Kiyoseki reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Kiyoseki
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defective product& customer service
I too bought a kiyoseki flat iron and the second time I used it in the middle of straightening my hair it shut off and wouldn't come back on. I received the return label and sent it back and then called a few weeks later as to when I would receive it and the rep I spoke with asked if I got the label (which by the way I already said I did) then she said I would probably get it within 10-15 days. Since she sounded unsure about it I called right back to speak to another rep and to my dismay he put me on hold and when he came back said in the box that I returned the styler was missing and that there was a bottle of bbq sauce! I couldn't believe what I was hearing! After I threatened to file a law suit is when he raised his voice and said it would be here within 10-15 days. DO NOT BUY THIS PRODUCT, ITS SO NOT WORTH IT!
The complaint has been investigated and resolved to the customer’s satisfaction.
Burns hair and shuts off
Love the straightner but I first bought one around 7/08 and it shut off to never turn on again..returned it about 11/08, they sent me the return label but I had to pay $19.99 for another one in addition to the costly price I had already paid for it. I received a 2nd one 12/08 and on 4-18-09 it burned the piece of hair that was in the barrel and stopped working again never to turn on. If this iron only works for 4 months at a time and we have to keep sending in $19.99 just to get another one and the same thing happens...it just sucks. You would think with as many complaints that are here, they would have fixed this problem or at least looked into it.
The complaint has been investigated and resolved to the customer’s satisfaction.
Worst product
Had this product for 6months. It worked great in the beginning, it was better than any other flat iron I had ever used before. The small complaint I had was it was almost impossible to keep it at your desired temp while straightening your hair, you fingers bump it and send the temps up. Then one day while straightening, it melted my hair, and I have long hair so it was very noticeable. When I looked at the temp window it was red and said "error". It then shut off and wouldn't turn back on. I don't want a replacement, I wouldn't trust a brand new one with ALL the other complaints out there. PLEASE DO NOT BUY THIS IT'S A HORRIBLE PRODUCT! The company needs to fix the obvious defect. Wait until Carmen Electra burns her hair off!
The complaint has been investigated and resolved to the customer’s satisfaction.
My 3rd Kiyosecki died in November 2009, was out of the country from December 2009 to January 2010...then decided to order a replacement warranty on February 6th, 2010. Have been calling customer service every week since and they are still stating that they are still on back-order! Wth!?!?!? Who waits 3 months for a flat iron? What a waste of money & time! ;-(
i loved it at first then the temperature would always change and it would burn my hair. and now they want me to pay money just to send it back
Don't use
I bought the kiyoseki curlers about a week ago. I've used them 1 time and I absolutely hate them. I already own a Solia flatiron and should have stuck with what I know works. The kiyoseki irons buttons are an inconvenience. You can’t straighten your hair from pushing the *** buttons. It also scorches your hair. Don’t believe the nonsense about the supposed "minerals" that are supposed to make your hair shiny or the getup about keeping a style in humidity. They are no better than beauty supply flatirons. Go to folica.com and read the reviews sent by real customers. I’m sending this thing back refund or no refund.
The complaint has been investigated and resolved to the customer’s satisfaction.
I order the kiyoseki in April. When it arrived no paper work was in closed, nothing about our agreement and it looked used. I phoned the company and explained everything to them and their sales rep said, that they do not send out paper work. I then express how I felt about the kiyoseki and request a return label. I was told that one would be e-mail to me and it could take up to two week before I receive the label. I'm still waiting and calling. They took $39.99 out of my cheching account and has turn my account over to a collection agency. Now them are telling me I have to pay the collection agency and return the kiyoseki before kiyoseki can refund my money. NO WAY, I TOLD THEM, THEY WOULD HAVE TO TAKE ME TO COURT FIRST.
It is a piece of crap
This is the worst flat iron out there. Got the flat iron used it less than 10 days and it burned a huge piece of my daughters hair out down to the root! Then malfunctioned and never came back on. I immediately called customer service and told them what happen all I asked for was to return it and receive a flat iron that wasn't defective. So they said they would send me a shipping label. I waited 2 weeks no label called back in I spoke to a rep she did apologize and said she would email me a label and did I have any other questions I said OK I do. That’s when the *** began! I asked will I be given another 30 days to try the product since it did tear up before I had the chance to actually use it. Giving them the benefit that this product already damaged my daughter’s hair I was willing to give them a second chance. I was informed that I would be charged the first initial payment and they said no I wouldn't have 30 days again. Then I was MAD! I ask to speak with a supervisor, at first I was refused the right to speak to one but after about 30 minutes I had to get very irate and Stephanie (the Supervisor) finally got on the phone an she was no help very Rude and not helpful I had to argue my point with her about having the right to try the product for 30 days before getting charged and she didn't see it that way. She actually hung up after making her final point to me when I asked to speak with her supervisor told me no. So I finally after calling multiple times spoke with the Manager Rosa. She promised she would correct my account and make it right. this was on July 29 or 30th told me to call back the next day and tell her what I wanted her to do with my account because she gave me a couple of options. I did this the next day when I made my choice I was told I couldn't speak to her and was hung up on by a rep Angela I tried explaining that she told me to call back and her reply to me when I told her if she wasn't available that I would try back later WATEVER ! I mean what kind of place is this that their reps and supervisors have no training on how to handle Customers and have no telephone etiquette. So to say this is Aug 30, 2008 I still haven't received a return label still not been able to speak with Rosa the manager to fix my account and the second payment is fixing to be drafted from my account. This *** me off my advice to anyone is stay away from this flat iron. For 1 its junk for 2 they do not appreciate the people who are actually paying their paycheck! Without us buying products for the Tristar Company they won’t be a company .This is an awful company, and a terrible product. I think we all need to complain to the BBB. All file some sort of lawsuit against the company.
