On The Beach Holidays reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about On The Beach Holidays
Welcome to our customer reviews and complaints page for On The Beach Holidays. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with On The Beach Holidays.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used On The Beach Holidays's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with On The Beach Holidays, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with On The Beach Holidays. Your feedback is an important part of our community and will help others make informed decisions.
Los Floritas hotel
Dear Sir/Madam, I want to make a complaint about the hotel of Las Floritas in Tenerife. The apartment was a disgrace, they said that there was entertainment. There was no entertainment what so ever. The pool bar shut around 4 o clock in the afternoon. They also said that there was a T.V in the room, but what they didn't say is it would cost a euro per hour...
Read full review of On The Beach HolidaysScam
I booked a holiday with On The Beach Holidays on 28.09.09 then found it cheaper through Travel Republic on the same day. I fulfilled their criteria of the Triple Price Match Guarantee and advised them of this accordingly and asked to be reimbursed by £48.45. Their reply that was because I used an OTB discount code it could not be considered. I pointed out that they must have misunderstood as this code lowered the price of the OTB holiday, but it was STILL more expensive that Travel Republic. I further pointed out that their website states: "You must have taken reasonable care to book on our site at the best available price" which I did as I used the discount code which they emailed to me. Their reply was as follows: "We are sorry that we are unable to reconsider our position with regards to your price match request. Please accept our apologies for not being able to provide the response you are looking for." What sort of Customer Service is that, and how can they get away legally by displaying a Triple Price Match Guarantee then not honouring it? Also beware of excessive hold luggage prices quoted AFTER you've paid for your holiday.
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