Super Gadgets reviews and complaints
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Unable to contact for help
I purchased through Living Social - 4 x pool bean bags $59.00 each deal. I contact Living Social as I was having trouble contacting Super Gadgets as I could not redeem by vouchers. I had tried so many times to Email and phone them for help. The emails kept bouncing back to me and the phone number every time I phoned the recording said incorrect number. I contacted Living Social again they said people were having troubles with Upper and lower case letters for the voucher codes I kept trying but the price didn't change in the cart details. The voucher code was not adjusting the price. The price was $236.00 for the 4 items with the discount. The cart was saying I owed the full price which was incorrect. I found it very frustrating not being able to contact them for help. Then the 4 vouchers expired and I didn't receive the gifts for Christmas. It is an extremely busy time of the year for my business and now have paid for items I have not received. It's very frustrating when after the fact I read reviews of people warning you against this company because of similar problems.
The complaint has been investigated and resolved to the customer’s satisfaction.
SuperGadgets popping up more often in the red
Placed an order through an online discount deal (SuddenValues.com) as I see several other complaints here are from people who have dealt with them through other online discount deal centers.
PROBLEM: Order placed 09/01/2012, today is 11/11/2012 and still not shipped.
Company keeps giving same basic responses when emailed:
Rema (Super Gadgets)
Oct 22 04:38 (EDT)
Hello XXXXX,
Thank you for following up with your order. Upon reviewing your shipping status we note that the order status was incorrectly updated. Your order is under back order. We apologize for the inconvenience caused to you and your order status will be updated with a tracking number soon. However, will forward the mail to our shipping dept. to check and do the needful asap.
Thanks again for your cooperation,
Rema
Super Gadgets
____________________________________________________________________________
Sent: Monday, October 08, 2012 1:14 PM
Subject: RE: Your Super Gadgets Store Order Confirmation (#XXXXX)
Hello,
Sorry for the inconvenience. The order is in transit will receive shortly. The delay is due to
the high volume or orders during the promotion.
We appreciate your patience,
Supergadgets
_________________________________________________________________________
Sent: Saturday, September 22, 2012 5:52 AM
Subject: RE: Invitation to Review Products You’ve Recently Purchased
Hello,
Please note it is an auto reply. Sorry for the delay and inconvenience.
The order is being processed and shipped.
The delay is due to the high volume or orders during the promotion.
We appreciate your patience,
Super-gadgets
_____________________________________________________________
Sent: Wednesday, September 12, 2012 9:35 AM
Subject: RE: Your Super Gadgets Store Order Confirmation (#XXXXX)
Hi,
Sorry for the inconvenience. WE are yet to allot a tracking number to this order.
Thanks for your cooperation,
Super-gadgets
After ordering a Mini I pad cover through living Social around Christmas I e-mailed Super Gadgets to fine out where it was, this was the reply on Jan 5: "Your order is being shipped - we were trying our best
to ship before Christmas/New year but even all the shipping lines are busy due to season However, you will receive the same in a weeks time. (LIES)
WE are yet to allot a tracking number to these orders. (LIES)
Jan 21 this was the reply: "This order is marked as Partially Shipped. (LIES) Your Order Contains: 1 x I-Pad / Mini Combo (Case + Screen guard + Stylus)
(Color: Black,
I e-mailed them again WHAT DOES PARTIALLY SHIPPED MEAN. The reply on Jan 28 was :
*please allow up to 24 hours for tracking information to show on the carrier website* (Lies ) tracking number not found on carrier website! you can't call during the hours of 8-5; (3) you can't leave a message because the mailbox is full
Feb 6 it finally arrive BROKEN and stuff and old beat up box and no stylus to boot.
I e-mailed them on Feb 8 with no response and again on Feb 13, still no response it is now Feb 18 they are rip off artist!
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