Mystery Shopper reviews and complaints

from Patrick L. Anderson
reply-to [protected]@hotmail.co.uk
date Fri, Aug 21, 2009
subject EMPLOYMENT OFFER ON MYSTERY SHOPPING . REC: QMJDYD87K

RC: 2004/879/MD
Retail Track Mystery Shopping & Consulting
Reply to: [protected]@hotmail.co.uk

Dear Applicant.

Thank you for your interest in the Mystery Shopper position. Our company conducts surveys and evaluates other companies in order to help them achieve their performance goals.

We offer an integrated suite of business solutions that enables corporations to achieve tangible results in the marketplace. We get hired by other companies and act like customers to find out how they are handling their services in relation to their customers.

Mystery Shopping is the most accurate and reliable tool a business can use to gather information regarding their actual customer service performance at the moment of truth. This moment of truth is not when the staff is on their best behavior because the boss is around - it is when they interact with customers during their normal daily routines.

This is where you, the Mystery Shopper, come in. You pose as an ordinary customer and provide feedback of both factual observations (ex...the floor was free of debris) and your own opinions (ex...I felt that the temperature in the establishment was too cold).

Mystery Shoppers must remain anonymous. You must act as a regular customer and be careful not to do anything that would reveal you as a Shopper. An inexperienced shopper could tip off the staff to his/her identity by asking for the manager's name for no clear or appropriate reason. If you are going to be bringing someone with you on the shop, make sure you educate them about the process as well. Beware that even whispers can be overheard by Employees. If anyone notices you are a shopper, you can bet that word willquickly spread around the establishment and you will get some of the best customer service in town.

*** EXAMPLE ***

If you receive a check of $5, 000.00 your net income is $500.00, WHICH IS 10% ON EVERY PAYMENTS RECEIVED { Money Order Or Certified Check ) our company supports any fees. You will process at least 2 to 3 orders per-day and you will earn more than $1, 000..00 cash in hand each day. And also Remember that the More Checks or Means Of Payment Cleared by you the more Funds you get at Hand. { It's in our Book Of Agreement A-Z Of Constitution Q. }.

*** First Offer for our Mystery Shopper ***

Our customer will issue the Pay-check of $4000 on your name & you will be the one that will be cashing any pay-check issued on your name & you will deduct 10% of the first offer & the rest will be transferred to our Accounting Department by WESTERN UNION OR MONEY GRAM Transfer .

Am sure you can understand your FIRST OFFER Position as our Mystery Shopper ? . No company can afford to have a gap between the promise of quality and its actual delivery, that's why leading corporations look to us, the nation's premiere mystery shopping and customer experience measurement company.

Once we have a contract to do so, you would be directed to the company or outlet, and you would be given the funds you need to do the job (either purchase merchandise or require services), after which you would write a detailed report of your experience.

Examples of details you would forward to us are:
1) How long does it take to get served.
2) Politeness of the attendant.

Then we turn the information over to the company executives and they will carry out their own duties in improving their services.

Most Companies employ our assistance when people complain about their services, or when they feel there is a need for them to improve upon their customer service Our company partners with you to implement proven mystery shop auditing and surveying strategies that provide critical information about customer experiences.

Qualities of a good Mystery Shopper:
* Is 21 years of age or older
* Loves to go shopping
* Is fair and objective

Mystery Shopping is fun and exciting but also must be approached very seriously and is definitely Not for everyone. If you are interested in applying for consideration as a Mystery Shopper do send in your information to the recruit officer ( [protected]@hotmail.co.uk )

WE REQUESTING THE CONTACT DETAIL'S :

FULL NAME--
FULL RESIDENTIAL ADDRESS --
CITY--
STATE--
ZIP CODE--
COUNTRY--
PHONE NUMBER --
GENDER--
MARITAL STATUS
AGE--
NATIONALITY--
OCCUPATION--

Kindly Contact us on TODAY : [protected]@hotmail.co.uk

As soon as we receive your information we will add you to our database and we will look for locations in your area that needs to be evaluated.

Thank you.

Mr Patrick Anderson
Recruiting Officer
Retail Track Mystery Shopping & Consulting

The IC3 has been alerted to an increase in employment schemes pertaining to mystery/secret shopper positions. Many retail and service corporations hire evaluators to perform secret or random checks on themselves or their competitors, and fraudsters are capitalizing on this employment opportunity.
Victims have reported to the IC3 they were contacted via e-mail and U.S. mail to apply to be a mystery shopper. Applicants are asked to send a resume and are purportedly subject to an extensive background check before being accepted as a mystery shopper. The employees are sent a check with instructions to shop at a specified retailer for a specific length of time and spend a specific amount on merchandise from the store. The employees receive instructions to take note of the store's environment, color, payment procedures, gift items, and shopping/carrier bags and report back to the employer. The second evaluation is the ease and accuracy of wiring money from the retail location. The money to be wired is also included in the check sent to the employee. The remaining balance is the employee's payment for the completion of the assignment. After merchandise is purchased and money is wired, the employees are advised by the bank the check cashed was counterfeit, and they are responsible for the money lost in addition to bank fees incurred.
In other versions of the scheme, applicants are requested to provide bank account information to have money directly deposited into their accounts. The fraudster then has acquired access to these victims' accounts and can withdraw money, which makes the applicant a victim of identity theft.
Tips
Here are some tips you can use to avoid becoming a victim of employment schemes associated with mystery/secret shopping:
• Do not respond to unsolicited (spam) e-mail.
• Do not click on links contained within an unsolicited e-mail.
• Be cautious of e-mail claiming to contain pictures in attached files, as the files may contain viruses. Only open attachments from known senders. Virus scan all attachments, if possible.
• Avoid filling out forms contained in e-mail messages that ask for personal information.
• Always compare the link in the e-mail to the link you are actually directed to and determine if they match and will lead you to a legitimate site.
• There are legitimate mystery/secret shopper programs available. Research the legitimacy on companies hiring mystery shoppers. Legitimate companies will not charge an application fee and will accept applications online.
• No legitimate mystery/secret shopper program will send payment in advance and ask the employee to send a portion of it back.

