delivered the package on the 6th, and when i called on the 11th they tried to tell me that they had not received them. I politely told them that i had confirmation from the post office that they had received them, and they QUICKLY refunded me all the charges. You have to have solid proof with these people or they will screw you. CALL them and write everything down, including the name of who you talk to. GET delivery confirmation on anything you send back to them, and call right away, cancel your account, a nd save the email they send you with confirmation! it is a bit of a pain, but the money you have to spend is worth not getting screwed anymore!

Dear Michael,

I apologize for any problems you have encountered with Poster Pass. Our customer service representatives are trained to be courteous and helpful. If you need any further assistance, please call [protected] and a representative would be happy to help you. For further clarification, please see our details and terms at https://www.posterpass.com/TC.php?brand=Posterpass&ver=3&freeShip=1&interest=5For5.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@posterpass.com

Dear Bill,

I apologize for the trouble you have had with my company, Poster Pass. Please call [protected] immediately, and a customer service representative would be happy to assist you. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably terminate your membership and provide refunds. To better understand the charges to your account, please see our details and terms at https://www.posterpass.com/TC.php?brand=Posterpass&ver=3&freeShip=1&interest=5For5.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@posterpass.com

Dear Angie,

I apologize for any problems you have encountered with Poster Pass. If you need any further assistance, please call [protected] and a customer service representative would be happy to help you. For further clarification, please see our details and terms at https://www.posterpass.com/TC.php?brand=Posterpass&ver=3&freeShip=1&interest=5For5.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@posterpass.com

Dear Gary,

I apologize for the trouble you have had with my company, Poster Pass. Please call [protected] immediately, and a customer service representative would be happy to assist you. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably terminate your membership and provide refunds. To better understand the charges to your account, please see our details and terms at https://www.posterpass.com/TC.php?brand=Posterpass&ver=3&freeShip=1&interest=5For5.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@posterpass.com

Dear Meghan,

I apologize for any problems you have encountered with Poster Pass. If you need any further assistance, please call [protected] and a customer service representative would be happy to help you. For further clarification, please see our details and terms at https://www.posterpass.com/TC.php?brand=Posterpass&ver=3&freeShip=1&interest=5For5.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@posterpass.com

Dear Corey,

I apologize for the trouble you have had with my company, Poster Pass. Please call [protected] immediately, and a customer service representative would be happy to assist you. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably terminate your membership and provide refunds. To better understand the charges to your account, please see our details and terms at https://www.posterpass.com/TC.php?brand=Posterpass&ver=3&freeShip=1&interest=5For5.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@posterpass.com

Dear Jason,

I apologize for any problems you have encountered with Poster Pass. If you need any further assistance, please call [protected] and a customer service representative would be happy to help you. For further clarification, please see our details and terms at https://www.posterpass.com/TC.php?brand=Posterpass&ver=3&freeShip=1&interest=5For5.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@posterpass.com

Dear Richard,

I apologize for the trouble you have had with my company, Poster Pass. Please call [protected] immediately, and a customer service representative would be happy to assist you. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably terminate your membership and provide refunds. To better understand the charges to your account, please see our details and terms at https://www.posterpass.com/TC.php?brand=Posterpass&ver=3&freeShip=1&interest=5For5.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@posterpass.com