titan watch review: Glass broken

I, S.k.Krishna kumar residing at chennai purchased the watch during 2009, unfortunately the glass got broken.So when i gave it for service to change the glass they kept the watch for about 15 days & said that the particular models glass is not available at the factory itself.Hence I want to know why that particular brand was sold when u don't have the option of changing new spares or repairing it . Now i need a solution of repairing it, as the showroom people had told me that they can take the watch back & pay only 25% of the cost.I bought the watch for Rs.3500 but they pay me only 25% & if at all i give it for service & to change the glass it will cost me Rs.200.So I kindly request you to consider my complaint & do yhe needfull.

Thanking you,
S.k.kRISHNA KUMAR
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