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I purchased two toys for my son from ToyGlobe.com, a total value of $27.90. I waited and waited for delivery and finally receive a certified mail delivery notice in the mail indicating that I would need to sign for the item at my local post office, which is 2 hours away from where I am located during business hours.
This wouldn't work for me, so I called toyglobe's "customer service" line and spoke with Tony, the owner. Tony indicated that that he felt compelled to send all items to purchasers certified because of reports of items not being delivered (not to me, in general) when in fact they were received by the purchaser. (I am sorry but isn't that just the cost of doing business sometimes, and isn't that written off at the end of the year OR trackable through the post office). I explained to him that (1) this was not mentioned on his web site and would have influenced my decision to purchase from him, and (2) It is logistically impossible for me to pick the item up from the post office.
He became immediately argumentative. I asked him to resend it regular mail. He refused. I told him the item would be sent back to him. He heatedly told me that he was going to charge me the $10! for delivery and "insurance". (My first bad, I should never have paid that much, but it was a toy my child really wanted... you know the drill). I told him that if he insisted on charging me the $10 shipping/insurance I would contest the charge with my credit card company. He became incensed and told me I would be paying. I actually think he came close to threatening me.
Bottom line, sleazy company, incomplete info on their web site and HORRIBLE customer service.
BEWARE.
I wish that I had googled this scamming website before I made my purchase, but I didn't. I noticed that most of the reports on here are about a year old -
Don't let that fool you into thinking they are better now! ToyGlobe is still scamming people!
I ordered a MacFarlane NHL figure from them on Oct 10th. On Oct 11th they sent me notification that I was being billed for the in-stock items that I had ordered, and on Oct 12th the money was taken out of my bank account. This implies to me that the product was in order and that they charged me so that they could ship it. However, two weeks later I still had not received my product. I sent them a message via their website contact on Oct 24th asking if the product had been shipped and if there was any tracking information available. John replied and told me that my item was on backorder and that it was being shipped that week and I receive it within 7 days, and I would receive tracking information for it. My first problem with that statement is that it is in contradiction to the first email I received that stated that I was being charged for in-stock items. But, that was fine, as long as I got the product, I wasn't going to fuss about the terminology used.
However, it has now been another 2 weeks and I haven't received my product, and I haven't received any tracking information. I sent them another message via this site, which no one responded to.
I then sent them a third contact via the site today, and I tried calling the phone number and got the same "mailbox full" message that so many others have reported.
It has now been a month since I ordered the product, they took my money, but have not given me the product that I ordered.
yeah I agree too! toy globe sucks! I bought 4 star wars figures and it took me 2 months waiting for it and when it arrived its packaging was crumpled! very poor handling and service!