USSC Card reviews and complaints

This is a follow up on a previous complaint I have posted (click the link : http://www.pissedconsumer.com/tags/universal-storefront-services-corp.html).While we're waiting for the issue to be resolved on the P2, 500.00 we sent through the USSC Card, my wife followed up on them for any developments and she was informed that there was a withdrawal that was made but it happened in Greenhills in Manila.

So how did this happened when my wife was in Iloilo City? And since we reported this to their customer service by email ([protected]@ussc.com.ph), I have not gotten a single response from them informing us of the progress or any information regarding this issue. And it seems that it is our duty to follow up on them and MILK any information out of them. What's the use of posting a customer service email when you don't even have the decency to reply to your customer and assure them that every effort is being done to take care of the issue and instead we as customers who have been put through this mother of inconvenience by your no good service backed by a more crappy customer support are the ones who have to exert the effort of getting the information from you.

Your branch manager has already expressed that if only he had some extra personal money, he would refund us immediately because the issue has gotten too embarrassing to the bone and the lack of a good customer support even makes this situation all the more crappy.

AGAIN, A WARNING TO EVERYONE WHO READS THIS "Universal Storefront Services Corporation, USSC CARD OF WESTERN UNION is a lot of crap backed by a non responsive or should I say non-existing customer support! If you will have issues with their service, you as the customer will have to make the effort of milking out the information from them and they will never answer any of your reports or complaints!

I will say this again...DON'T USE WESTERN UNION USSC CARD!IT'S A CRAPPY SERVICE WITH A NON-EXISTING CUSTOMER SUPPORT!

My wife needed extra money while she was away sending our daughter to boarding school so I sent her two thousand Five hundred (Php 2, 500.00) to cover what she needed and I sent it through her USCC card in a Western Union Branch near us.30 Minutes after sending the money, I have called my wife that the amount was already sent she could withdraw it.

My wife tried numerous time but it still reflected the old balance and after numerous tries, she was wasn't able to get the money. On my end as the sender, I tried numerous times to get answers from the branch I sent the money but they just kept on saying that they will call me!. At one pint, the branch manager told me that the the card balance was sill reflecting the old balance but he absolutely know that I have reloaded the card not more than a coupe of hours!. Now as we're trying to deal with this, we're now being referred to their customer service'.

It's really annoying that they can not resolve this at the level where the transaction was done and what's more annoying is that they told us it would take about a week to resolve the issue?. And when they said resolve the issue, it wasn't even clear if we can get the money back after that one week or just an answer when will they'd be able to return the money:. And I have sent an email to their customer service regarding the issue but they never even bothered to reply|. It seems they're not prepared to deal with the issue and all they do is either to keep us waiting or pass us around".

I suggest to everyone who will be able to read this not to use their USSC Card service because if there are issues, they will not be able to deal with this quickly, efficiently and professional, .They already caused much inconvenience and their lack of proper response is even causing more inconvenience!