Auto Care Super Saver turned over an alleged unpaid debt of $87.54 to ProCollect collection agency 16 months after I purchased their auto services card at my front door without any previous notification that there was a problem with the payment. There is no record of bounced check or stop payment on the check per my bank. (I am awaiting written response from the bank of my transactions in June 2008). ProCollect has given me 3 different reasons for the failed payment in phone calls with 2 representatives, claiming that the payment to the creditor failed due to 1) stopped payment on a check (bank confirms no stop payment occurred), 2) insufficient funds to cover a check (bank has no record of insufficient funds at that time), and finally 3) credit card denied. The story changes with each phone call. ProCollect refuses to give me details of the alleged debt even after two requests in writing. I have found online numerous complaints by others of the same practice through Auto Care Super Saver in conjunction with ProCollect.
The complaint has been investigated and resolved to the customer’s satisfaction.