sinomart review: sinomart return policy

A few months ago I complained about this company's drop shipping policies.Well I finally got the product.In less than a month of having the 7 "ANDROID TABLET the tablet stopped working.Here is dialog between myself and the company representative .The only thing I have changed is my name for privacy reasons.Pay attention to the dates.
Hello, W:

My name is Clarke and I am one of customer service reps of www.sinomart.com.

Thanks for your purchase and the prompt payment. I are so sorry to tell you that the total price you paid for your order was wrong ! For your order, you forget to pay the shipping cost USD 28.99

Could you please transfer 28.99 USD to our paypal account [protected]@yahoo.com for the shipping fee ? We will process your order upon the receipt of the payment 28.99 USD.

Waiting for your reply,
Clarke

On Fri, Feb 25, 2011 at 10:19 AM, mr m wrote:

I contacted your company two days ago about server errors.(I had issues trying to order this product)I have received no response.I did not forget to pay for the shipping the shipping cost was added to the cost of the original order the price I expected to pay was 89 usd.When I clicked continue to pay what I thought I paid was 89 usd.
You should be aware as a customer I have no way of determining price or denying shipping.So I did not forget to pay shipping your company has server issues.I complained about those server issues you did not respond.
You accuse me of forgetting to pay shipping when I can not control your software drop-shipping issues.
I recommended your product and company to all of my friends because of the pricing.
You should review your software/drop shipping issues and send me my product at the 59 usd cost The mistake was on your end.If you look at the product review 2 nights ago I cut and pasted your dead page and it seem when I ordered your product yesterday morning Eastern standard time you still did not have the problem fixed.
THIS IS YOUR MISTAKE YOU SHOULD COVER THE COST, AND YES I WANT THE PRODUCT.If you do not cover the cost of shipping I will pay the 28usd but I will advise my clients not to make their purchase there is still one day to purchase this product. think about it and respond.I still want the product but check the review.I also used the contact me application.

what did you decide clarke ?

Hello, W:

Thanks for your post and I fully understand your feelings. We apologize for all inconvenience this may have caused you.

I am so sorry to tell you that the product reviews are only as reference for people who are visiting this product. We never take time to read or reply these reviews, the only way for people to contact is our customer service email [protected]@sinomart.com. Could you please contact us by email in the future when you need help from us ? You know, the price of this PC at http://www.sinomart.com/sinonly/ is very good. Honestly, 59.99 USD is the cost price of this product. The retail price of this product is 99.99 USD. You can save 40 USD if you buy it here and you will obtain 599 sinopints which can save you 5.99 USD when you make further order from us ! So we sincerely request you send 28.99 USD to our paypal account [protected]@yahoo.com for the shipping fee and then we will process your order asap.

Meanwhile, you can get $5 in Sino Cash Coupon when someone you invite by this link pay successfully at SinONLY. There's no limit on how much you can earn! And because we offer the lowest price ever at Sinonly, the $5 coupon can only be used in Sinomart.com as long as your purchase is $20 above.

Much appreciate your understanding,
Clarke

You have your payment.Send the product

Hello, W:

Thanks for your help and we will ship your order as soon as possible.

Yours,
Clarke

show details May 9

Hello Clarke:
the product no longer works.It the product will not cut on.Again I tried your 24/7 http://www.sinomart.com/help/help_request.php
all of the links do not work . the reason link does not work.I would like to send the product back for a replacement.I have not used the product much at all.

please advise

Hello, W:

Thanks for your post and I am sorry for my late reply.

Since the product what you bought has been out of production, we can't give you a replacement. Could you tell me what exactly wrong with your item, and then I can help you .

For example, tell me when it will run down and what functions can't work now.

Yours,
Clarke

Thank You Clarke

The item is having problems holding a charge.Not sure if the power jack is broken the charger wiggles in the jack.I have rarely used this item since purchase.Bought item to see if I wanted an I pad type tool.Extremely short battery life.Extremely long charges when I can ge the jack to fit.I have an A+ certification not a rookie.Not interested in a refund would like an exchange for a working model.Please advise
w

Hello, W:

Thanks for your post and information. The item you ordered has been out of production, so I am so sorry to tell you that we can't give you an exchange. You know we offer Quality guarantee of 6 months for this item. The way to solve this problem is you send it back to us and we fix it up, then send it to you. That is not very easy.

Could you please change a charger which can match this item, and have a try again ?

You know the price of this item is only USD 59.99. So I think it is not a good idea for you to send it back to us and fix it up. Please don't worry about it too much, I will try my best to help you.

Waiting for your reply,
Clarke

Hi Clarke:
Your response for troubleshooting this item.will not read well on the internet complaint pages.

Minimizing the cost of the item $89 and telling me not to worry about the cost of a defective tool that has a 6 month guarantee is not good customer service.

Telling me the item is out of production when I see the same item at $1 difference in price on your site and you can't swap that item out is not good customer service.

Advising me to send the item back to be fixed by your company was a good idea.Telling me that sending the product back is not easy and you do not recommend me to do this is not good customer service.

Telling me to try another charger because the charger that came with the item wiggles in the powerjack lets me know you have limited experience with computer items.I could short out the item if the powerjack is in fact broken. The charger should not wiggle at all.