The complaint has been investigated and resolved to the customer’s satisfaction.
it was absolutely wonderful and was like the as seen on tv ads had showen but the one i was using broke as i was cleaning the tongs, i was so shocked that something that expensive could be broken so easily! You'd think they'd upgrade the materials or something!?
I totally understand i really thought it was only myself who had a malfunction, this hair straightner did wonder's on my hair for about 4 months before it just wouldnt turn on then i brought a second one and that burnt of a chunk of my hair, like wise i cant get help to fix it i live in new zealand, is anyone able to help with phone numbers so i can get information from them please, this is crazy no wonder these are taken off our ads now, it said life time warranty. WHAT A JOKE!
I think this is the best hair styler i have ever used! it IS worth the 100 bucks. I dropped mine and it doesn't work anymore and i cried! it makes your hair silky smooth and looks absolutely gorgeous :) i think you guys are just on crack!
I purchased the Kiyoseki styler in 8/08 for $140.94 w/ 2 year warranty @ $10.00. The product worked wonderfully! Till March 2009. March 24, 2009, I turned the styler on, it reached temp, and then shut off and would not turn back on, even waiting a full day and retrying and I tried the reset button. Just went dead. Spoke w/Neil at Kystler ([protected]) who issued me a new Kstyler and declined for me to send the old one back.
July 4th 2009 turned on Kstyler, reached temp, shut off. Same scenario as above.
July 6th spoke w/Jenn. I could either send the styler to PO Box 3007, Wallingford, CT 06492 for $19.95 and I could get another one or I could send it to 500 Returns Road, Wallingford, CT 06495 and get my money back knowing I am well out of the 60 day return. I explained to her that I can't have a piece of equipment as unreliable as this and per their website and please note the last Q/A:
WARRANTY AND RETURNS POLICY
Q. Is my Kiyoseki covered by a warranty?
A. Yes, every Kiyoseki is covered by a manufacturers 60-Day Limited Warranty!
Q. Procedure for Warranty Repairs or Replacement
A. If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $19.99 to cover return postage and handling to the following address: Tristar Products Inc., P.O. Box 3007, Wallingford, CT 06492
Q. How do I go about returning my Kiyoseki?
A. If you’re not 100% satisfied- for any reason- contact a Kiyoseki Customer Service Representative at [protected] for a full refund or credit (Excluding shipping upon return).
While copying my receipts to send the product for a refund, I noted that they want a Return Authorization number. I called back again to Customer Service and got Chris who said that I can't send my unit back to that address (500 Returns Road) as I am out of the 60 days. I explained to him what Jenn had said moments earlier to which he replied that that was wrong. Now I feel even more secure in their customer service quality and ethics, especially as after reviewing my account, Chris said Neil was wrong back in March 2009 for sending me a new unit! I stated I do not want another product as I can't have them continuing to die. I have a Conair from when I was 15 yrs old that STILL works! Note I am 36 yrs old! I don't want another Kystler as they have proven faulty. There is something apparently wrong w/their equipment for them to just die...stop working! He said there was nothing that they could do. And I said OK, and I would be reporting them to the Better Business Bureau as this sounds shabby. If I sold a product, I would stand by it. I am a RN and believe in strong work ethics and a conscience! Something is faulty with this product. It's a great styler when it works...but to have it just die on you...
I am really disappointed in the customer service. I really had hoped to reach a resolution w/customer service. I have filed a complaint w/the Better Business Burea and will not be buying or recommending any Tristar products in the future.
Michelle T.
South Carolina
tedford5@pbtcomm.net
I just got off the phone with the customer (non-service) so called rep at Kiyoseki. What a joke! What a waste of money. My flat iron just stopped working. I bought it in October 2008 and it stopped by beginning of January 2009. Perfect convenience for the company to lure people into spending that kind of money and NOT MAKE GOOD on it. Can you imagine, they want me to send more money for a replacement?
Bad Business for sure. This company should be investigated.
This flat iron is terrible. It worked great the first time. I used it about 6 times then it shorted out and melted my hair.
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