Dunster House Ltd reviews and complaints

They require you to check the product before installation. For patio doors, this can only be partially done as you cannot reproduce the final installation without glass and beading being fitted. I had a window as part of the same delivery - in that case the beading was prefitted and so proven that it fitted - the glass was also relatively small in size, so this was sufficient to confirm installation should be ok, which it was. As there were only 3 sentences on their universal instruction sheet which referred to patio doors, you had to foresee the next several steps in installation as the beading cannot be removed after installation. One of these steps involved removing the door from the track and I knew how to do this only because I had previously installed a Wickes patio door (with 8-page instruction booklet!). I found on re-installing the door the weight of the glass prevented the door being 'jacked up' to the original height before the adjusters reached their limit! The door stile on the lock side is bowed, preventing locking when I only used the minimal packing to stop it sliding down. The other stile of the door fouls the central pillar. I pointed out that their website states a 70mm profile and I had been supplied with 50mm, possibly causing the fouling as the beading required 3 people to force it in, maybe because it was designed for 70mm! As customer service there is confrontational only and unapologetic when they had supplied 70mm packers for my 50mm profile (does this not confirm WHY I have the fouling problem?) I send a Recorded Delivery to their chairman Christopher Murphy, but this was replied to by Mark Childs, Senior CS Manager and did not reply to any of my practical points. As I have been left with a non-functional and insecure installation, I obviously cannot just forget the matter and of course it is not difficult to spread the word on the Net these days through Facebook and sites like this and of course I shall lodge a complaint through Consumer Direct (Office of Fair Trading). I notice they already have an OFT judgement against them for Unfair Terms in their windows and doors contract in 2004!

I have ordered two double glazed windows. Doors will not open.
When I tried to complain, my measurements got the blame !

Recently ordered a summerhouse from Dunster House but when I ordered I checked availability and was told the maximum time would be 2-4 weeks but because the one I wanted was in stock it would be 2-3 weeks. Next day I received a call from them stating the roofing felt wasn't part of the price so I would need to add that to the order for another £160 and despatch would be in touch in a few days for delivery date. I heard nothing from them for 2x weeks and so we phoned them. They then said that they were waiting for a spare part (they are a manufacturer of summerhouses what spare part could be missing) and it was going to take another 3x weeks and then further 2x weeks for delivery. I have phoned them and complained about 3x times since and getting no-where except keep getting put on hold till somebody else speaks to me. The earliest date they are prepared to deliver is 6x weeks from my initial order (after negotiation) and they refuse to offer any compensation. It wouldn't be as bad but it is a very much take it or leave it attitude and if I hadn't phoned them I doubt they would have phoned me. I am now almost 4x weeks from my order and another couple to push before it gets delivered -if it gets delivered. If I could go elsewhere I would but have been told I will need to pay them admin and credit card costs to cancel. Crap service after seeming so promising.