H R Block reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about H R Block
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On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used H R Block's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Tax Software 2015
My Michigan taxes were calculated wrong. Instead of $250 refund I ended getting a letter from State of Michigan of Treasury stating I owe $139. Line 17 was wrong. They corrected it with a 4.25% taxable income. I guess HR Block used the wrong %.
Read full review of H R BlockAwful company
Bought federal-state package, 49$. Did Federal return, now time to download state, tried several times (2 different states). Keep getting 'problem number 28' Waited a few hours tried again, tried different state, same error 28. Tried taxcut.com -searched for 'problem number 28. not found. Its their problem code and yet cant find it in their own search program.
I know realize I was unable to download state package last year and had to download taxteturn.pdf rom the 2 state I needed -it downloaded (fast).
Sent complaint message to company, no response.
The complaint has been investigated and resolved to the customer’s satisfaction.
Service and Charges
Yesterday I received a coupon to get FREE secind look (review) of my already prepared Tax for 2008. Since I had many scenarios, I thought I will take advantage of this and get it reviewed by an experienced professional.
I went to this Santa Clara Office after taking an appointment with a gentleman there. He was very enthusiastic but when I showed the coupon he became dull and said he has to find out about it. Well he came back and said, he will honor it. But later he showed this was only valid till a day ago. I wonder why HR block sent this coupon after expiry date? But that was no issue to me. I told him that I am happy to pay for his service.
He was happy to hear that too. But he said, I am not able to finish this in this time and need to finish this later this afternoon. Why dont I pay the fee, go home and expect a call in the morning to come and pick up the review.
I waited for 5.3 hours, left a couple messages with a very unprofessional front desk lady and still no one called!
Finally I took anothe3r appointment pretending I want a new tax return. When I arrived, the gentleman said, he could not finish it because it was not a priority for him. The cases with tax filing are priority. WOW! no one told me this. What is guarantee it will not be elayed anymore? This was ridiculous. When I asked to cancel it and refund my money, they simply refused and were not co-operative.
This place is horrible!
The complaint has been investigated and resolved to the customer’s satisfaction.
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