DVA HAIR reviews and complaints

I ordered four bundles of 26" Brazilian curly on 8/7/11 for a total of $700. I sent the money via MoneyGram and there was a $53 fee. I received the hair on 8/12/11 and as soon as I opened it I knew it was right. I called D'Angela Carr the owner, and she stated the curl pattern was "new" and that her employees forgot to wash the conditioner off. I asked her to exchange my hair and she stated she didn't have more hair. I then asked for a refund and she said she only had $260 and her husband had the rest and would send it to me on Monday. I met her and gave her the hair and she gave me 260 and signed a note saying she would pay the remaining 465 on Monday. Monday came and I didn't receive a call or text from D. I called her around 2pm. She did not answer or return my call. I proceeded to file a complaint. She them sent a text saying she was in Ohio with her grandfather and would call the next day. Her husband called the next day claiming D did not follow company policy and he's going to charge a restocking fee. I told him I'm not paying a fee bc that's not what we discussed. This is an error on their part not mine. Once he found out I had written documentation from his wife he agreed to give a full refund. I have yet to receive a refund. These people are total scams. Dva plays a friendly role, but it's just a cover up and a con artist trait. Once this is resolved I will make note of it.

The owner DVA gave me a discount to try her products. I placed my order and was charged $340 for 4 bags of Indian hair (2 bags of body wave and 2 bags of loose body) 12/02/09. The order was next day delivery .I had explained I was travelling abroad the coming Monday 12/07 to Africa and DVA assured me I would get my hair before Monday! On Friday, DVA said the mail man went to the posted office but she was not sure that he had mail as he called earlier that the hair would not arrive on Monday. She called him but he was not picking up. She would contact me that night to let me know. Monday at the airport I called and I spoke with Dva who told me it was not shipped but they could ship it to Africa. DVA and her assistant Tiffany looked up the cost of the UPS to Africa and offered to cover half of the cost. I paid that day $75 (12/07/09), text DVA my address overseas on her cell phone that they gave me at the airport. I contacted them online from Africa after 1 week I had not received a tracking number they promise to email it, the hair was shipped. 2 wks later I called they told me that they had a big situation they could not give any tracking because UPS had mix all the orders and they were unable to identify each clients tracking numbers. I asked to speak with DVA and I was told that until she resolves the problem she would not speak to anyone. I came back to the United States 01/01 and called! No answers. I finally got someone on the phone 01/18 who told me that there was no body in the office DVA would be back. I gave him my contact and asked that he told DVA to at least call me. I receive a text message ?I used DVA cell phone to contact you, DVA has been in a car accident and I was aware of your situation. A refund will be issued. I am not in the office so I will not pick up the phone!" I have not heard anything. I called her cell phone left messages. No feedback. I called DVA [protected] website number, no answers. The total amount is $425. I filed a BBB complaint, IC3 complaint, Paypal compliant . Do not buy from them! Poor customer service, no professionalism, will not send the products and will ignore you!