Dear Ida,
I will like to know the status of the transfer is the money has been
sent. Please update me so that you can get the next assignment done.

John Murphy

-----Original Message-----
From: [protected]@aol.com
To: [protected]@aim.com
Sent: Tue, Jan 12, 2010 9:12 pm
Subject: Re: Payment Instructions / First Assignment Delivering Today

Dear John
I need you to clarify the process, am I to cash the check, take out
$200 and send the remanding monies to the address of the instruction
sheet minus the fees paid to western union.

Thanks for you assistance

Ida

In a message dated 1/11/2010 11:52:01 P.M. Pacific Standard Time,
[protected]@aim.com writes:
Attn : Prospective Shopper,
Dear IDA STEWART,

This is to let you know that your first assignment has been issued
out
via ups courier service with tracking (j247 500 3304), please read
and
make sure you understand all that is stated below to avoid any
mistakes. You are to receive FUNDS via UPS COURIER SERVICE.

Payment was issued to cover the project bills and also part of your
weekly wages and Assignment ($2, 850) :-

Once you receive the PAYMENT, you should take the payment to your
bank
and cash the payment same day or deposit it, you can ask the bank
when
the funds will be available in your account, then deduct $200 for your
shopping and in 5 days from now you would be receiving your weekly
wages which is 400$.The remaining balance should be used for the
below
assignment. Follow these instructions below.

1ST ASSIGNMENT: Your first assignment is to go to any western union
near you and check out, and use their western union services.

As a secret shopper, you should go there and study how to send money
and memorize all you see at the outlet. We want you to report back to
us with the following information:

-Name of the Store/Outlet
-Procedure of attendance:
-How many attendants were at the outlet:
-How many minutes it took for them to attend to you and process
transfer:
-Information that you think would be helpful
-Your comments and impressions.

As a secret shopper your job is to observe any thing useful going on
in
the outlet.. Make sure you observe everything you see in there
because
you may be asked some other questions when you return. So then you
would go ahead and make a western union money transfer to another
mystery shopper for another
assignment.

We want you to deduct your shopping money of $200 and have the
remainder funds sent to the information below for proper preparation
of
our next Mystery Shopper.

TRANSFER THE REST OF THE FUNDS THROUGH WESTERN UNION TO THE BELOW
INFORMATION:

Name: MAURICE LYONS
Address: 609 East Ave NE,
city: Atlanta
state: Georgia
zip code: 30312
Text Question: In God?
Text Answer: We Trust

Our Finance department has just established a new system which you
might have never heard of and it is called Alert Pay. And this
service
is been Privately owned and established under our management since
2004
with many competitors we have a very low rating and few customers and
we want to develop and upgrade our service to the best and fullest.
So
we only need the report you provide so we can work on our service
around the world.

Please try as much to be discrete when doing your work as a mystery
shopper, just observe all you see and report back when you get back
home. Your next assignment this week would be immediately after this
one, we would provide you with the details and address and your
balance
weekly payment.

Also to further finalize this Assignment, you have to get back to us
with the below western union transfer information for the money you
sent to the other mystery shopper:

1. Senders Name and Address
2. 10 Digit Money Transfer Control Number {M..T.C.N}
3. The amount transferred after deducting western union charges.

This project shouldn't take you more than a couple of hours to
execute
and the time limit matters to us, with that we can also determine
your
efficiency and the commitment you show towards working with us. Do
get
back to me with the Reports and Transfer information.

Looking forward to work with you on this project and remember to
pretend to be a client who wants to send money so they wont detect
you
are a secret shopper. Should you have any other questions or need
more
Instructions as to your first assignment, E-mail me on this same
email
address

Kindly email me as soon as you get this message. I hope to hear from
you today.

Warmest Regards,

Recruiting agent: John Murphy
Payment manager: Jacob Peter

Company : (David Allen Enterprise)

This employer hired my daughter and I as customer service evaluators. Then told both of us to send money thur western union. The money I had to send was to diffrent people that we were assigned to send the money to via western union. As a result we had been riped off. We later found out the check was a freud and he withdrew both of ower bank account to $4.800 after we did the assignments. The employer refuse to awnser any of my phone calls after I brought the problem to his attention. I would appreciate if something will be done about this employer. And ill be waiting for a response from you.

Thank you,

Andrea m blackmon