Creditors Interchange reviews and complaints
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Scam alert
My dad passed away at age 92 on 12.6.08 and before he passed away he filed for bankruptcy in August of 08. He had his 341 meeting October 16th and was pronounced terminally ill 10/31/08 and passed away 37 days later. He received his discharge from the bankruptcy court, Southern District of Mississippi in late December 08.
On 10/15/09 I received a letter from Creditors Interchange for an account with Bill Me Later in the amount of $3, 030.94 which was from account he had with newegg.com (which is also Bill Me Later). The letter wanted to know about his "estate" (which there was none since he died penniless and buried as a pauper).
I did call these people and let them know he had no estate and it was not till later that I realized that this account was on his bankruptcy list of creditors. I both called and wrote CI (certified mail) about this, giving them his case number and date of discharge. I also wrote his bankruptcy attorney.
I did some investigating and called both newegg.com and Bill Me Later and was told that they had no interest in this account and that it had been written off due to bankruptcy and death. The also referred me to a firm call "ERI" and they even told me it was closed. I also know that Bill Me Later is a part of CIT Bank, but I have not tried to contact them. Nobody at Newegg.com or Bill Me Later has ever heard of Creditors Interchange.
My dad when he decided to file for bankruptcy in the summer of 2008 stated that he wanted to "go out clean" and basically he wanted to make sure I did not be in a position to have to deal with his creditors. Somehow this backfired and now I am having to deal with the one thing I never thought would happen. I am not in good health, having had one major stroke and several light ones. This is not good for me period ! BTW, I also filed for bankruptcy shortly after my dad's passing. I did this in order to keep living in this apartment and to pay utilities, etc. My only other alternative was the "street".
Now given all this - what is the standing? Since he is (1) deceased and has no estate, (2) has on file a bankruptcy and discharge, finally (3) the original creditor (newegg.com) was on his list of creditors - does CI or anyone else have a "case" ? Why in the heck was this ever pursued in the first place ?
I know that technically legally I am not responsible for my dad's debts but what is my standing in all this ?
Any helpful suggestions, information would be highly appreciate and would help to ease my pain.
PS: I am a senior citizen, age 64, and have no living relatives.
The complaint has been investigated and resolved to the customer’s satisfaction.
Harassment
I received a phone call on June 24, 2009 at 7:30pm from Jason Zimmer of Creditors Interchange regarding my Juniper Account & that I hadtill 9pm to pay $2, 500.00. He stated if I didn't pay, that my husbands credit line would be frozen (he has nothing to do with my Juniper Account) we would be taken to court, both our wages would be garnished & I would have to pay all court & attorney fees. I asked if I could make payments, Jason said no, it had to be paid in full with in an 1 1/2 hours. He told me to look around my house find my husbands credit card and put in on that.
I asked why he even had my Juniper account. I had just made hardship agreement with Juniper for $50.00 a month for a year. They took my first payment on June 10th, 2009 ck#9000, then turned my account over to collections. He told me that Juniper decided they could get more money out of me by turning my account over to them.
On Thursday June 25th 2009 at 3:00p.m. a women from Creditors Exchange called to say she was a litigator and I had till 9pm to pay the $2, 500.00 in full or they were going to turn my account over to the attorney to be taken to court. I asked her for a letter to verify all of this in writing and she stated there wasn't any time for that.
Yes, I contacted Juniper they agreed they did have a hardship agreement with me, but she could not tell me why they turned this over to collections. She also said that all the $50.00 payments had been deleted out of their system so they would not be taking anymore money out of my account. It makes me sick to think how these companies can treat you. Now I know why everyone is filing bankruptcy.
The complaint has been investigated and resolved to the customer’s satisfaction.
The BBB has had a file on CI since the 1960s!
The first complaint was filed less than TWO YEARS after the company was formed.
CI will say almost anything to get their money.
They're counting on you not knowing what rights you have and what Collections Agencies can or cannot do.
My wife & I were called on by CI & almost immediately were threatened with Legal Action if we didn't pay.
The 'gentleman' (I use this work *very* loosely to describe Mr David Quashie) was pushy, rude, & obnoxious. He refused to listen to anything we had to say for the sole purpose of trying to anger us and then has the CHUTZPAH to complain about your behaviour.
My wife & I made it very clear that If they wanted to deal with us, we demanded *another* person to talk to, a WOMAN (who was the complete opposite)
We hashed out an agreement with a *reasonable* payment plan (be firm on this. They will want as much as they can get. If you offer $25/month, they'll want $50 and so on)
Another thing that CI will try to do is to delay sending the Final Letter after you make that last payment.
Collections Agencies are required to do this within 30 DAYS of reciept of final payment.
And one final note...if you do happen to get called by these sleazebuckets, there is a way to really get them to toe the line.
They will always inform you that they are RECORDING the conversation.
Turn the tables on them and notify them that YOU are RECORDING THEM! (and please make sure that you really ARE recording the conversation)
They may refuse and vehemently demand you turn off you recorder...Either hang up and call back (you might get someone who will agree) or stick to your guns and tell them that if they wish to deal with you they'll have to abide with your recording the conversation.
Why do I say you should do this?
This totally short-circuits their script & standard modus operandi and forces them to play fair...any recording of them saying anything that they aren't supposed to do can be used as EVIDENCE
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