Sterns and Foster reviews and complaints

I am in the process of trying to get mine replaced. I have never had such a bad experence in sleeping. We purchased the the "Sterns and Foster" Plush Pillowtop King Mattress set aka Oxford. What and overpriced package of cement. The mattress sags as weveryone elses does here and we have this huge hump in the middle. I literally have to roll uphill to cuddle with my hubby. Its the worst producI have ever spent money on. I call the sale woman the same day and complained that the mattresses we got are not the ones we ordered. She assured me they were and that we had to break them in. Well I think we have reached that point! Its the wrong firmess. I have a fusion in my neck and while we were on the sales floor testing mattresses I made that clear. I like soft pillow soft mattresses. Firm is not an option for me. What we chose was based on her eggin us on to this bedroom suite we were interested in and she said we could get the S&F mattresses along with it for a good price. Only if we wanted the softer mattresses it was a 200.00 upgrade. Well that seemed fair enough to get what we wanted, right? WRONG! bad bad idea. I hate the mattresses and after reading all this I want a refund of my purchase and do not want to be forced to purchase and S&F set of mattresses. I think I should be refunded fully and be able to purchase whatever mattress i feel like. As it will definietly will not be a Sterns and Foster and more then likely not from Raymoor and Flanigan. I am hopely that they will resolve this issue for us, as we paid over 2, 000.00 for those mattresses. I can find a comprible mattress set for that amount or less! I am all for filing a class action suit against this company. Enough is Enough, and with this economy, we cant afford to take that loss. If this company wants to survive this recession, then thye better stand up to the plate and make good on their products. I will come back and keep you posted on my happenings on this. Thanks so much to whoever created this site for all of us to air our frustration. This is helpful in aiding us into the next step should they not make good on their warrenties.

I owned a sealy which was defective and they gave me in store credit for 7 hundred dollars and a purchased a foam mattress similar to one I slept in a motel at Lexington Ky, I was going to buy a twelve hundred mattress and lady told me if I bought it I could not exchange it or return it so I bought a 3 thousand dollar mattress she said I could return or exchange, so I exchanged it to most expensive mattress in store.wanted to go back to regular mattress and they let me so I bought the most expensive mattress in store which was over 4 thousand dollars, I can sleep on the floor easier than I can sleep on this mattress and mattress ware house refused to let me return it< I would rather have a refund, not in store credit I am disappointed in them this mattress is worthless to me my spouse and I do not sleep in it is so uncomfortable, we cannot sleep one night in it, I have traveled a lt in pass 4 years and any mattress i ever slept in the motels sleep better than this Stern and Foster mattress, they advertise and told me this mattress was sterns and foster, I now found out it is made with or by sealy, Lady also told me if I bought expensive mattress instead of cheap one I could return or exchange it and now this manager guy will not let her, I am so dissappointed, if they don't let me take it back I will go to papers and and report the to the comusers board and let peop[le know how they stole my money and I will get a lawyer to sue them even Iif I have to borrow money to pay my lawer, it is awful to be done like this, would you want a 4 thousand mattress you cannot sleep on and be lyed to, i am really so hurt knowing I could be done like this all i wanted was a good nights sleep is why I paid so much for this mattress, please help me on this matter.
Thank you
Gary Prater

After 3 years of having a mattress it begain to have sunken sides . One side is 3 in. deep and the other 4 in deep. The pillow top is moved to the one side.I called Levins where I bought it, and they said it is defective. BUT they said it could have no stains, and I tried to clean any little stains, but the water marks from cleaning has remained. What can I do with a defective mattressess that I paid 2000 for? It is definately a faulty mattresses and we can hardly sleep on it! The stains are only from the cleaning, not from anything else! Please tell me what i can do!