On Sept. 12, 2009 my place of employment had burnt down and I was sent out of town for work. During this time, November 2009 I called Roni Deutch Tax office to get help with my past taxes. They immediately told me to hire them it would be $1, 600 for a retainer fee and another $900 to settle with the IRS. They sent me forms to fill out and have all the documents requested sent back to them immediately, no later than Jan. 19, 2010. During this time my wife had just received a phone call from her doctor, telling her that she had cancer. I went home to be with her, and that following monday my employment out of town laid me off. I then called Roni Lynn Deutch Tax Office my situation and they then said to get the papers to them by fax asap. We faxed them the forms on Jan. 19, 2010 They told me that whenever I received anything from the IRS in the mail, to fax it to their office immediately. And to not TALK to the IRS, they will handle from there. Months had passed and they continued to send more paper work to fill out because there was missing information or updated information was needed. About 4 months along we had not heard from Roni Deutch Tax Office and my wife had sent them an fax asking what was going on with my case. They called me and said they were close with getting the papers ready to send to the IRS for a OFFER TO COMPROMISE they just needed more information or updated information was needed. We moved Feb 2010 and sent in the new information of address on the forms. There have been many time lapses with Roni Deutch Tax Office. We received another set of forms, of which was the OFFER TO COMPROMISE to the IRS from Roni Deutch Tax Office and they were to be returned May 23, 2011. Along with the amount of $150 for a processing fee to the IRS, $609 for 20% of the OFFER OF COMPROMISE. Then the following 5 months of $500 ea month to the IRS. This was not a guarentee the IRS would accept this OFFER OF COMPROMISE. As we looked over the papers, there was information that was NOT correct, such as our street residence. Of which we had sent the correct information just prior. I am very upset that we have been taken by this company of a total $2, 500.00. On June 15, 2011 I received a phone call from Roni Deutch Tax Office stating they were dropping my case for the reason they are going out of business and filing bankruptcy. I asked them if they will be returning my $2, 500.00 and they said NO. They said they are going to transfer my case to the National Taxpayer Advocacy. If there is a class action lawsuit against, please let me know! I AM IN!
The complaint has been investigated and resolved to the customer’s satisfaction.