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Timeshare resale

Timeshare resale review: Misrepresentation/Fraud 2

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2:57 pm EDT
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Royal Resorts USA advertises themselves as a Timeshare Reseller with the ability to offer near actual cost for a time share to be sold in bulk to large corporations and companies worldwide. The initial contact is a telephone call to introduce the representative to set up the account saying:
1. They have a purchase requirement from a corporation to buy several million Wyndham points.
2. The representative states he has the authority to obligate and commit so much money to purchase the Wyndham Timeshare points.
3. Our telephone number is provided by Wyndham on a listing that only Royal Resorts USA has access to.
4. The representative then proceeds to offer a quote for the points that is approximately equal to the Wyndham value if purchased in a lump sum.
5. The representative then proceeds to say the closing should be in about four months and gives a general time such as a week in January.
6. The subject of “Marginal Equity” is brought up and should be available within three months of signing the agreement.
7. When outstanding points are discussed the representative proceeds to get a quote from the buyer.
8. Statements are made the proceeds from the sale are not taxable and this will be part of the closing package.
9. When the verification process is started there can be no mention of obligating for sale and no promises of completion or mention of any commitments on the part of the representative since this is a recorded conversation.
10. A copy of the agreement is sent as an attachment to an e-mail to be signed by one of the sellers then an original is sent for both signatures to mail back.
11. There is a refundable deposit attached to the agreement which is supposed to be the only money that is required for Royal Resorts USA to process the sale.
12. There is a single representative that starts then as time goes on there enters a manager, customer service, attorney, etc…
13. Principals;
a. Michael Daniels – Senior Inventory Manager
b. Carl Barron – account representative
c. Anthony Russo – depart manager/VP
d. Michael Marino – Attorney
e. Harvey Brooks – Customer Service

9/16/2009 Phone call from Royal Resorts USA, Michael Daniels, [protected], to see if we wanted to sell our 1, 000, 000 Wyndham points. After discussions and sales talk we decided to give it a try. There was a $2500.00 refundable deposit to initiate the agreement of $220, 000.00 selling price for the 2010 recurring points or deeded property for which the agreement would state $222, 500.00 as the selling price. The deposit was put on one of our open credit cards and accepted by Royal Resorts USA. The anticipated closing date would be approximately 1/5/2010. At this time Michael Daniels said he had the authority to allocate funds to purchase the property. During the discussion Michael Daniels stated that Royal Resorts was the only company with a Nevada Timeshare sales license and led us to believe Royal Resorts USA is the only authorized company to handle the Wyndham properties. At the end of the discussions we were turned over to Wendy, in billing, to verify the information with a recording of the phone call. During the recorded phone call we could not affirm the allocation statement or the statements about having a buyer available.
Summary:
Royal Resorts USA has misrepresented themselves in several ways:
1. It is evident there was not nor has there ever been large corporations lined up to buy Timeshares on the resale.
2. There was never any intent to close the contract.
3. There is no money available to pay for the purchase of the Timeshare.
4. The only reason was to convince sellers to list and pay the deposits.
5. There is no valid license
6. There is no connection with Wyndham Resorts or any Wyndham entity.

I have a 7 page documenting a majority of the communication available upon request.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

2 comments
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Charles Nast
Flint, US
Feb 24, 2011 4:21 pm EST

The above also happened to us. I dealt with Michael Marino and Harvey Brooks. We are retired and on a fixed income and were scammed out of our entire savings account. Have filed complaints with everyone we can think of but no one will help us.

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Stephanie K
Jackson, US
Mar 31, 2011 1:25 am EDT

My mother in law had the same thing happen. I was reading your complaint and couldn't believe that I was reading the same thing the only difference is her time share is in Florida with RCI. This has happened to her 6 times with different companies over the past 10 years...

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