Jenjenhouse.com reviews and complaints

I have to agree with the other bad reviews. I ordered 2 pearl pink flower girl dresses from them and they are 2 different colors. When I complainted to customer services they tried to say its because I ordered them at different times. I explained to them the color on their swatch card (which you have purchase) is not near the color they sent me and in fact it looks like they sent me a pink dress and a pearl pink dress. They finally admitted it was their fault and would refund my money and make me a new dress. I declined. I don't want anymore dealings with this company ever again!

I also ordered a wedding dress which I wanted in pearl pink I email them first and asked if I could have the dress in pearl pink and they replied, "yes". I ordered the dress in pearl pink and it came to me in pink. After I emailed them they said they would refund my money and to send the dress back and they would make it in pearl pink. It cost me $30 to send the dress back, I reordered it and they replied the dress could not be made in pearl pink. I was livid!. I received the dress remade for me and this one was very poorly made. I took it a seamtress and she made it beautiful! Do NOT order from the web-site.

Don't buy any dress from this place.
I ordered a dress from this web, first of all, they missed the deadline, secondly the dress is absolutely not like the picture, and, they changed the picture on their web. After they made this dress, So, I actually got this prototype they simulated and it is awful. (See the two pictures attached – fortunately I saved the original picture it was on their web when I placed my order).
I asked for return and refund, but in order to contact them, the phone # is not working, the only way is open the ticket in their web, but they deleted it and ignore me.
Frustration! is all I got.
Someone has to stop them cheating on people. I hope I did search on the web about their review before I order it, there are so many angry customers, I don’t know about the good reviews, it looks suspicious.
I have NEVER had experience like this, I can’t believe how they can still be around.

When I bought the dress for my homecoming, there was a different picture uploaded of a dress similar to the dress now up; I wanted a dress closer to the first picture uploaded NOT the picture now. They changed the picture of the dress after my dress was already purchased. It gets worst! The dress I got does not near have the quality of the dress in either of the pictures uploaded. I spent a lot of money for this and got a dress probably on worth half the value because everything looked hastily sew on. ALSO, I ordered a customized sized because I tend to be smaller than the normal small but the measurements did NOT follow the ones I sent them, so the dress looks like it drowns me now. I was actually excited to wear this for homecoming before I saw the actual dress... :( (Edit: AND THEY STILL HAVE NOT CONTACTED ME) Tell people about this if they are considering buying.

This site is the reason people say buyer beware. I ordered a chiffon tea length (just past the knees) dress and received this hideous dress that was made from fabric you'd make curtains out of-not chiffon and the dress went to my ankles and I'm 5'7" so it's not like I'm short and they can use that as an excuse to why the length was wrong. The design seemed off, it looked like a cheap knock off of what they had pictured and described when I bought it. The seams weren't inline, there was like an inch and a half of fabric tucked into each side, the dress looked like it had already been altered before I got it. There were no tags, not even sewn in ones, which is very suspicious, if it was a designer they tend to like to take credit for their work. So it was obviously a used knock off dress that they didn't even bother to get the right fabric for.

Then when trying to return it, their return guidelines say I should be able to get a full refund back including shipping since they shipped me the wrong dress. They wouldn't even deal with me until I got PayPal involved. Then they offered me $45 when I payed $110. PayPal said I could get a full refund back, I just got to ship it back----fine I DON'T WANT IT! One big problem, they're located in Hong Kong and the cheapest I found to ship it was $98. So PayPal told me to wait and they'd ask JenJenHouse to make a better offer. So they offered me $46. They are SCAM ARTISTS! DON'T BUY ANYTHING FROM THEM!

I also reviewed the dress on their site, gave them 1 star and wrote an honest clean opinion on the dress-terrible and poorly made. They first published the review but published it with 5 stars---uhhh NO! then a few days later they deleted it altogether. Those reviews of the dresses are all fake! It is a bit suspicious that EVERYONE would give them 5 stars, every single dress? Not a 4 star anywhere? Also their "sale" keeps recycling and starting over again, just a way to lure you in and make you feel like you should purchase right away. I had to order this as a bridesmaid dress so didn't research much cause everyone assumed someone else did, so they scammed a good group of us with the same horrible dress.