Am I to understand since I only paid $89 for a tool to use in my business, the fact that I am having problems should not be a problem.
You will help but you will not exchange the item and you do not recommend me sending the item back. Your remedy is for me to change chargers on an item that has a 6 month guarantee. Do I understand your company's position correctly?

w

Hello, W:

Thanks for your post and I am really very sorry for this mater. Honestly, this item is really out of production. We have no stock of this item and the factory will not make this item again in the future. I am really sorry.

Yours,
Clarke

what is my recourse, please advise

Hello, W:

Sorry for my late reply and I visited all factories near our factory to ask if they have this model in stock. However, I am so sorry for that no factory has this one in stock now. The same reason as our factory.

I really didn't what I can to help you, though the result is very bad. For your item, we have no profit and you know this price is very low, even lower than our cost. I have a solution. I would like to give you a coupon which will save you some money when you make other order from us. Please contact me when you need other items from us.

Thanks for your understanding,
Clarke

Am I to understand you will give me a coupon for the full cost of the item that I have that is not working?I am to contact you if I decide to do business with your company again and you will give me a discount for the full amount I have paid for the item that you no longer have in stock.The Midi android that does not work.The Midi I paid 89usd for.

Hello, W:

Thanks for your reply and the price of your item was 59.99USD and shipping fee was 28.99USD. We will give you a coupon which will save you about 59.99USD for your next order on the premise of that the price of the new item you ordered must be no less than 100USD.

Yours,
Clarke

I other words you (your company) have to net 40usd before shipping, before you will extend a coupon to cover my 6 month guaranteed non working device.This is your final version of honoring your company's guarantee, making me spend another $40 +$59.99 + shipping usd to satisfy your written obligation for a defective product.I do not remember the warranty explaining I would have to spend another $40 usd + shipping to satisfy your cost for a defective product.
Clarke is this what I am to understand is warranted compensation?

Imagine Clarke if you purchased a TV online and the company guaranteed the product.Imagine the product for some reason or another stopped working.You contact the company and the company calmly explains."you purchased an inexpensive product""we did not make a profit""we can not find the item we sold you""we can not return your investment or replace your defective product""please spend more usd and we will discount any further orders if you purchase and item that cost $40 more dollars than the item you just purchased"
Clarke does this really make sense to you?Would you spend $40 more dollars+ shipping with a company that offered you a deal like this?.You have to be laughing to yourself right now just reading this.

I will consider this offer Clarke. Since my main issue is charger related why don't you offer to send me a free charger that will fit my Midi so there is no wobbling in the power jack. test it before you send.

Hello, W:

Thanks for your post and I am so sorry for that our company really have done a very bad job on this matter. Honestly, the product is really out of production.

Could you please buy a charger from department store and then give us the bill, we will pay it for you.

I hate what I have done to you before, even though I can't do anything about it !

Yours,
Clarke

Ok clarke

I am having extreme difficulty finding a 7.4v 2400MAH 100/120 ac adapter with multiple adapter tips.Radioshack, bestbuy, tiger direct, ebay, amazon non seem to have this android adapter.

Hello, W:

Thanks for your post and I am so sorry to tell you that I have tried to find one for you in China for more than 1 week. However, I failed to find one for you.

I will continue to try it. And I will get back to you as soon as I find one which can be compatible with your item.

Yours,
Clarke

I am sorry to tell you the problem is not the adapter. The power jack is broken. and any adapter placed in the power slot will wobble and not charge the item.Clarke I give up.I will trash this product. I have spent too much time on this broken item.I will purchase tablet another item from another vendor with a better return policy.I regret I can not recommend your company or product to anyone. I will have to warn others not to purchase as your return replacement policy does not exist.I have been relieved of 89.00 usd from your company I will have to spend more money to purchase another product as I need this product for work. Here is the first complaint.sinomart — bad web links I now have to make another complaint .I tried to be as honest and objective as possible but 89.00usd. is alot of money for a broken product. Thanks for your effort Clarke.I will make an effort not to bother you about this product any more.

This is the item I purchased from sino mart

7 Inch Google Android Tablet PC ONLY US $59.99

• New Android eBook Reader: Surpasses mobile boundaries, allowing you to enjoy more possibilities on the go. With the Android 2.0.1_105 platform(update Android 1.6 platform) DDR2 533Ghz, you'll connect seamlessly to your personal and work life through its rich Internet browsing, huge selection of Android apps, plus powerful productivity tools - all with the high-speed of the 3G network card(WCDMA(HUAWEI E220/E230/E169G/E160X/E1750), CDMA2000(BORA9380/AWIT-U8), TD-CDMA(TD368)) & WiFi Network. Android 3G is more than just a eBook reader. It combines all portable devices in one. It's a whole new kind of device. All that and more makes it the best portable device you'll ever use

This is the guarantee

• This device can satisfy your basic requestments including surfing the web, playing simple games, reading and more. But if you want a pad as beautiful and powerful as iPad, stop ordering it.
• Quality guarantee: 6 months (and also we have to confirm that the product has not been damaged on purpose)