This isn't really a complaint but it may help you people with the "defective" trutech mp3 players
Go to Google and type in USBDLM, go to the website, download it and follow the help file instructions
It took me a while to figure out how to get my "defective" mp3 player to work and this is the software I found turns out all you need is some extra disc drives and since Ive downloaded this software my mp3 player works 100% right every time
however your mp3 player is guarenteed to work only if you follow the USBDLM help file